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Definition of Reputation Credits
Work Experience
Human Resources and Administrative Manager • Liberia Electricity Regulatory Commission
March 2023 - Present
Human Resources Responsibilities:
• Develop and implement effective recruitment strategies.
• Implement policies and procedures to manage employee relations, including conflict resolution, and maintain a positive work environment.
• Address employee concerns and grievances wile fostering a positive organizational culture.
• Develop and implement employee development initiatives.
• Provide guidance on performance improvement plans.
• Administer compensation and benefits programs, ensuring compliance with Decent Work Act of Liberia.
• Develop and update HR policies and procedures ensuring compliance with the Decent Work Act of Liberia.
• Handle employee documentation and record-keeping.
Administrative Responsibilities:
• Oversee day-to-day office operations of the Commission.
• Ensure a safe and well-maintained work environment. Manage office space and facilities.
• Plan and oversee office relocations if necessary.
• Manage internal communication platforms.
• Develop budgets for HR and administrative functions.
Strategic Planning:
• Manage the strategic plan of the Commission
• Develop HR and administrative strategies.
• Align HR and administrative functions with organizational goals.
Executive Assistant to the Board of Commissioners • Liberia Electricity Regulatory Commission
January 2020 - February 2023
• Managed the day-to-day affairs of the Board of Commissioners.
• Draft and prepare emails, letters, reports, and other documents on behalf of the Board of Commissioners.
• Conduct research and compile information as needed.
• Build and maintain relationships with internal and external stakeholders.
• Act as a liaison between the Board of Commissioners and other team members or departments.
• Handle routine tasks and administrative responsibilities on behalf of the Board of Commissioners.
• Delegate tasks to appropriate staff members when necessary.
• Handle sensitive information with discretion and maintain confidentiality.
• Ensure that the Board of Commissioners is aware of and prepared for sensitive issues.
Enterprise Development & Innovation Manager • Mercy Corps
September 2019 - December 2019
• Coordinated, led, and managed the Enterprise Development Project operations, which includes business development programs and the granting of awards to enterprises to improve the delivery of the AFD- funded Liberia Employment and Entrepreneurship Program (LEEP) (2019–2023).
Senior Intervention Manager • GROW Liberia
June 2016 - March 2019
• Developed market interventions to help agricultural productivity in the cocoa sector and enhance the lives of smallholder farmers in Bong, Nimba, and Lofa Counties. Created business models to improve internal control in aggregating from farmers and sales to buyers.
• Facilitated the achievement of the UTZ Certification for Africa Venture Liberia (AVL), the first cocoa trading company in Liberia to export Certified Cocoa. Designed a refundable grant scheme of 200,000 that enabled AVL to purchase certified cocoa from their farmers and also allowed cooperatives in our intervention to purchase cocoa from farmers during the peak of the cocoa seasons.
Junior Market Analyst • GROW Liberia
June 2015 - May 2016
• Developed and managed results chains, indicators, and measurement plans with specific, quantifiable goals for the cocoa and palm oil interventions.
• Advised senior management on how to manage interventions using Donor Committee for Enterprise Development (DCED) Standards principles and practices.
• Additionally, compiled and analyzed important market data and Program data to help with the technical analysis of the information needed for management decision-making.
• Designed and implemented the GROW Liberia 2015 National Cocoa Survey.
Project Manager Business Development • Business Start Up Center Monrovia
July 2012 - May 2015
• Managed the business development section of the program by designing and organizing training, conducting training, and mentoring and coaching entrepreneurs whilst monitoring and validating the transfer of funds to the targeted beneficiaries, especially projects targeted at women empowerment. Twenty-five (25) entrepreneurs got access to finance to begin and grow their businesses.
• Managed the establishment of three Business Development Service centers in rural Liberia (Bong, Grand Bassa, and Maryland Counties).
• Facilitated the Branson Scholarship Program sponsored by Virgin Group which took ten Liberian SMEs to South Africa twice for training and business exposure.
Administrative Manager • GEO-TECH SYSTEMS LTD (LIBERIA)
December 2011 - June 2012
• Managed and oversaw the quality control process and played a key role in budgetary oversight.
• Supported complex projects and acted as an information resource on departmental/business unit policies and procedures.
• Developed procedures, process flows and job aids using Microsoft Excel, PowerPoint, Word and Visio to improve operational efficiencies.
• Identified $10,000.00 in losses due to process oversight in loan adjustments for the company
Credit Back Office Staff • Access Bank Liberia Limited
December 2010 - December 2011
• Handled the preparation of clients' loan disbursement document.
• Reviewed all Credit Policies, Procedures & Processes towards their adequacy and efficiency and making recommendations for updates or changes, where necessary.
Education
2021 - 2023
Near East University (NEU)
International Business
2006 - 2010
African Methodist Episcopal University
Public Administration, Sociology
2002 - 2005
St. Teresa Convent catholic High School
High School/Secondary Diplomas and Certificates
Skills
- Microsoft Office
- BambooHR
- Salesforce
- Project Management
- Administrative Skills
- Asana Project Management
- Google Drive
- B2B Business Development
- B2B eCommerce
- Training & Development
- Community Development
- CRM software
Languages
- English — Native or Bilingual
Work Experience
Human Resources and Administrative Manager • Liberia Electricity Regulatory Commission
March 2023 - Present
Human Resources Responsibilities:
• Develop and implement effective recruitment strategies.
• Implement policies and procedures to manage employee relations, including conflict resolution, and maintain a positive work environment.
• Address employee concerns and grievances wile fostering a positive organizational culture.
• Develop and implement employee development initiatives.
• Provide guidance on performance improvement plans.
• Administer compensation and benefits programs, ensuring compliance with Decent Work Act of Liberia.
• Develop and update HR policies and procedures ensuring compliance with the Decent Work Act of Liberia.
• Handle employee documentation and record-keeping.
Administrative Responsibilities:
• Oversee day-to-day office operations of the Commission.
• Ensure a safe and well-maintained work environment. Manage office space and facilities.
• Plan and oversee office relocations if necessary.
• Manage internal communication platforms.
• Develop budgets for HR and administrative functions.
Strategic Planning:
• Manage the strategic plan of the Commission
• Develop HR and administrative strategies.
• Align HR and administrative functions with organizational goals.
Executive Assistant to the Board of Commissioners • Liberia Electricity Regulatory Commission
January 2020 - February 2023
• Managed the day-to-day affairs of the Board of Commissioners.
• Draft and prepare emails, letters, reports, and other documents on behalf of the Board of Commissioners.
• Conduct research and compile information as needed.
• Build and maintain relationships with internal and external stakeholders.
• Act as a liaison between the Board of Commissioners and other team members or departments.
• Handle routine tasks and administrative responsibilities on behalf of the Board of Commissioners.
• Delegate tasks to appropriate staff members when necessary.
• Handle sensitive information with discretion and maintain confidentiality.
• Ensure that the Board of Commissioners is aware of and prepared for sensitive issues.
Enterprise Development & Innovation Manager • Mercy Corps
September 2019 - December 2019
• Coordinated, led, and managed the Enterprise Development Project operations, which includes business development programs and the granting of awards to enterprises to improve the delivery of the AFD- funded Liberia Employment and Entrepreneurship Program (LEEP) (2019–2023).
Senior Intervention Manager • GROW Liberia
June 2016 - March 2019
• Developed market interventions to help agricultural productivity in the cocoa sector and enhance the lives of smallholder farmers in Bong, Nimba, and Lofa Counties. Created business models to improve internal control in aggregating from farmers and sales to buyers.
• Facilitated the achievement of the UTZ Certification for Africa Venture Liberia (AVL), the first cocoa trading company in Liberia to export Certified Cocoa. Designed a refundable grant scheme of 200,000 that enabled AVL to purchase certified cocoa from their farmers and also allowed cooperatives in our intervention to purchase cocoa from farmers during the peak of the cocoa seasons.
Junior Market Analyst • GROW Liberia
June 2015 - May 2016
• Developed and managed results chains, indicators, and measurement plans with specific, quantifiable goals for the cocoa and palm oil interventions.
• Advised senior management on how to manage interventions using Donor Committee for Enterprise Development (DCED) Standards principles and practices.
• Additionally, compiled and analyzed important market data and Program data to help with the technical analysis of the information needed for management decision-making.
• Designed and implemented the GROW Liberia 2015 National Cocoa Survey.
Project Manager Business Development • Business Start Up Center Monrovia
July 2012 - May 2015
• Managed the business development section of the program by designing and organizing training, conducting training, and mentoring and coaching entrepreneurs whilst monitoring and validating the transfer of funds to the targeted beneficiaries, especially projects targeted at women empowerment. Twenty-five (25) entrepreneurs got access to finance to begin and grow their businesses.
• Managed the establishment of three Business Development Service centers in rural Liberia (Bong, Grand Bassa, and Maryland Counties).
• Facilitated the Branson Scholarship Program sponsored by Virgin Group which took ten Liberian SMEs to South Africa twice for training and business exposure.
Administrative Manager • GEO-TECH SYSTEMS LTD (LIBERIA)
December 2011 - June 2012
• Managed and oversaw the quality control process and played a key role in budgetary oversight.
• Supported complex projects and acted as an information resource on departmental/business unit policies and procedures.
• Developed procedures, process flows and job aids using Microsoft Excel, PowerPoint, Word and Visio to improve operational efficiencies.
• Identified $10,000.00 in losses due to process oversight in loan adjustments for the company
Credit Back Office Staff • Access Bank Liberia Limited
December 2010 - December 2011
• Handled the preparation of clients' loan disbursement document.
• Reviewed all Credit Policies, Procedures & Processes towards their adequacy and efficiency and making recommendations for updates or changes, where necessary.
Education
2021 - 2023
Near East University (NEU)
International Business
2006 - 2010
African Methodist Episcopal University
Public Administration, Sociology
2002 - 2005
St. Teresa Convent catholic High School
High School/Secondary Diplomas and Certificates
Skills
- Microsoft Office
- BambooHR
- Salesforce
- Project Management
- Administrative Skills
- Asana Project Management
- Google Drive
- B2B Business Development
- B2B eCommerce
- Training & Development
- Community Development
- CRM software
Languages
- English — Native or Bilingual