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De 4 a 6 años
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Customer Engineer @iKala 愛卡拉互動媒體股份有限公司2022 ~ Presente
・
En el plazo de dos meses
in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre
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A tiempo completo
De 4 a 6 años
國立中央大學
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認知與神經科學所El plan de reclutamiento más ligero y eficaz
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
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En un año
Structural Engineer
Evergreen Aviation Technologies Corporation
・
2020 ~ Presente
Professional Background
Situación actual
Empleado
Progreso en la búsqueda de empleo
Professions
Structural Engineer
Fields of Employment
Aeronáutica / Espacio
Experiencia laboral
De 4 a 6 años
Management
Ninguno
Habilidades
Idiomas
Chinese
・
Nativo o bilingüe
English
・
Intermedio
Job search preferences
Posición
FAE工程師
Tipo de trabajo
A tiempo completo
Ubicación
A distancia
Freelance
No.
Educación
Escuela
Chung Yuan Christian University
Mayor
Industrial and Systems Engineering
JIAN-YING CHEN
Structural Engineer
Taiwan | Taipei
1990/03
+886-988-761-550
① 3+ years of structure maintenance experience in aircraft (Boeing 747/767 series).
② 1+ years of New Product Introduction (NPI) experience in Original Equipment Manufacturer (OEM) of China.
③ Half-year of Industrial Engineering (IE) experience in Original Equipment Manufacturer (OEM) of Vietnam.
EDUCATION
Chung Yuan Christian University (BS) | Industrial and Systems Engineering, September 2010 - June 2014
Chung Yuan Christian University (BS) | Industrial and Systems Engineering, September 2010 - June 2014
SKILL
- Aircraft Structure Maintenance | Wide knowledge of aircraft sheet metal repairs
- Industrial Engineering | Lean Production/ Time Study/ Facility Design/ Quality Control
- Technical document writing | Engineering Instruction
- Cross-functional communication
- Computer | Microsoft Office
- Language | Chinese (Native)/ English (TOEIC 625)
WORK EXPERIENCE
Evergreen Aviation Technologies Corporation
〔Aircraft Structural Engineer〕 January 2020 - present
- Studied the technical documents such as Structural Repair Manual (SRM), Service Bulletin (SB), Component Maintenance Manual (CMM) and Drawing, evaluated the damage identification, allowable damage and repair procedures.
- Designed the repair sketch and wrote the repair proposal, sent a telex to Boeing company for evaluation.
- Integrated the above repair information, authored and issued the Engineering Instruction (EI) to support the mechanic perform the repair.
- Followed up the repair schedule, provided the daily report for customer review.
- Served as liaison between customer, manufacturer and mechanic, provided assistance in clarification of structural issues or repair problems.
- Support the aircraft weighing and calculated the center of gravity (CG) of aircraft.
〔Aircraft Structural Mechanic〕July 2018 - December 2019
- Examined and inspected aircraft structural and physical components for imperfections such as cracks, broken, gouge, corrosion or lighting strike.
- Checked the bill of materials is accurate, ensure the materials are sufficient before the repair.
- Removed the damaged area. Fabricated, drilled, installed and maintained sheet-metal components by technical document requirements.
Winlu Tire Company Limited
〔Vehicle Apprentice Mechanic〕November 2017 - March 2018
- Examined tire for any damage and malfunctions, evaluated the life expectancy of a tire.
- Replaced and balanced the wheels, make sure that weight is evenly distributed around the wheels.
- Adjusted the wheel alignments, improved the efficiency of the wheel usage.
- Supported the tire repair or wheel repair.
ASUSTek Computer Incorporation
〔Process Engineer | China 〕June 2016 - August 2017
In charge of New Product Introduction (NPI) in cell phone and tablet, including Sample Run (SR), Engineering Run (ER) and Pilot Run (PR).
- Coordinated and managed manufacturing process in sample line of Taiwan such as material, manpower, facilities, layouts, workflow, SOP and production report.
- Measured and calculated the standard time of manufacturing process, estimated the productivity, manpower and quantity of facilities on each stage.
- Worked with R&D team for product design and procedure improvement, average gaining 5% increase in productivity and reduce 10% time waste of assembly.
- Established the quality control specification with R&D team and introduced it to the Original Equipment Manufacturer.
- Implement the Final Quality Control in random sampling, confirmed products are functional and meet the standards.
Dean Shoes Company Limited
〔Industrial Engineering Coordinator | Vietnam〕December 2015 - January 2016
- Collaborated with Vietnam colleague on time measurement of process of shoemaking, recorded and integrated the data of measurement.
- Estimate the cost of manpower by standard time, provided the quotation for customer review.
Kwong Lung Enterprise Company Limited
〔Industrial Engineering Intern | Vietnam〕 July 2013 - September 2013
Implemented the Lean Production strategy to clothing factory to optimize productivity.
- Formulated the standard time of procedure and redesigned the workflow, gaining 12% increase in productivity.
- Designed the production layouts to eliminate wastefulness such as operational motion and transportation, achieving 20% improvement of efficiency.
- Updated the Kanban of product line, provide the better vision and recognition to operators.
JIAN-YING CHEN
Structural Engineer
Taiwan | Taipei
1990/03
+886-988-761-550
① 3+ years of structure maintenance experience in aircraft (Boeing 747/767 series).
② 1+ years of New Product Introduction (NPI) experience in Original Equipment Manufacturer (OEM) of China.
③ Half-year of Industrial Engineering (IE) experience in Original Equipment Manufacturer (OEM) of Vietnam.
EDUCATION
Chung Yuan Christian University (BS) | Industrial and Systems Engineering, September 2010 - June 2014
Chung Yuan Christian University (BS) | Industrial and Systems Engineering, September 2010 - June 2014
SKILL
- Aircraft Structure Maintenance | Wide knowledge of aircraft sheet metal repairs
- Industrial Engineering | Lean Production/ Time Study/ Facility Design/ Quality Control
- Technical document writing | Engineering Instruction
- Cross-functional communication
- Computer | Microsoft Office
- Language | Chinese (Native)/ English (TOEIC 625)
WORK EXPERIENCE
Evergreen Aviation Technologies Corporation
〔Aircraft Structural Engineer〕 January 2020 - present
- Studied the technical documents such as Structural Repair Manual (SRM), Service Bulletin (SB), Component Maintenance Manual (CMM) and Drawing, evaluated the damage identification, allowable damage and repair procedures.
- Designed the repair sketch and wrote the repair proposal, sent a telex to Boeing company for evaluation.
- Integrated the above repair information, authored and issued the Engineering Instruction (EI) to support the mechanic perform the repair.
- Followed up the repair schedule, provided the daily report for customer review.
- Served as liaison between customer, manufacturer and mechanic, provided assistance in clarification of structural issues or repair problems.
- Support the aircraft weighing and calculated the center of gravity (CG) of aircraft.
〔Aircraft Structural Mechanic〕July 2018 - December 2019
- Examined and inspected aircraft structural and physical components for imperfections such as cracks, broken, gouge, corrosion or lighting strike.
- Checked the bill of materials is accurate, ensure the materials are sufficient before the repair.
- Removed the damaged area. Fabricated, drilled, installed and maintained sheet-metal components by technical document requirements.
Winlu Tire Company Limited
〔Vehicle Apprentice Mechanic〕November 2017 - March 2018
- Examined tire for any damage and malfunctions, evaluated the life expectancy of a tire.
- Replaced and balanced the wheels, make sure that weight is evenly distributed around the wheels.
- Adjusted the wheel alignments, improved the efficiency of the wheel usage.
- Supported the tire repair or wheel repair.
ASUSTek Computer Incorporation
〔Process Engineer | China 〕June 2016 - August 2017
In charge of New Product Introduction (NPI) in cell phone and tablet, including Sample Run (SR), Engineering Run (ER) and Pilot Run (PR).
- Coordinated and managed manufacturing process in sample line of Taiwan such as material, manpower, facilities, layouts, workflow, SOP and production report.
- Measured and calculated the standard time of manufacturing process, estimated the productivity, manpower and quantity of facilities on each stage.
- Worked with R&D team for product design and procedure improvement, average gaining 5% increase in productivity and reduce 10% time waste of assembly.
- Established the quality control specification with R&D team and introduced it to the Original Equipment Manufacturer.
- Implement the Final Quality Control in random sampling, confirmed products are functional and meet the standards.
Dean Shoes Company Limited
〔Industrial Engineering Coordinator | Vietnam〕December 2015 - January 2016
- Collaborated with Vietnam colleague on time measurement of process of shoemaking, recorded and integrated the data of measurement.
- Estimate the cost of manpower by standard time, provided the quotation for customer review.
Kwong Lung Enterprise Company Limited
〔Industrial Engineering Intern | Vietnam〕 July 2013 - September 2013
Implemented the Lean Production strategy to clothing factory to optimize productivity.
- Formulated the standard time of procedure and redesigned the workflow, gaining 12% increase in productivity.
- Designed the production layouts to eliminate wastefulness such as operational motion and transportation, achieving 20% improvement of efficiency.
- Updated the Kanban of product line, provide the better vision and recognition to operators.