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4-6 years
6-10 years
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Avatar of 周佩穎.
Avatar of 周佩穎.
Past
國外業務助理 @台灣安士克精密股份有限公司
2017 ~ 2022
國際採購、產品企劃、PM、國外業務
Within one month
minutes. Collected Taiwan industry news, economic data analysis and translated it into Japanese to assist managers with sales strategy decisions. Education Tohoku University DEEP-Bridge Exchange Program • SepSep 2017 Obtained a recommendation from NTU to exchange in Japan and won a JASSO scholarship. National Taiwan University Japanese Language and Literature • SepSep 2017 Joined student associate of the department and served as executive producer of the graduation performance, leading 35 team members to start from scratch, including raising funds, casting , organizing equipment. Skills Word / Excel / PowerPoint Driving license Language Japanese — JLPT N1 English — TOEIC 870
Word
PowerPoint
Excel
Unemployed
Full-time / Interested in working remotely
4-6 years
日本東北大學/Tohoku University
Japanese Language and Literature, DEEP-Bridge Exchange Program
Avatar of the user.
Avatar of the user.
資深程式設計師 @緯創軟體股份有限公司
2022 ~ Present
程式設計師
Within one month
JavaScript
JavaScript / ES6 / jQuery
HTML/CSS
Full-time / Interested in working remotely
6-10 years
台北市立大學
資訊科學
Avatar of the user.
Avatar of the user.
SPM @Asus 華碩電腦股份有限公司
2022 ~ Present
International Sales
Within one year
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
6-10 years
東吳大學 Soochow University
英國語文
Avatar of the user.
Avatar of the user.
Project Manager @iDA Workplace
2022 ~ Present
Project Manager
Within one month
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
The English Language Centre
Avatar of 吳晉慧.
Avatar of 吳晉慧.
Senior sales PM @Inventec 英業達股份有限公司
2020 ~ Present
Project manager
Within one month
2020 Managed project schedules, ensuring timely execution and resource allocation. Developed a preliminary configuration matrix for product specifications Evaluated BOM costs to identify cost-saving opportunities. Worked closely with counterparts from different regions to review product certifications Analyzed market trends, competitive landscape, and demand forecasts Organized Computex participation Skills , Activities and Achievement Office Skills: Microsoft Office, Excel, Word, PowerPoint; Photoshop; Enterprise Resource Planning (ERP); SAP; Languages : Mandarin (Native); English (Proficient); TOEIC : 835 Melbourne University(2018): Hawthorn-Melbourne English language courses ,and teach Australian children Mandarin INVENTEC Best Employee Award 2023 Accomplished Projects HP Split x2 HP EliteBook 820
Word
Excel
Photoshop
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Central University
Business Administration, Enterprise Resource Planning (ERP)
Avatar of Ivory Wei.
Avatar of Ivory Wei.
Project manager @91APP
2020 ~ Present
Product Manager
Within one month
200+ customers within a three-month timeframe. Collaborated closely with cross-functional teams and team members to craft 30+ user-centric documents and produce 15+ videos addressing client pain points, contributing to a 75% client retention rate. Customer Success Manager • ANIWARE JulyMarch 2020 Applied negotiation skills to acquire clients, boosting MAU and retention through addressing user pain points. Improved product usability by empathizing with user needs and collaborating cross-functionally. Closed 128 deals in 3 months utilizing interpersonal skills, driving a 30% increase in the client base and surpassing a 120% KPI target
toeic900+
Project Management
Customer Relationship Management (CRM)
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
東吳大學 Soochow University
Bachelor of German Language and Culture, Bachelor of English Language and Literature
Avatar of Elizabeth Caroll.
Avatar of Elizabeth Caroll.
Past
Writer @Write any papers
2015 ~ Present
More than one year
essays and other worksth Rd, Queens, NYWork Experience Writer • Write Any Papers I was a writer at a student essay writing company. My main job was to write an essay in its entirety. In addition, I reported on the tasks performed and designed them in Excel. FebruaryPresent Teacher • Writing school At school I taught English and literature. In addition, I was tutoring individually to write essays for admission to higher education. FebruaryFebruary 2014 EducationWriting college Field of study Skills Languages writing word Excel PowerPoint essay HTML CSS English — Native or Bilingual Spanish — Intermediate German — Intermediate
writing
word
Excel
Unemployed
Full-time / Interested in working remotely
4-6 years
Writing college
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Present
UI/UX Designer / Product Designer
Within one month
翁宇函 Jasmine Yu Han Weng [email protected] aipei, Taiwan Education Brigham Young University - Hawaii Bachelor of Arts in International Cultural Studies Communications (Journalism / Media Production) Certificate of Digital Humanities Certificate of Strategic Communication Peacebuilding Designlab Certificates UI and UX Design Academy UX Academy Foundation UX Academy Skills Design User Experience, Interaction Design, User Interface, Digital Prototyping, Wireframing, Low-High Fidelity, Mockups. Research: User Interviews, User Testing, Information Architecture, Journey Mapping, Personas, Quantitative Analysis, Card Sorting, Competitor Analysis, Design Strategy Software Figma, Adobe Indesign, Adobe Premiere, Maze, Zendesk, Canva Language: English (Fluent) Mandarin (Native
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of 陳玄德.
Avatar of 陳玄德.
Past
產品設計師 @曠世智能股份有限公司(微股力)
2023 ~ 2023
UI/UX設計師、產品設計
Within one month
代:搜集用戶反饋並分析,產出能解決問題的設計方案並優化使用者體驗。 .專案開發:與 PM、RD 等相關成員合作,協同執行專案。 Language Chinese(N ative LanguageEnglish UI/UX Designer • 遊戲橘子數位科技股份有限公司 2020//02 旗下 beanfun! 產品設計與優化 .產品設計:介面設計、使用者體
MacOS
Design
Illustrator / Photoshop
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
實踐大學(Shih Chien University)
媒體傳達設計學系
Avatar of 王文祥.
Avatar of 王文祥.
經理 @鴻博資訊有限公司
2015 ~ Present
軟體工程師、電玩程式設計師、後端工程師、APP開發工程師、演算法開發工程師
Within one month
2007 | Taipei, Taiwan Manufacturing Execution System (MES) System Development Product∶ https://docplayer.net/Ibm-high-tech-mes-solution-view-series.html IBM LCDView IBM SiView IBM EAP Educational Background Kun Shan University ( https://www.ksu.edu.tw/ ) Electrical Engineering •Skills Python AOI MES EAP C++ C# Linux Windows Docker Node.js Node-RED Word Database Language Chinese — Native Language English — Technical Document Listening, Speaking, Reading, Writing Summary of Personal Python Programming Experience I am a developer with extensive experience in Python programming, specializing in the
Python
AOI
MES
Employed
Ready to interview
Full-time / Remote Only
10-15 years
崑工科技大學
電子工程

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
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Leadership
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Within one month
Project Manager Technical Support
Logo of BenQ Corporation.
BenQ Corporation
2019 ~ Present
Taipei, 台灣
Professional Background
Current status
Employed
Job Search Progress
Professions
Technical Customer Service Engineer, Account Manager, Solutions Consultant
Fields of Employment
Consumer Electronics, Hardware, Information Services
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Educational Training
Customer Service
Troubleshooting
Management Skills
Communication & relationship-building skills. Listen attentively
Solutions To Problems
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Pre-sales/Technical Support
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
Fu Jen Catholic University
Major
English Language and Literature
Print

Hsiao-Jen Cheng

+7 years of work experience as account manager and project manager for technical support in consumer electronics and information communication technology. Good at B2B and B2C customer service and success with brand thinking for product and project issues. Specialist in team communication, technical troubleshooting, issue verification, vendor management, new product introduction, and coaching for product service, etc.

  Taipei City, Taiwan  

Work Experience

Project Manager Technical Support

BenQ Corporation  •  June 2019 - Present

Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers. Excellence in customer success and service with brand thinking. Specialist in issue verification, flowchart design for troubleshooting, team communication, and FAQ and articles writing for customer communication, etc.

- On-site technical support for 20 days in Dubai, UAE for a key B2B project in 2019
- Vendor management for technical solution to product issue reported form the market
- Project leader for user experience project and design for service for key B2C products
- Reducing communication cost to 2 working day for product issue through troubleshooting flowchart designed myself
- Generating product FAQ, instruction video, and explanation monthly for market communication
- HQ coach to pre-sale and after-sale team for online chat and social media communication
- HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use
- Decision maker for RMA, DOA, and NPI request from regional office

Technical Sales Engineer

ICOP Technology  •  October 2014 - May 2019

Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc.

- Revenue of a key account distributor increased continually at least for 4 years to 905 thousand US dollars
- Attendee and preparation for SPS IPC Drive 2015, Embedded World 2017, Eletronica 2018
- Improved DOA process from 5 to 1 working days and production process to reduce defective rate for open-frame system to 2%
- Won a 10-year project and reduced project schedule from 2,5 years to 2 years for an end customer
- Extended 4 projects life cycle by upgrading customers’ application to new embedded platforms
- Coached new comer for technical sales team

Freelancer Translator

Self-employment  •  December 2013 - October 2014

Communicated and offered translation, proofreading, polishing service to companies and project owners.

- Subtitle translation for documentary film, Way out: D-Fight (2016)

Project Manager Assistant

PTSGI Group  •  February 2012 - December 2013

Proofread and polished translated documents and product menu in timely manner; communicated translated style, voice, and tone with translator and project managers for market feedback.

- Completed a 50,000-word polishing project in 7 workings days with project manager
- Main proofreader and polished for translation projects under time pressure

Education

Fu Jen Catholic University

English Language and Literature  •  2010 - 2014

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Oriental Institute of Technology 亞東技術學院

Communication Engineering  •  2003 - 2008

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Skills


  • Relationship Building
  • Account Management
  • Technical Writing
  • International Business
  • Problem Solving
  • Customer Support
  • Team Work
  • Cross-functional Team Building and Collaboration
  • Team Coordination
  • Product Service

Languages


  • English — Fluent
  • Chinese — Native or Bilingual
Resume
Profile

Hsiao-Jen Cheng

+7 years of work experience as account manager and project manager for technical support in consumer electronics and information communication technology. Good at B2B and B2C customer service and success with brand thinking for product and project issues. Specialist in team communication, technical troubleshooting, issue verification, vendor management, new product introduction, and coaching for product service, etc.

  Taipei City, Taiwan  

Work Experience

Project Manager Technical Support

BenQ Corporation  •  June 2019 - Present

Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers. Excellence in customer success and service with brand thinking. Specialist in issue verification, flowchart design for troubleshooting, team communication, and FAQ and articles writing for customer communication, etc.

- On-site technical support for 20 days in Dubai, UAE for a key B2B project in 2019
- Vendor management for technical solution to product issue reported form the market
- Project leader for user experience project and design for service for key B2C products
- Reducing communication cost to 2 working day for product issue through troubleshooting flowchart designed myself
- Generating product FAQ, instruction video, and explanation monthly for market communication
- HQ coach to pre-sale and after-sale team for online chat and social media communication
- HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use
- Decision maker for RMA, DOA, and NPI request from regional office

Technical Sales Engineer

ICOP Technology  •  October 2014 - May 2019

Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc.

- Revenue of a key account distributor increased continually at least for 4 years to 905 thousand US dollars
- Attendee and preparation for SPS IPC Drive 2015, Embedded World 2017, Eletronica 2018
- Improved DOA process from 5 to 1 working days and production process to reduce defective rate for open-frame system to 2%
- Won a 10-year project and reduced project schedule from 2,5 years to 2 years for an end customer
- Extended 4 projects life cycle by upgrading customers’ application to new embedded platforms
- Coached new comer for technical sales team

Freelancer Translator

Self-employment  •  December 2013 - October 2014

Communicated and offered translation, proofreading, polishing service to companies and project owners.

- Subtitle translation for documentary film, Way out: D-Fight (2016)

Project Manager Assistant

PTSGI Group  •  February 2012 - December 2013

Proofread and polished translated documents and product menu in timely manner; communicated translated style, voice, and tone with translator and project managers for market feedback.

- Completed a 50,000-word polishing project in 7 workings days with project manager
- Main proofreader and polished for translation projects under time pressure

Education

Fu Jen Catholic University

English Language and Literature  •  2010 - 2014

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Oriental Institute of Technology 亞東技術學院

Communication Engineering  •  2003 - 2008

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Skills


  • Relationship Building
  • Account Management
  • Technical Writing
  • International Business
  • Problem Solving
  • Customer Support
  • Team Work
  • Cross-functional Team Building and Collaboration
  • Team Coordination
  • Product Service

Languages


  • English — Fluent
  • Chinese — Native or Bilingual