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Definition of Reputation Credits
Hao Chang (Justin)
Now is Technical Services Specialist at Roche Diagnostics.
Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei, YMUH-YM Automation equipment installation plan.
Have six years experience at Aesthetic & Medical Lasers system , Ultrasound system.
Keep good relationship with customers.
Responsible for Taipei City, New Taipei City, Taoyuan and
Hsinchu customers.
Achieved performance targets for three consecutive years.
Keep Learning, Professional and Provide best Service.
Technical Services Specialist
Taipei，TW
[email protected]
0978596107
Skill in Roche
Instrument & Server
- Responsible 17 Customers and 69 instruments.
- Clinical chemistry, Immunochemistry, Pre/Post Analyzer.
- Service Maintenance : 3 month/6 month/Year.
- Hardware, Software Troubleshooting.
- Mechanical/Calibrator Adjustment.
- Cobas 411,Cobas 6000,Cobas 8000,Cobas e801 Training Certificate.
- Post Analytics system Training Certificate.
- Remote Service Training Certificate.
- SalesForce, CornerStone, Rexis, Office Software tool.
Installation/De-installation
- Immunochemistry Analyzer-e411,e601,e801.
- Clinical chemistry Analyzer-c311,c501,c503,c701.
- Remote Service, Server connection-Cobas Link.
- Pre&Post-analytical system-p471, p612, p501.
- Instrument Teach-in, Performance Check.
- Automation CCM equipment.
- Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.
Customer Service
- Operation Training.
- Troubleshooting & Maintenance Training.
- Maintenance Short Guide Production.
- Build Customer Trust and Emotional Relationship.
- Maintenance & Troubleshooting Service.
- Phone/Remote Support Skills.
- On call service, Complaint Handling.
- Responsibility, Customer Care, Key Account Management.
- Key Account：HCH, CGMH-Taoyuan, CGMH-Tucheng, VHCT-Hsinchu, UPL-Taoyuan.
Skills in WohMedical & Collamatrix
Aesthetic & Medical Lasers systems
- 1064, 532nm Laser System
- CO2 Laser System
- Pico-Second Laser System
- 2940nm, 1550nm Laser System
- 585 nm Laser System
- 694 nm Ruby Laser System
- Ultrasound System
- High-frequency electromagnetic field System
Ultrasound Image systems
Ultrasound Systems
- Ecube 5
- Ecube 7
- Ecube 8
- Ecube 9
- Ecube 15
Customer
- Customer service
- Clinic Operation Training
- Customer Complaint Handling
- Contract, Components Selling
- Bargaining Power
- Good Relationship with the Customers
- Regular Maintenance Arrangements
Roche Post Analytics system Training Certificate
ALPINION Certificate
In October 2018, I was assigned to participate in the Korean ALPINION Ultrasound system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
SCITON Certificate
In December 2018, I was assigned to participate in the SCITON Laser system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
Work Experience
Roche Diagnostics, Technical Services Specialist, Aug 2019 ~ Now
- Responsible for maintaining 16 different devices.
- Clinical chemistry & immunochemistry Installation：Cobas 4000, 6000, 8000, Pro.
- Pre/Post-analytical system Installation.
- Remote Service, E-Lab Installation.
- Responsible for about 30 customers mainly in Taoyuan and Hisnchu.
- Customer service, Training
- Clinical chemistry & immunochemistry Basic knowledge.
- Device Maintenance, Repair and Troubleshooting.
- Cobas 411,Cobas 6000, Cobas 8000 Training Certificate.
- Post Analytics system Training Certificate.
- Cornerstone Online Training.
- Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.
WohMedical, Field Service Engineer, Mar 2017 ~ Aug 2019
1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
2. Equipment includes clean-field laser, pico-second laser, airborne fat-reducing radio wave, ruby laser, etc.
3. Responsible for maintaining 13 different devices.
4. Responsible for about 80 customers, mainly in Taipei, New North, Taoyuan, etc.
5. On behalf of the company to the United States, Bangkok to participate in training courses.
6. The achievement of departmental performance targets for two consecutive years.
7. Improve maintenance skills, develop good patience and care.
8. Independent thinking, independent ability.
9.Troubleshooting ability.
10.Inter-department communication and coordination skills.
11.Have good EQ.
Collamatrix, Field Service Engineer, Aug 2013 ~ Mar 2017
1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
2. Equipment includes clean-field laser, CPT RF system, Fractional laser, hair removal laser, etc.
3. Responsible for maintaining 17 different devices.
4. Responsible for about 35 customers, 100 devices, mainly in Taipei, New North, Taoyuan, etc.
5. On behalf of the company to the United States, Bangkok to participate in training courses.
6. The achievement of departmental performance targets for two consecutive years.
7. Improve maintenance skills, develop good patience and care.
8. Independent thinking, independent ability.
9.Troubleshooting ability.
10.Inter-department communication and coordination skills.
11.Have good EQ.
Working Holiday in Australia, 2011~2012
1. Expand your personal vision.
2. Learning English listening, speaking, reading and writing.
3. To cultivate high-efficiency work habits and team work.
Education
Chung Yuan Christian University, Biomedical engineering, 2007 ~ 2011
Independent study project: Wireless Home Security for the hearing-impaired
Hao Chang (Justin)
Now is Technical Services Specialist at Roche Diagnostics.
Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei, YMUH-YM Automation equipment installation plan.
Have six years experience at Aesthetic & Medical Lasers system , Ultrasound system.
Keep good relationship with customers.
Responsible for Taipei City, New Taipei City, Taoyuan and
Hsinchu customers.
Achieved performance targets for three consecutive years.
Keep Learning, Professional and Provide best Service.
Technical Services Specialist
Taipei，TW
[email protected]
0978596107
Skill in Roche
Instrument & Server
- Responsible 17 Customers and 69 instruments.
- Clinical chemistry, Immunochemistry, Pre/Post Analyzer.
- Service Maintenance : 3 month/6 month/Year.
- Hardware, Software Troubleshooting.
- Mechanical/Calibrator Adjustment.
- Cobas 411,Cobas 6000,Cobas 8000,Cobas e801 Training Certificate.
- Post Analytics system Training Certificate.
- Remote Service Training Certificate.
- SalesForce, CornerStone, Rexis, Office Software tool.
Installation/De-installation
- Immunochemistry Analyzer-e411,e601,e801.
- Clinical chemistry Analyzer-c311,c501,c503,c701.
- Remote Service, Server connection-Cobas Link.
- Pre&Post-analytical system-p471, p612, p501.
- Instrument Teach-in, Performance Check.
- Automation CCM equipment.
- Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.
Customer Service
- Operation Training.
- Troubleshooting & Maintenance Training.
- Maintenance Short Guide Production.
- Build Customer Trust and Emotional Relationship.
- Maintenance & Troubleshooting Service.
- Phone/Remote Support Skills.
- On call service, Complaint Handling.
- Responsibility, Customer Care, Key Account Management.
- Key Account：HCH, CGMH-Taoyuan, CGMH-Tucheng, VHCT-Hsinchu, UPL-Taoyuan.
Skills in WohMedical & Collamatrix
Aesthetic & Medical Lasers systems
- 1064, 532nm Laser System
- CO2 Laser System
- Pico-Second Laser System
- 2940nm, 1550nm Laser System
- 585 nm Laser System
- 694 nm Ruby Laser System
- Ultrasound System
- High-frequency electromagnetic field System
Ultrasound Image systems
Ultrasound Systems
- Ecube 5
- Ecube 7
- Ecube 8
- Ecube 9
- Ecube 15
Customer
- Customer service
- Clinic Operation Training
- Customer Complaint Handling
- Contract, Components Selling
- Bargaining Power
- Good Relationship with the Customers
- Regular Maintenance Arrangements
Roche Post Analytics system Training Certificate
ALPINION Certificate
In October 2018, I was assigned to participate in the Korean ALPINION Ultrasound system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
SCITON Certificate
In December 2018, I was assigned to participate in the SCITON Laser system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
Work Experience
Roche Diagnostics, Technical Services Specialist, Aug 2019 ~ Now
- Responsible for maintaining 16 different devices.
- Clinical chemistry & immunochemistry Installation：Cobas 4000, 6000, 8000, Pro.
- Pre/Post-analytical system Installation.
- Remote Service, E-Lab Installation.
- Responsible for about 30 customers mainly in Taoyuan and Hisnchu.
- Customer service, Training
- Clinical chemistry & immunochemistry Basic knowledge.
- Device Maintenance, Repair and Troubleshooting.
- Cobas 411,Cobas 6000, Cobas 8000 Training Certificate.
- Post Analytics system Training Certificate.
- Cornerstone Online Training.
- Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.
WohMedical, Field Service Engineer, Mar 2017 ~ Aug 2019
1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
2. Equipment includes clean-field laser, pico-second laser, airborne fat-reducing radio wave, ruby laser, etc.
3. Responsible for maintaining 13 different devices.
4. Responsible for about 80 customers, mainly in Taipei, New North, Taoyuan, etc.
5. On behalf of the company to the United States, Bangkok to participate in training courses.
6. The achievement of departmental performance targets for two consecutive years.
7. Improve maintenance skills, develop good patience and care.
8. Independent thinking, independent ability.
9.Troubleshooting ability.
10.Inter-department communication and coordination skills.
11.Have good EQ.
Collamatrix, Field Service Engineer, Aug 2013 ~ Mar 2017
1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
2. Equipment includes clean-field laser, CPT RF system, Fractional laser, hair removal laser, etc.
3. Responsible for maintaining 17 different devices.
4. Responsible for about 35 customers, 100 devices, mainly in Taipei, New North, Taoyuan, etc.
5. On behalf of the company to the United States, Bangkok to participate in training courses.
6. The achievement of departmental performance targets for two consecutive years.
7. Improve maintenance skills, develop good patience and care.
8. Independent thinking, independent ability.
9.Troubleshooting ability.
10.Inter-department communication and coordination skills.
11.Have good EQ.
Working Holiday in Australia, 2011~2012
1. Expand your personal vision.
2. Learning English listening, speaking, reading and writing.
3. To cultivate high-efficiency work habits and team work.
Education
Chung Yuan Christian University, Biomedical engineering, 2007 ~ 2011
Independent study project: Wireless Home Security for the hearing-impaired