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On
4-6 years
6-10 years
10-15 years
More than 15 years
Taipei City, Taiwan
Assistant Customer Service Manager @Lalamove小蜂鳥國際物流有限公司2022 ~ Present
・
Customer Service Manager
Within one month
Guide and support team, fostering a positive work environment. # Train and coach team for improved performance. # Monitor customer service metrics, implementing performance strategies. # Handle escalated inquiries and resolve complex issues. # Collaborate across departments for seamless customer experiences. # Address team questions, concerns, and escalations. # Lead team meetings to communicate updates and goals. # Identify and coordinate training needs. # Implement process improvements for workflow optimization. EducationProvidence University Mass Communication Skills KPI Management Project Management Training & Development Cross Functional Communications Data Analysis Language English — Proficiency Chinese — Native
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Providence University
・
Mass Communication
Past
新事業部 籌備經理 @潤遠企業有限公司2022 ~ Present
・
Training & Development / Learning & development / Training Specialist
More than one year
林珈伃 新事業部籌備經理 New Taipei City, Taiwan 您好！我是Grace~ 是一個喜歡挑戰新事物，且能主動學習的人，擅長溝通協調，透過觀察與同理心去了解對方需求，提供協助，還具備耐心、細心、好奇心，能快速應變解決問題，我的座右銘是-溫柔的態度，堅定的原則- 「樂觀
Unemployed
Full-time / Interested in working remotely
More than 15 years
私立醒吾高中
・
美容美髮科
Assistant HR Director (Corporate) @PHIN Group2023 ~ Present
・
人力資源部門主管
Within one month
live and online class interpretation, interview transcription and translation, edit and review, subtitle translation, general legal and business document translation, and training material translation. Senior Talent Development Specialist • ITG Group 2017//09 1. Reports directly to the President. 2. Build and establish HR and Training department. 3. Propose, develop, plan, coordinate and execute: - Training system and programs for all Taiwan business units. - Corporate-directed HR initiatives for the entire group and training in overseas business units. - Responsible for recruitment in Taiwan and employee performance evaluation system for the entire group
Employed
Full-time / Interested in working remotely
More than 15 years
Ecole hôtelière de Lausanne
・
Master of Hospitality Administration
Employer Branding Lead @Migo 熱鬧點科技2020 ~ Present
・
Human Resource / Marketing / PR
More than one year
first industry gathering event with four different companies, successfully approached and invited 20 potential candidates. ─ Contact and interview prospective candidates and retain audit trail of contact. ─ Leverage and manage social media technologies to locate, engage, and attract prospective candidates. ─ Propose and execute recruitment events to increase exposure of company brand and attract potential talents(Proposed and managed over 3 events by individual management). ─ Provide effective new employee orientation and support off-job training program. 【Achievement】 ─ Fulfill 13 headcounts - including 3 Programmers, 2 Planners, 2 Designers, 1 Mar...
Employed
Full-time / Interested in working remotely
4-6 years
國立屏東科技大學
・
應用外語系
Past
Team leader of Production Engineer @艾司摩爾2016 ~ 2023
・
資深工程師、技術主管、專案管理工程師、產品經理
Within three months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Taiwan University
・
Mechanical Engineering
Offline
Offline
Business Analyst @Vaco2023 ~ Present
・
Data Analyst, Business Intelligence, Languages
Within three months
Hung Li Business Analyst | Google Sheets Expert | Google Apps Script Developer As an experienced business analyst, I specialize in operation analysis and process automations using tools such as Google Sheets, BigQuery, Data Studio, and Google Apps Script. With my expertise, I am able to drive growth and boost performance in product operation. I have a proven track record of success in this field and am confident in my ability to bring value to any organization. My technical skills, combined with my ability to analyze and interpret data, make me a valuable asset in any role. Work
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Yunlin University of Science and Technology
・
English, Second Language Acquisition, LinguisticsEmployed
Full-time / Interested in working remotely
10-15 years
國立台灣大學
・
海洋科學Past
Frontend Engineering Manager, Data Science @Vpon Big Data Group2022 ~ 2023
・
Frontend Engineer, Full Stack Engineer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
YZU University (元智大學)
・
Information Communication
專案經理 @花蓮慈濟醫院2022 ~ Present
・
PM/產品經理/專案管理
Within one month
林佳玟 Consultant Taipei City, Taiwan 7年的軟體開發和專案管理經驗的專案經理 專精於數位轉型策略、系統設計與跨部門協作。成功推動多個企業級數位化項目，優化流程並提升運營效率。能在高壓環境下快速學習與適應，並將複雜需求轉化為實際解決方案 工
Employed
・
Open to opportunities
Part-time / Interested in working remotely
6-10 years
國立東華大學
・
資訊工程
Project Manager, Senior Designer, UI Designer
More than one year
design to clients . Through these experiences working directly with clients, I have created visual solutions to communication problem. My current job is Branding Project Manager at the Springfield Creatives. Successful project management depends not only on what I do but also on how I do it. Training team members on development process are the primary goal for the project management. My responsibilities are to oversee multiple projects across all phases of development, monitor project workflow and make timeline adjustments as needed. being a good project manager has to coordinate with clients to gather requirements
Full-time / Interested in working remotely
4-6 years
The Art Institute of Seattle
・
Graphic DesignThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within three months
Unlocking Business Insights with SQL, Google Sheets & Looker Studio | Automating workflows with Google Workspace & Apps Script | Trilingual Problem Solver (EN, JP, CN)
Vaco
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Data Analyst, Consultant, Web Developer
Fields of Employment
Internet of Things (IoT), Digital Marketing / Data Marketing
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Languages
Chinese
・
Native or Bilingual
Japanese
・
Professional
English
・
Professional
German
・
Beginner
Portuguese
・
Beginner
Spanish
・
Beginner
Job search preferences
Positions
Data Analyst, Business Intelligence, Languages
Job types
Full-time
Locations
Taipei, Taiwan, New Taipei City, 台灣
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
National Yunlin University of Science and Technology
Major
English, Second Language Acquisition, Linguistics
Hung Li
Business Analyst | Google Sheets Expert | Google Apps Script Developer
As an experienced business analyst, I specialize in operation analysis and process automations using tools such as Google Sheets, BigQuery, Data Studio, and Google Apps Script. With my expertise, I am able to drive growth and boost performance in product operation. I have a proven track record of success in this field and am confident in my ability to bring value to any organization. My technical skills, combined with my ability to analyze and interpret data, make me a valuable asset in any role.
Work Experience
Business Analyst • Vaco
Currently working as a Business Analyst at Vaco, where I am responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to drive operational efficiency and business growth.
- Manage data requests across multiple teams and clients
- Create and modulate data models and data lakes
- Build and maintain data pipelines to ensure data stays up-to-date
- Build and maintain reporting dashboards based on the needs from clients
- Build stories of a team's success with trend analysis with Operation Managers
- Document all projects to ensure efficient knowledge transfer between team members and stakeholders
- Develop and maintain automation systems utilizing Google Sheets and Google Apps Script
June 2023 - Present
Data Specialist • Vaco
- Successfully led a team of 5+ junior data analysts in executing over 30 analytical projects and generating routine reports, resulting in a 15% improvement in service quality and a 20% increase in team productivity.
- Streamlined operations by automating 10+ reporting processes using Google Sheets, BigQuery, and Google App Scripts, leading to a 25% boost in team efficiency.
- Created 50+ strategic analyses, dashboards, and periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%.
- Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor.
- Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations.
June 2020 - March 2023
Market Research Consultant (Japanese) • Vaco
- Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality
- Consistently achieved outstanding customer satisfaction (CSAT 90%) and quality assurance scores (90%+)
- Conducted quality management and process improvement projects
- Collaborated and communicated effectively with team members across the globe through various channels (emails and chats)
September 2018 - June 2020
Google Sheets Consultant & Tech Blogger • Freelancer
As a Google Sheets Consultant & Tech Blogger, I have created and maintained a tech blog featuring tips, tricks, and best practices for using Google Sheets and Google Apps Script in a variety of contexts.
・Achieved 300K+ views and 700 subscribers (as of January 2024).
・Wrote and published 10+ series of tutorials on advanced Google Sheets functions and formulae.
・Wrote 20+ guides to using Google Apps Script for automating tasks within the Google Suite.
・Provided 10+ consulting and support sessions to businesses and individuals seeking to use Google Workspace and Google Apps Script for data analysis and automations.
April 2021 - Present
Education
2012 - 2018
National Yunlin University of Science and Technology
English, Second Language Acquisition, Linguistics
2014 - 2015
University of Ryukyus
Japanese, Ryukyuan History and Culture
Skills
- Data Analysis
- SQL
- Google Apps Script
- Google Spreadsheets
- Looker Studio
- Data Visualization
- Project Management
Languages
- Chinese — Native or Bilingual
- Japanese — Professional
- English — Professional
Hung Li
Business Analyst | Google Sheets Expert | Google Apps Script Developer
As an experienced business analyst, I specialize in operation analysis and process automations using tools such as Google Sheets, BigQuery, Data Studio, and Google Apps Script. With my expertise, I am able to drive growth and boost performance in product operation. I have a proven track record of success in this field and am confident in my ability to bring value to any organization. My technical skills, combined with my ability to analyze and interpret data, make me a valuable asset in any role.
Work Experience
Business Analyst • Vaco
Currently working as a Business Analyst at Vaco, where I am responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to drive operational efficiency and business growth.
- Manage data requests across multiple teams and clients
- Create and modulate data models and data lakes
- Build and maintain data pipelines to ensure data stays up-to-date
- Build and maintain reporting dashboards based on the needs from clients
- Build stories of a team's success with trend analysis with Operation Managers
- Document all projects to ensure efficient knowledge transfer between team members and stakeholders
- Develop and maintain automation systems utilizing Google Sheets and Google Apps Script
June 2023 - Present
Data Specialist • Vaco
- Successfully led a team of 5+ junior data analysts in executing over 30 analytical projects and generating routine reports, resulting in a 15% improvement in service quality and a 20% increase in team productivity.
- Streamlined operations by automating 10+ reporting processes using Google Sheets, BigQuery, and Google App Scripts, leading to a 25% boost in team efficiency.
- Created 50+ strategic analyses, dashboards, and periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%.
- Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor.
- Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations.
June 2020 - March 2023
Market Research Consultant (Japanese) • Vaco
- Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality
- Consistently achieved outstanding customer satisfaction (CSAT 90%) and quality assurance scores (90%+)
- Conducted quality management and process improvement projects
- Collaborated and communicated effectively with team members across the globe through various channels (emails and chats)
September 2018 - June 2020
Google Sheets Consultant & Tech Blogger • Freelancer
As a Google Sheets Consultant & Tech Blogger, I have created and maintained a tech blog featuring tips, tricks, and best practices for using Google Sheets and Google Apps Script in a variety of contexts.
・Achieved 300K+ views and 700 subscribers (as of January 2024).
・Wrote and published 10+ series of tutorials on advanced Google Sheets functions and formulae.
・Wrote 20+ guides to using Google Apps Script for automating tasks within the Google Suite.
・Provided 10+ consulting and support sessions to businesses and individuals seeking to use Google Workspace and Google Apps Script for data analysis and automations.
April 2021 - Present
Education
2012 - 2018
National Yunlin University of Science and Technology
English, Second Language Acquisition, Linguistics
2014 - 2015
University of Ryukyus
Japanese, Ryukyuan History and Culture
Skills
- Data Analysis
- SQL
- Google Apps Script
- Google Spreadsheets
- Looker Studio
- Data Visualization
- Project Management
Languages
- Chinese — Native or Bilingual
- Japanese — Professional
- English — Professional