schedule training sessions. Conducting workshops, training sessions and performance improvement plan etc. Updating and delivering CS case handling procedure, service spiel development. Reporting to client regarding CS procedure clarification. Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge. Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels. Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT). Conversation Skill facilitation and supervision

regulations regarding age verification and intoxication levels. Vip Usher/Porter • Uniprom inc. (Araneta Coliseum) SeptemberMayMonths) Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event. Received consistent positive feedback from supervisors for exemplary performance in ushering duties. Exhibited excellent problem-solving skills when faced with unexpected challenges or last-minute changes during events. Consistently met punctuality requirements, arriving on time for shifts and ensuring readiness to perform all ushering duties effectively. Callcenter Agent • Convergys OctoberFebruaryMonths ) Offered comprehensive product knowledge to customers, empowering the...

Muh Arsan S.Farm Senior Medical Representative Makassar, Makassar City, South Sulawesi, Indonesia Able to work in a team or individually, responsible and trustworthy has experience and knowledge in the pharmaceutical industry as a medical representative at Pt. Otsuka Indonesia (Parenteral and Enteral Nutrition team) and has good data analysis, communication and product knowledge skills. Pengalaman Kerja Senior Medical Representative PN and EN nutrition team • PT. Otsuka Indonesia JanuariPresent 1. Provide education related to products so that later the product is used properly by customers. Especially in the use of Parenteral and Enteral Nutrition

MD DILDAR HOSEN In charge (Warehouse) Dhaka, Bangladesh Results-oriented warehouse In charge with seven years of experience in manufacturing and warehouse environments. Motivated professional with strengths in supervising employees. Adept in employee relations, and inventory organization. Prepared, organized, and trained in product knowledge and store regulations. Work Experience In Charge • Wellness ventures Ltd JulyPresent * Hired, trained, and developed employees for various positions throughout the store. * Created and administered semi-annual performance reviews to a team of 15 employees. * Oversaw merchandising standards during new product launches. * Supervising use of specialized storage, such as

dengan promo yang ditawarkan untuk meningkatkan penjualan atau unit entry serta meningkatkan konsumen loyal di dealer. membuat materi promo baik melalui brosur, gambar atau video promosi MARKETING OFFICER PT WAHANA MAKMUR SEJATI NovemberApril 2023 Jakarta Pusat, DKI Jakarta Melakukan penjualan produk perusahaan dengan memanfaatkan media digital. Pemahaman terhadap product knowledge dari produk yang dijual. memberikan pelayan terbaik atas apa yang dibutuhkan oleh customer. Menjaga kepercayaan konsumen terhadap perusahaan. Meningkatkan pendapatan perusahaan dengan menawarkan produk perusahaan kepada calon customer. Pendidikan BINA SARANA INFORMATIKA management informatika •Mampu melakukan analisa kebutuhan bisnis untuk mengembangkan bisnis dibidang teknologi

customer satisfaction and sale. -Perform sale follow up and initiate action to reach the sale target HEAD CASHIER • Massimo Dutti Inditex thángthángFASHION ADVISOR CUM CASHIER -Customer Service: -Greet, serve and advise customer giving the highest standard of customer service at all time -Develope loyalty with our customer by building relationship throughpersonal shopper style approach to sale -Demonstrate product knowledge on all categories and to have an awareness of current campaign, promotion. -Introduce add on sale and achieve maximum sale potential in line with individual and department target -Deal effectly with customer complaints by liasing with ...

. Team and Pipeline Management (60%): - Ensure productivity of the SME account team through daily tracking of activities and performance. - Ensure that the SME sales pipeline remains healthy by ensuring that all opportunities are being followed up upon. - Develop sales executives’ understanding of key sales frameworks and important product knowledge. Execution of commercial initiatives (20%): - Assist Management in executing various commercial initiatives for Ninja Direct. Achievement: - Team performance is more than 150% for 06 months. - Team reached the Top 1 about new customer. Sales Leader • TIKI Corporation JanAprManage & lead your team to achieve company