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Definition of Reputation Credits
Johanes Susanto
I'm currently pursuing bachelor degree at Universitas Terbuka majoring in Information System. I'm experienced credit analyst, customer service, negotiate, investigate and putting extra miles on every job that I'm responsible of.
My motto in life is I'm always ready to go above and beyond.
Bogor City, West Java, Indonesia
No telepon : 0878-7414-6378
Email : [email protected]
Work Experience
Customer Service • PT Idana Solusi Sejahtera
August 2022 - Present
- Managing the performance of the customer service team
- Handling complaint from customers, Through directly, APPK OJK portal or AFPI Zendesk
- Making SOP for Customer service team
- Evaluate each team's performance
- Ensure that every incoming complaint is resolved in accordance with the applicable SLA
- Making a report regarding complaints and team performance to the Manager
- Create a more effective work system that can be run by the team
- Responsible for the OJK Audit Process, in the Customer Service department
- Responsible for the ISO 27001 Audit Process, in the Customer Service department
Desk Collection • PT Artha Dana Teknologi
November 2021 - July 2022
- Collecting payments from the customers via communication tools (phone calls & Whatsapp)
- Keep tracking of assigned account to identify outstanding debt
- Negotiating pay-off deadlines or payment plan
-Taking the initiative to make collection strategies
- Doing work based on company and collection regulations
- Making activity report and regularly report to Team Leader
Desk Collection • PT Colmitra Persada Indonesia
August 2021 - November 2021
Handling hardest bucket of payment : Aplikasi UKU
- Collecting payments from the customers via communication tools (phone calls & Whatsapp)
- Keep tracking of assigned account to identify outstanding debt
- Negotiating pay-off deadlines or payment plan
-Taking the initiative to make collection strategies
- Doing work based on company and collection regulations
- Making activity report and regularly report to Team Leader
Desk Collection • PT Indojaya Call Center Utama
September 2020 - July 2021
Achieved to collect for 2 months in row with total GMV (according to due date) : 2 Bio
- Collecting payments from the customers via communication tools (phone calls & Whatsapp)
- Keep tracking of assigned account to identify outstanding debt
- Negotiating pay-off deadlines or payment plan
-Taking the initiative to make collection strategies
- Doing work based on company and collection regulations
- Making activity report and regularly report to Team Leader
Customer Service • BCA (PT Bank Central Asia)
August 2018 - December 2019
- Consulting and providing customer needs with the suitable bank product
- Generating sales leads with banking products such as saving, loans, investment and insurance
- Building sustainable relationship and trust with customer accounts through open and interactive communication
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers
Credit Analyst and Leader Telemarketing • PT Tangbull Technology Industry
December 2016 - March 2018
- Evaluating client's credit data and financial statement
- Preparing reports about the degree of risk in lending money
- Evaluating the financial status of clients by producing financial ratios through computer programs
- Conferring with clients to verify their financial/credit transactions and to resolve their complaints
- Facilitating team members to inform existing customers about new arrivals in the company
- Encouraging team members to make sales to achieve their monthly target
- Evaluating sales records periodically to make balances and ensure the monthly target achieved
- Coaching and train team members on the best way to carry out their duties by transferring expert knowledge and refreshment products
Education
2021 - 2025
Universitas Terbuka Bogor
Sistem Informasi
2014 - 2016
BINUS UNIVERSITY
Akuntansi
Skills
- Word
- Excel
- Leadership
- Comunication Skills
- Teamwork
- PowerPoint
- Fast Learning
- Data Analysis
- Customer Service
Languages
- Indonesian — Native or Bilingual
- English — Fluent
Johanes Susanto
I'm currently pursuing bachelor degree at Universitas Terbuka majoring in Information System. I'm experienced credit analyst, customer service, negotiate, investigate and putting extra miles on every job that I'm responsible of.
My motto in life is I'm always ready to go above and beyond.
Bogor City, West Java, Indonesia
No telepon : 0878-7414-6378
Email : [email protected]
Work Experience
Customer Service • PT Idana Solusi Sejahtera
August 2022 - Present
- Managing the performance of the customer service team
- Handling complaint from customers, Through directly, APPK OJK portal or AFPI Zendesk
- Making SOP for Customer service team
- Evaluate each team's performance
- Ensure that every incoming complaint is resolved in accordance with the applicable SLA
- Making a report regarding complaints and team performance to the Manager
- Create a more effective work system that can be run by the team
- Responsible for the OJK Audit Process, in the Customer Service department
- Responsible for the ISO 27001 Audit Process, in the Customer Service department
Desk Collection • PT Artha Dana Teknologi
November 2021 - July 2022
- Collecting payments from the customers via communication tools (phone calls & Whatsapp)
- Keep tracking of assigned account to identify outstanding debt
- Negotiating pay-off deadlines or payment plan
-Taking the initiative to make collection strategies
- Doing work based on company and collection regulations
- Making activity report and regularly report to Team Leader
Desk Collection • PT Colmitra Persada Indonesia
August 2021 - November 2021
Handling hardest bucket of payment : Aplikasi UKU
- Collecting payments from the customers via communication tools (phone calls & Whatsapp)
- Keep tracking of assigned account to identify outstanding debt
- Negotiating pay-off deadlines or payment plan
-Taking the initiative to make collection strategies
- Doing work based on company and collection regulations
- Making activity report and regularly report to Team Leader
Desk Collection • PT Indojaya Call Center Utama
September 2020 - July 2021
Achieved to collect for 2 months in row with total GMV (according to due date) : 2 Bio
- Collecting payments from the customers via communication tools (phone calls & Whatsapp)
- Keep tracking of assigned account to identify outstanding debt
- Negotiating pay-off deadlines or payment plan
-Taking the initiative to make collection strategies
- Doing work based on company and collection regulations
- Making activity report and regularly report to Team Leader
Customer Service • BCA (PT Bank Central Asia)
August 2018 - December 2019
- Consulting and providing customer needs with the suitable bank product
- Generating sales leads with banking products such as saving, loans, investment and insurance
- Building sustainable relationship and trust with customer accounts through open and interactive communication
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers
Credit Analyst and Leader Telemarketing • PT Tangbull Technology Industry
December 2016 - March 2018
- Evaluating client's credit data and financial statement
- Preparing reports about the degree of risk in lending money
- Evaluating the financial status of clients by producing financial ratios through computer programs
- Conferring with clients to verify their financial/credit transactions and to resolve their complaints
- Facilitating team members to inform existing customers about new arrivals in the company
- Encouraging team members to make sales to achieve their monthly target
- Evaluating sales records periodically to make balances and ensure the monthly target achieved
- Coaching and train team members on the best way to carry out their duties by transferring expert knowledge and refreshment products
Education
2021 - 2025
Universitas Terbuka Bogor
Sistem Informasi
2014 - 2016
BINUS UNIVERSITY
Akuntansi
Skills
- Word
- Excel
- Leadership
- Comunication Skills
- Teamwork
- PowerPoint
- Fast Learning
- Data Analysis
- Customer Service
Languages
- Indonesian — Native or Bilingual
- English — Fluent