Estriani Pamungkas Kota Tangerang, Banten, Indonesia || [email protected] Lulusan D3 Manajemen Perpajakan yang mempunyai pengalaman dan pemahaman sesuai bidang yang ditempuh dipendidikan yaitu perpajakan dan juga mempunyai pengalaman dibidang administrasi. Pengalaman Kerja Staff Administrasi • PT Graha Dirgantara Servis DesemberAgustus 2023 | Tangerang, Banten Membantu customer mengatasi permasalahan dalam hal pengiriman barang Mengatur administrasi perusahaan dalam hal kontrak kerja, absensi, dan arsip dokumen perusahaan Membuat Faktur Pajak Melaporkan Pajak Menerbitkan Invoice Menjaga komunikasi dengan mitra perusahaan agar lancarnya kegiatan kerjasama perusahaan dengan mitra perusahaan Pendidikan Akademi Manajemen Bina Sarana Informatika Manajemen Perpajakan •Skil Microsoft Office Word Excel Bahasa
Microsoft Office
Word
Excel
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Listo para la entrevista
A tiempo completo / No está interesado en trabajar a distancia
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
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Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Brigham Young University - Hawaii
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Communications, Digital Humanities , International Cultural Studies
. Took charge of NPI leader of N company (Isolator & MEMS devices) products from Jul’22 to Apr’23. Team members & project quantities: 5 persons with 20 projects. AugJul 2022 Business Manager ATX Semiconductors Suzhou China Took charge of business development (Quote of RFQ/AOD definition/customer relationship maintaining/TAM-SAM-PAM control/NDA & Agreement & MOU establishment) of US customers (main focus on T & S companies) from 2018 toLed revenue of US account with 200% growth from 2018 to 2021 NovAug 2018 Project Manager ASEN (Suzhou China) Took charge of New device phase-in
Word
PowerPoint
Excel
Desempleado
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Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
卷音檔 與廠商聯繫及接洽相關合作事宜,以及因應不同雜誌的文章主題,需開發聯繫陌生廠商 將打樣與原稿核對,將校樣退回更正,重複校對無誤後付印 學歷 Tamkang University Master Degree of Arts, English Department SepJun 2018 技能 TOEIC 860 Text Creation Product design & product management AI software application (ChatGPT&Canva) i Customer relationship management 語言 Chinese - Native English - Professional
toeic800+
AI
Product Design
Empleado
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Abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
Marketplace Partnership Manager @Decathlon Việt Nam
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2020 ~ Presente
Digital & E-Commerce Manager
En un mes
LUONG THANH VINH Experienced Marketplace Manager with a proven track record of driving business growth in the e-commerce sector. Currently serving as a Marketplace Partnership Manager at Decathlon Vietnam, responsible for strategizing and executing initiatives to optimize marketplace performance. I am skilled in project management, business development, digital knowledge, and customer relationship management. Thành phố Hồ Chí Minh, Việt Nam /luongthanhvinhWork Experience JulyPresent Marketplace Partnership Manager Decathlon Việt Nam Responsible for driving business for the Marketplace project. Build and optimize the operation of marketplace business unique. => Handle 15,000 orders/month, up
Empleado
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Abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei,TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Desempleado
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Abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Chihlee Institute of Technology
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International Business/Trade/Commerce
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