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Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ Present
Product/Project Manager
Within one month
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
華梵大學
外國語文學系
Avatar of steve pablo.
Within one month
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Word
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Avatar of Douglas Yin.
Avatar of Douglas Yin.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
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Service Manager @Geekplus International Co. Ltd
2020 ~ Present
COO or Head of Operations or Head of Sales/Business Development
Within one month
Microsoft Office
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
Bsc Hon Hotel Management
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Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Present
Procurement/Sales Engineer
Within one month
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University
Business Administration
Avatar of the user.
Avatar of the user.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
Within one month
Data-Driven Marketing
Critical thinking
Handling pressure
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Kaohsiung First University of Science and Technology
Applied English
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Within one month
the SDGs programs. - Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u
Communication
Google Drive
Microsoft Office
Studying
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Yuan Ze University
Applied Linguistics
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1
Within two months
will concentrate on what makes Q7 Casino stand out in terms of payment efficiency as we examine the variables that contribute to its expanding popularity among online casino lovers. Speedy resolution In this digital age, the ease and speed with which transactions are executed has a significant impact on customer satisfaction and loyalty, particularly in the online gambling industry. Players appreciate the excitement of the game and want to stay up with the rapid pace, hence Q7 Casino https://www.thexboxhub.com/responsible-gambling-at-q7-casino-australia-balancing-fun-and-accountability/
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Avatar of SURIYADI.
Avatar of SURIYADI.
Past
Transaction risk analyst @PT BANK BRI Tbk
2020 ~ 2023
Within two months
gmail.com Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity. EducationUniversitas Kristen Indonesia Bachelor Degree English Education Skills Microsoft
Microsoft Office
Word
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Kristen Indonesia
Pendidikan Bahasa Inggris

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Within two months
Software Quality Assurance
PT FPT Software Indonesia
2022 ~ 2023
Jakarta Selatan, South Jakarta City, Jakarta, Indonesia
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Software Engineer, QA / Test Engineer, Other
Fields of Employment
Banking
Work experience
4-6 years
Management
I've had experience in managing 1-5 people
Skills
Communication
Agile Methodologies
Quality Assurance
Management Team
MySQL
Agile Methodology
Agile & Waterfall Methodologies
Scrum
Languages
English
Intermediate
Job search preferences
Positions
Software Quality Assurance
Job types
Full-time
Locations
DKI Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
Universitas Gunadarma
Major
System Informasi
Print

Ipnu Imaniar Rahman

Software Quality Assurance

  DKI Jakarta, Indonesia 

          [email protected]

         +62 85217215950


About Me


I have experience as a QA for almost 7 years in the Banking IT Industry. Excellent reputation for testing, increasing customer satisfaction by providing feedback on features and retaining team members. I have great motivation to learn new skills/technology, excellent problem solving, fast learner, resourceful, committed, hardworking and self-motivated

Self Learning by Udemy

1. Mobile Automation with Appium 2.0 and WebdriverIO – 2022 : Credential URL 
2. Automation Testing using Selenium & Katalon Studio : 
Credential URL 
3. Learn JMETER from Scratch on Live Apps – Performance Testing : 
Credential URL 
4. MasterClass Software Testing with Jira & Agile – Be QA Lead : 
Credential URL 
5. Business Analysis Fundamentals – 2022 : 
Credential URL 
6. WebServices Testing (RestSharp + Postman) Complete Guide : Credential URL
7. Automation Test with Cypress Complete Guide : Credential URL

8. Robotic Process Automation: RPA Overview + Build a Robot :  Credential URL 


Universitas Gunadarma

System Informasi

2008 - 2012


Work Experience


Quality Assurance

PT FPT Software Indonesia  •  Mei 2022 - Mei 2023

Responsibilities :
- Perform analysis to see the suitability between the application to be tested and the existing requirements
- Making Screening Scenario positive and negative case
- Run the test scenario E2E for the normal case and variation test
- Recording of testing process
- Defect Maintenance and coordinate with developer to Retest Defect
- Help track the problem of raised defects
- Ensure that Application testing complies with test policies/policies including applicable standard
procedures and processes.

Technologies Used:
Microsoft Excel, Microsoft Word, JIRA, SQL Server Studio Management, SOAPUI,WinSCP, VNC Viewer, Postman and Visual Studio Code


Quality Assurance

PT. Esha Parama Technology  •  November 2021 - Mei 2022

Responsibilities :
- Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
- Develops, maintains, and revises proposals for assigned projects including project objectives,
technologies, systems, information specifications, timelines, funding.
- Coordinate team effort, assign tasks, give direction to key project players, and keep everyone
motivated.
- Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns
schedules and expectations as needed.
- Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
- Collects, analyses, and summarizes information and trends as needed to Performs other related duties as assigned

Technologies Used:
- Development Tools: Visual Studio Code, DBeaver, Postman, GoLand, WebStorm
- Versioning: Git
- Program Language: NodeJS, PHP, GoLang
- Framework: VueJS, NuxtJS, ExpressJS, CodeIgniter 3, Fiber 2


Software Quality Assurance

PT NTT Indonesia Technology  •  Juli 2018 - November 2021

Responsibilities:
1. Ensure the implementation of a culture of compliance (Promote Compliance Culture) and provide solutions in the application of prudential principles and principles of Good Corporate Governance in the Delivery Channel Testing Management team.
2. Build and maintain relationshipswith Business Units, Key Project Stakeholders and related third parties.
3. Coordinate with the Resource Testing Management team related to planning the resources needed to carry out the testing process and ensure that the said resources are available during the testing processin coordination with related parties.
4. Ensure that the Tester and Test Coordinator comply with the testing policy/policy including applicable standard procedures and processes.
5. Provide guidance and support to Testers and Test Coordinators in achieving the test targets they will carry out.
6. Coordinate daily testing activities as well as review repairs/completion of the classification and status of defects by the Tester and Test Coordinator.
7. Evaluate the results of tests carried out in coordination with the Test Manager, Tester and Test Coordinator.
8. Ensure accuracy and compliance of testing status reporting and documentation sent to management.
9. Provide acknowledgment of SIT results that can be promoted to UAT environment and UAT results
that can be promoted to Production.
10. Perform Test Plan
- Perform requirement analysis based on test scope stated in Testing Management Plan Document
- Create draft of Requirement Traceability Matrix
- Coordinate with TPM or Project Manager (Bussiness Analyst or Developer if needed) to set
testing scope, test script, timeline and resource estimation
- Participate in Testing Plan Board meeting to define all testing requirements and condition
11. Perfom Test Design
- Set test condition and monitor test script creation
- Check/Review test script
12. Test Execution Monitoring
- Assign task to tester
- Track and prepare the report of testing activities
- Ensure testing data and defect status in JIRA in line with daily report
- Escalate the issues found during test to related parties
14. Test Closure
- Ensure content and structure of all testing documentation / artifacts is documented
- and maintained


Software Quality Assurance

PT Sumberdaya Dian Mandiri  •  Februari 2015 - Juni 2018

Responsibilities:
- Given trust and responsibility in monitoring and assessing performance IT Vendor QA Tester
- The project that is done usually uses agile processes, but more than 1 year participates in the
development of e-Channel with the scrum process.
- Check the completeness of supporting documents in eSDLC that must be fulfilled in an application
- Conducting BRS Analysis to see the suitability between the FNS to be tested with the existingBRS
- Making Scenarios Screening
- Run the test scenario for the variation test
- Run the test scenario for normal test
- Recording of testing process
- Performing performance test application
- Perform IT security testing
- Giving the conclusion that the application can run well in the environment that has been determined
- Invite user to do UAT

Admin IT

PT Sumberdaya Dian Mandiri  •  September 2014 - Februari 2015

- Familiar with project administration.
- Document Control and Administration Management Building
- Involved in the procurement of IT goods and services
- Involved in processing the Education Program for IT Division Workers

Resume
Profile

Ipnu Imaniar Rahman

Software Quality Assurance

  DKI Jakarta, Indonesia 

          [email protected]

         +62 85217215950


About Me


I have experience as a QA for almost 7 years in the Banking IT Industry. Excellent reputation for testing, increasing customer satisfaction by providing feedback on features and retaining team members. I have great motivation to learn new skills/technology, excellent problem solving, fast learner, resourceful, committed, hardworking and self-motivated

Self Learning by Udemy

1. Mobile Automation with Appium 2.0 and WebdriverIO – 2022 : Credential URL 
2. Automation Testing using Selenium & Katalon Studio : 
Credential URL 
3. Learn JMETER from Scratch on Live Apps – Performance Testing : 
Credential URL 
4. MasterClass Software Testing with Jira & Agile – Be QA Lead : 
Credential URL 
5. Business Analysis Fundamentals – 2022 : 
Credential URL 
6. WebServices Testing (RestSharp + Postman) Complete Guide : Credential URL
7. Automation Test with Cypress Complete Guide : Credential URL

8. Robotic Process Automation: RPA Overview + Build a Robot :  Credential URL 


Universitas Gunadarma

System Informasi

2008 - 2012


Work Experience


Quality Assurance

PT FPT Software Indonesia  •  Mei 2022 - Mei 2023

Responsibilities :
- Perform analysis to see the suitability between the application to be tested and the existing requirements
- Making Screening Scenario positive and negative case
- Run the test scenario E2E for the normal case and variation test
- Recording of testing process
- Defect Maintenance and coordinate with developer to Retest Defect
- Help track the problem of raised defects
- Ensure that Application testing complies with test policies/policies including applicable standard
procedures and processes.

Technologies Used:
Microsoft Excel, Microsoft Word, JIRA, SQL Server Studio Management, SOAPUI,WinSCP, VNC Viewer, Postman and Visual Studio Code


Quality Assurance

PT. Esha Parama Technology  •  November 2021 - Mei 2022

Responsibilities :
- Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
- Develops, maintains, and revises proposals for assigned projects including project objectives,
technologies, systems, information specifications, timelines, funding.
- Coordinate team effort, assign tasks, give direction to key project players, and keep everyone
motivated.
- Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns
schedules and expectations as needed.
- Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
- Collects, analyses, and summarizes information and trends as needed to Performs other related duties as assigned

Technologies Used:
- Development Tools: Visual Studio Code, DBeaver, Postman, GoLand, WebStorm
- Versioning: Git
- Program Language: NodeJS, PHP, GoLang
- Framework: VueJS, NuxtJS, ExpressJS, CodeIgniter 3, Fiber 2


Software Quality Assurance

PT NTT Indonesia Technology  •  Juli 2018 - November 2021

Responsibilities:
1. Ensure the implementation of a culture of compliance (Promote Compliance Culture) and provide solutions in the application of prudential principles and principles of Good Corporate Governance in the Delivery Channel Testing Management team.
2. Build and maintain relationshipswith Business Units, Key Project Stakeholders and related third parties.
3. Coordinate with the Resource Testing Management team related to planning the resources needed to carry out the testing process and ensure that the said resources are available during the testing processin coordination with related parties.
4. Ensure that the Tester and Test Coordinator comply with the testing policy/policy including applicable standard procedures and processes.
5. Provide guidance and support to Testers and Test Coordinators in achieving the test targets they will carry out.
6. Coordinate daily testing activities as well as review repairs/completion of the classification and status of defects by the Tester and Test Coordinator.
7. Evaluate the results of tests carried out in coordination with the Test Manager, Tester and Test Coordinator.
8. Ensure accuracy and compliance of testing status reporting and documentation sent to management.
9. Provide acknowledgment of SIT results that can be promoted to UAT environment and UAT results
that can be promoted to Production.
10. Perform Test Plan
- Perform requirement analysis based on test scope stated in Testing Management Plan Document
- Create draft of Requirement Traceability Matrix
- Coordinate with TPM or Project Manager (Bussiness Analyst or Developer if needed) to set
testing scope, test script, timeline and resource estimation
- Participate in Testing Plan Board meeting to define all testing requirements and condition
11. Perfom Test Design
- Set test condition and monitor test script creation
- Check/Review test script
12. Test Execution Monitoring
- Assign task to tester
- Track and prepare the report of testing activities
- Ensure testing data and defect status in JIRA in line with daily report
- Escalate the issues found during test to related parties
14. Test Closure
- Ensure content and structure of all testing documentation / artifacts is documented
- and maintained


Software Quality Assurance

PT Sumberdaya Dian Mandiri  •  Februari 2015 - Juni 2018

Responsibilities:
- Given trust and responsibility in monitoring and assessing performance IT Vendor QA Tester
- The project that is done usually uses agile processes, but more than 1 year participates in the
development of e-Channel with the scrum process.
- Check the completeness of supporting documents in eSDLC that must be fulfilled in an application
- Conducting BRS Analysis to see the suitability between the FNS to be tested with the existingBRS
- Making Scenarios Screening
- Run the test scenario for the variation test
- Run the test scenario for normal test
- Recording of testing process
- Performing performance test application
- Perform IT security testing
- Giving the conclusion that the application can run well in the environment that has been determined
- Invite user to do UAT

Admin IT

PT Sumberdaya Dian Mandiri  •  September 2014 - Februari 2015

- Familiar with project administration.
- Document Control and Administration Management Building
- Involved in the procurement of IT goods and services
- Involved in processing the Education Program for IT Division Workers