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Past
Product Designer @Freelance
2023 ~ Present
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
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Assistant Account Manager @KKTV
2022 ~ Present
數據分析、行銷研究、營運管理
Within one month
Word
Microsoft Office
Project Management
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北藝術大學
藝術跨域研究所
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Fitness coach @Charming Body
2022 ~ Present
HR、教育訓練
Within one year
Persistence
Cooperation
Creative Problem Solver
Employed
Full-time / Interested in working remotely
6-10 years
Chung Shan Medical University
Bachelor of Science in Psychology
Avatar of Yuchuan Shih.
Avatar of Yuchuan Shih.
Associate Market Manager @Expedia
2022 ~ Present
Associate Market Manager
More than one year
visibility in Campaign and Media Solutions. JanPresent Lodging Solution Specialist • Expedia • Create internal training materials for lodging technical solutions and customer service. • Optimize connectivity program in developing tools and integration, working with internal teams and external vendors. • Provide critical analysis of strategies to achieve successful rates of customer satisfaction and client self-service. OctDec 2021 Lodging Content Specialist • Expedia • Educate+1200 new clients end to end Expedia platform onboarding training. • Develop content strategy plans in review lodging star rating, quality score, customer reviews and SEO. FebOct 2020 Lodging Partner Specialist III • Expedia • Participate
Customer Relationship Management
Business Consulting
Digital Marketing
Employed
Full-time / Interested in working remotely
10-15 years
Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan
The Post-Master’s International Marketing Certificate
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Avatar of the user.
Digital Marketing Specialist @Forest Interactive Sdn. Bhd.- Taiwan branch
2021 ~ Present
Digital Marketing Manager
Within two months
Social Media Marketing
Online Advertising
Digital Marketing
Employed
Full-time / Not interested in working remotely
6-10 years
Sogang University
Korean for General Purposes Program
Avatar of 楊謦綾.
Avatar of 楊謦綾.
產品企劃主任 @雄獅旅遊 主題旅遊部 人文藝術組/鐵道旅遊組
2016 ~ Present
產品企劃
Within six months
Before 2020 APR -Support the operation of high-quality outbound tourist products, including transportation, accommodation, tour leader arrangement, and the activities during the trips for Lion Travel's global-based market. -Coordination: Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency, customer service to drive satisfaction. -Market updates: provide market leaders with relevant information on identifying market trends and competitor updates. -Communicate Lion Travel's business strengths and brand value to suppliers. After 2020 APR - Supervisor of Rail Section , Taiwan Railway Administration: Taiwan's first designed tourist train
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
4-6 years
國立台灣師範大學
歐洲文化與觀光研究所

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Unlocking Business Insights with SQL, Google Sheets & Looker Studio | Automating workflows with Google Workspace & Apps Script | Trilingual Problem Solver (EN, JP, CN)
Logo of Vaco.
Vaco
2023 ~ Present
New Taipei City, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Data Analyst, Consultant, Web Developer
Fields of Employment
Internet of Things (IoT), Digital Marketing / Data Marketing
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Google Spreadsheets
Google Data Studio
Google Surveys
Office
Google Drive
Data Analysis
Data Visualization
Project Management
Operations Management
Training and Development
Presentation Skills
Excel
Word
powerpoint
Illustrator
PowerPoint
word
Google Apps Script
Google Sheets
Microsoft Office
Photoshop
SQL
JavaScript
Tableau
Communication Skills
Problem Solving
Languages
Chinese
Native or Bilingual
Japanese
Professional
English
Professional
German
Beginner
Portuguese
Beginner
Spanish
Beginner
Job search preferences
Positions
Data Analyst, Business Intelligence, Languages
Job types
Full-time
Locations
Taipei, Taiwan, New Taipei City, 台灣
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
National Yunlin University of Science and Technology
Major
English, Second Language Acquisition, Linguistics
Print

Hung Li   

Business Analyst | Google Sheets Expert | Google Apps Script Developer

As an experienced business analyst, I specialize in operation analysis and process automations using tools such as Google Sheets, BigQuery, Data Studio, and Google Apps Script. With my expertise, I am able to drive growth and boost performance in product operation. I have a proven track record of success in this field and am confident in my ability to bring value to any organization. My technical skills, combined with my ability to analyze and interpret data, make me a valuable asset in any role.


Work Experience

Business Analyst  •  Vaco

Currently working as a Business Analyst at Vaco, where I am responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to drive operational efficiency and business growth.

  • Manage data requests across multiple teams and clients
  • Create and modulate data models and data lakes
  • Build and maintain data pipelines to ensure data stays up-to-date
  • Build and maintain reporting dashboards based on the needs from clients
  • Build stories of a team's success with trend analysis with Operation Managers
  • Document all projects to ensure efficient knowledge transfer between team members and stakeholders
  • Develop and maintain automation systems utilizing Google Sheets and Google Apps Script

June 2023 - Present

Data Specialist  •  Vaco

  • Successfully led a team of 5+ junior data analysts in executing over 30 analytical projects and generating routine reports, resulting in a 15% improvement in service quality and a 20% increase in team productivity.
  • Streamlined operations by automating 10+ reporting processes using Google Sheets, BigQuery, and Google App Scripts, leading to a 25% boost in team efficiency.
  • Created 50+ strategic analyses, dashboards, and periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%.
  • Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor.
  • Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations.

June 2020 - March 2023

Market Research Consultant (Japanese)  •  Vaco

  • Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality
  • Consistently achieved outstanding customer satisfaction (CSAT 90%) and quality assurance scores (90%+)
  • Conducted quality management and process improvement projects
  • Collaborated and communicated effectively with team members across the globe through various channels (emails and chats)

September 2018 - June 2020

Google Sheets Consultant & Tech Blogger  •  Freelancer

As a Google Sheets Consultant & Tech Blogger, I have created and maintained a tech blog featuring tips, tricks, and best practices for using Google Sheets and Google Apps Script in a variety of contexts.
・Achieved 300K+ views and 700 subscribers (as of January 2024).
・Wrote and published 10+ series of tutorials on advanced Google Sheets functions and formulae.
・Wrote 20+ guides to using Google Apps Script for automating tasks within the Google Suite.
・Provided 10+ consulting and support sessions to businesses and individuals seeking to use Google Workspace and Google Apps Script for data analysis and automations.

April 2021 - Present


Education

2012 - 2018

National Yunlin University of Science and Technology

English, Second Language Acquisition, Linguistics

2014 - 2015

University of Ryukyus

Japanese, Ryukyuan History and Culture

Skills


  • Data Analysis
  • SQL
  • Google Apps Script 
  • Google Spreadsheets
  • Looker Studio
  • Data Visualization
  • Project Management

Languages


  • Chinese — Native or Bilingual
  • Japanese — Professional
  • English — Professional
Resume
Profile

Hung Li   

Business Analyst | Google Sheets Expert | Google Apps Script Developer

As an experienced business analyst, I specialize in operation analysis and process automations using tools such as Google Sheets, BigQuery, Data Studio, and Google Apps Script. With my expertise, I am able to drive growth and boost performance in product operation. I have a proven track record of success in this field and am confident in my ability to bring value to any organization. My technical skills, combined with my ability to analyze and interpret data, make me a valuable asset in any role.


Work Experience

Business Analyst  •  Vaco

Currently working as a Business Analyst at Vaco, where I am responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to drive operational efficiency and business growth.

  • Manage data requests across multiple teams and clients
  • Create and modulate data models and data lakes
  • Build and maintain data pipelines to ensure data stays up-to-date
  • Build and maintain reporting dashboards based on the needs from clients
  • Build stories of a team's success with trend analysis with Operation Managers
  • Document all projects to ensure efficient knowledge transfer between team members and stakeholders
  • Develop and maintain automation systems utilizing Google Sheets and Google Apps Script

June 2023 - Present

Data Specialist  •  Vaco

  • Successfully led a team of 5+ junior data analysts in executing over 30 analytical projects and generating routine reports, resulting in a 15% improvement in service quality and a 20% increase in team productivity.
  • Streamlined operations by automating 10+ reporting processes using Google Sheets, BigQuery, and Google App Scripts, leading to a 25% boost in team efficiency.
  • Created 50+ strategic analyses, dashboards, and periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%.
  • Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor.
  • Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations.

June 2020 - March 2023

Market Research Consultant (Japanese)  •  Vaco

  • Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality
  • Consistently achieved outstanding customer satisfaction (CSAT 90%) and quality assurance scores (90%+)
  • Conducted quality management and process improvement projects
  • Collaborated and communicated effectively with team members across the globe through various channels (emails and chats)

September 2018 - June 2020

Google Sheets Consultant & Tech Blogger  •  Freelancer

As a Google Sheets Consultant & Tech Blogger, I have created and maintained a tech blog featuring tips, tricks, and best practices for using Google Sheets and Google Apps Script in a variety of contexts.
・Achieved 300K+ views and 700 subscribers (as of January 2024).
・Wrote and published 10+ series of tutorials on advanced Google Sheets functions and formulae.
・Wrote 20+ guides to using Google Apps Script for automating tasks within the Google Suite.
・Provided 10+ consulting and support sessions to businesses and individuals seeking to use Google Workspace and Google Apps Script for data analysis and automations.

April 2021 - Present


Education

2012 - 2018

National Yunlin University of Science and Technology

English, Second Language Acquisition, Linguistics

2014 - 2015

University of Ryukyus

Japanese, Ryukyuan History and Culture

Skills


  • Data Analysis
  • SQL
  • Google Apps Script 
  • Google Spreadsheets
  • Looker Studio
  • Data Visualization
  • Project Management

Languages


  • Chinese — Native or Bilingual
  • Japanese — Professional
  • English — Professional