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Kaohsiung City, Taiwan
Taiwan
台灣
高雄市, 台灣
Design
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1-2 years
2-4 years
4-6 years
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Taiwan
台灣
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Business Model Canvas
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holistic approach
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5-10 people
Within one month
UX Researcher/Design Researcher
Master of Fine Arts (MFA)
Master
2019
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AJA大予創意設計股份有限公司
Charger/Changer Design Management
Parmir Water System
Studio Achtzehn
Walmart
Interested in working remotely
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Chinese - Native or Bilingual
English - Professional
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4-6 years
6-10 years
10-15 years
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Avatar of 廖余愷.
Avatar of 廖余愷.
廖余愷
Senior User Experience Researcher @AJA大予創意設計股份有限公司
・
2021 ~ 2023
UX Researcher/Design Researcher
Within one month
helped Walmart to optimize different types of internal operations, made business strategies for a global financial institute, and designed a new service for a global training institute. He keeps learning new knowledge through every kinds of medias and applies it to daily life or work (e.g. AI-driven applications), and opens to any kind of field and challenges. Taipei City, Taiwan https://yukai-liao-8nw5.squarespace.com Experiences Senior User Experience Researcher • AJA Creative DecAug 2023 Works as a senior researcher in a top-rated design consultancy in Taiwan. In
Design Thinking
Design Research
Service Design
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Savannah College Art and Design
・
Service Design

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one year
Avatar of Jack.
Jack
User Researcher
Taipei, 台灣
Professional Background
Current status
Employed
Job Search Progress
Not open to opportunities
Professions
UX Design
Fields of Employment
AdTech / MarTech
Work experience
More than 15 years
Management
None
Skills
Usability Testing
User Interviews
Google Analytics
Online Survey Design
Heuristic Evaluation
Recruiting
Languages
English
・
Professional
Job search preferences
Positions
UX Researcher/Designer
Job types
Full-time
Locations
Taipei, 台灣, New Taipei City, Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
Bentley University
Major
Human Factors in Information Design
Print

Jack

Sr. UX Researcher

Master of Science in Human Factors in Information Design. 15+ years of experience in software testing and evaluation, technical editing/writing, web site management, software localization, and E-commerce. Seeking a position as a member of a multi-disciplinary usability team committed to fostering excellence in the user experience.

工作經歷

User Researcher • Rosetta.ai

July 2022 - September 2022

Advertising Project Manager • LiTV

May 2021 - July 2022

Created and managed timelines for web-based and CTV-based advertising projects. Collaborate daily in one-on-one discussions with ad-ops, content operators, designers, and frontend & backend developers to prioritize, problem-solve and update project status.

Sr. UX Researcher  •  PIXNET Digital Media Corporation

May 2016 - Sep 2020

Brought users' voices to the development teams: recruited, and facilitated weekly user interview sessions; planned, designed, and contracted out the equipment for interview & observation rooms. Improved the UX guidelines for advertisements on the company website; planned the Google Analytics events and analyzed the collected results. Wrote the SOP for interview equipment (for in-person interviews) and the procedures for remote interviews.

Contract Translator  •  Opera Software ASA

Nov 2001 - Nov 2016

Translated and tested user interfaces and help files of the Opera Browser into Traditional Chinese on various platforms including Windows, Mac, and Smartphones/TV.

Sr. UX Researcher  •  Trend Micro

Apr 2006 - May 2016

A liaison between business stakeholders and users. Gathered, observed, and uncovered issues encountered by users. Compiled, prioritized issues, and sent them to stakeholders. Committed to improving the user experience of Consumer and SB products, such as flagship products: Trend Micro Internet Security and Worry-Free Business Security.

CX Analyst  •  Keynote Systems, Inc (Watchfire, Inc.)

Jun 2006 - May 2007

Performed User Task Assessments and Competitive Intelligence/benchmarking studies for firms in the Internet broadband content industry.

Contract Quality Rater  •  Google Inc

Jan 2006 - Aug 2006

Evaluated web pages based on the scale provided by Google - on a per-project basis through ABE Services.

Online Editor  •  PC Home Online, Inc

Aug 2000 - Jul 2003

Coordinated efforts of web designers, engineers, and marketing personnel to remodel the company's home page and maintain website. Conducted testing and evaluation of various download software available on the portal site. Wrote and published daily articles on PC Home Online website and an email newsletter. Reviewed additional submitted articles by multiple authors. Selected and published the most appropriate stories on the company home page.

學歷

2003 - 2004

Bentley University

MS, Human Factors in Information Design.

Academic Scholarship 2003-2004

Courses Taken: Usability Testing and Assessment Project Management, Paper Prototyping, Localization & the Global Market, Information Architecture, Universal Design & Accessibility, Negotiation

1996-1998

National Chung Hsing University

MS, Soil and Environmental Sciences


1992-1996

National Chung Hsing University

BS, Soil and Environmental Sciences

技能

User Experience

  • Heuristic review
  • Usability testing
  • In-person & remote interviews
  • Card sorting
  • Paper prototyping
  • Persona/Scenario development
  • Online survey
  • Focus group

Product

  • Competitor analysis
  • Business research

Language

  • Chinese (spoken: Mandarin and Taiwanese; written: Traditional-Chinese [native], Simplified-Chinese [advanced])
  • Japanese [novice]
  • English [excellent]
Resume
Profile
Print

Jack

Sr. UX Researcher

Master of Science in Human Factors in Information Design. 15+ years of experience in software testing and evaluation, technical editing/writing, web site management, software localization, and E-commerce. Seeking a position as a member of a multi-disciplinary usability team committed to fostering excellence in the user experience.

工作經歷

User Researcher • Rosetta.ai

July 2022 - September 2022

Advertising Project Manager • LiTV

May 2021 - July 2022

Created and managed timelines for web-based and CTV-based advertising projects. Collaborate daily in one-on-one discussions with ad-ops, content operators, designers, and frontend & backend developers to prioritize, problem-solve and update project status.

Sr. UX Researcher  •  PIXNET Digital Media Corporation

May 2016 - Sep 2020

Brought users' voices to the development teams: recruited, and facilitated weekly user interview sessions; planned, designed, and contracted out the equipment for interview & observation rooms. Improved the UX guidelines for advertisements on the company website; planned the Google Analytics events and analyzed the collected results. Wrote the SOP for interview equipment (for in-person interviews) and the procedures for remote interviews.

Contract Translator  •  Opera Software ASA

Nov 2001 - Nov 2016

Translated and tested user interfaces and help files of the Opera Browser into Traditional Chinese on various platforms including Windows, Mac, and Smartphones/TV.

Sr. UX Researcher  •  Trend Micro

Apr 2006 - May 2016

A liaison between business stakeholders and users. Gathered, observed, and uncovered issues encountered by users. Compiled, prioritized issues, and sent them to stakeholders. Committed to improving the user experience of Consumer and SB products, such as flagship products: Trend Micro Internet Security and Worry-Free Business Security.

CX Analyst  •  Keynote Systems, Inc (Watchfire, Inc.)

Jun 2006 - May 2007

Performed User Task Assessments and Competitive Intelligence/benchmarking studies for firms in the Internet broadband content industry.

Contract Quality Rater  •  Google Inc

Jan 2006 - Aug 2006

Evaluated web pages based on the scale provided by Google - on a per-project basis through ABE Services.

Online Editor  •  PC Home Online, Inc

Aug 2000 - Jul 2003

Coordinated efforts of web designers, engineers, and marketing personnel to remodel the company's home page and maintain website. Conducted testing and evaluation of various download software available on the portal site. Wrote and published daily articles on PC Home Online website and an email newsletter. Reviewed additional submitted articles by multiple authors. Selected and published the most appropriate stories on the company home page.

學歷

2003 - 2004

Bentley University

MS, Human Factors in Information Design.

Academic Scholarship 2003-2004

Courses Taken: Usability Testing and Assessment Project Management, Paper Prototyping, Localization & the Global Market, Information Architecture, Universal Design & Accessibility, Negotiation

1996-1998

National Chung Hsing University

MS, Soil and Environmental Sciences


1992-1996

National Chung Hsing University

BS, Soil and Environmental Sciences

技能

User Experience

  • Heuristic review
  • Usability testing
  • In-person & remote interviews
  • Card sorting
  • Paper prototyping
  • Persona/Scenario development
  • Online survey
  • Focus group

Product

  • Competitor analysis
  • Business research

Language

  • Chinese (spoken: Mandarin and Taiwanese; written: Traditional-Chinese [native], Simplified-Chinese [advanced])
  • Japanese [novice]
  • English [excellent]