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CakeResume Talent Search

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Ready to interview
Taipei City, Taiwan
Taiwan
台北市, 台灣
台灣
Design
Management / Business
Culture / Media / Entertainment
Tech
Less than 1 year
1-2 years
2-4 years
4-6 years
6-10 years
10-15 years
More than 15 years
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Brigham Young University - Hawaii
National Taipei University of the Arts
國立臺北藝術大學
Singapore
Taiwan
United States
台灣
Full-time
Project Management
Administrative Assistance
Customer Relationship Management (CRM)
Data Analysis
Excel
Microsoft Office
Multicultural Team Management
Product Design
Quantitative Analysis
Quantitative Research
Yes
1-5 people
15+ people
Within one month
UI/UX Designer / Product Designer
數據分析、行銷研究、營運管理
Bachelor of Fine Arts (BFA)
Bachelor’s Degree
Bachelor
Master
2017
Current company
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17LIVE
AlfredCamera 阿福管家
Australian Forex Marketplace USGFX
Freelance
Global Village Organization
KKTV
Polynesian Cultural Center(夏威夷玻里尼西亞文化中心) Pounders Restaurant
ZipX Taiwan Limited
Interested in working remotely
Part-time freelancer
Chinese - Native or Bilingual
English - Fluent
English - Professional
English
4-6 years
6-10 years
10-15 years
More than 15 years
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Avatar of 翁宇函.
Avatar of 翁宇函.
翁宇函
Past
Product Designer @Freelance
・
2023 ~ Present
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies
Avatar of Hans Yang.
Avatar of Hans Yang.
Hans Yang
Assistant Account Manager @KKTV
・
2022 ~ Present
數據分析、行銷研究、營運管理
Within one month
system: clarified user requirements from 8 business units, collaborated with IT, ADM, and ACC, addressed pain points, ultimately enhancing overall efficiency with a 40% reduction in process steps. Conducted educational training for the entire group, developed SOPs, and educating on new system operations and the invoicing payment process. Customer Service: Acted as a second-line manager, providing effective guidance, improving customer satisfaction. Enhanced customer service processes, improving response efficiency by 40%. Implemented Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established SOPs, optimizing
Word
Microsoft Office
Project Management
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北藝術大學
・
藝術跨域研究所

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
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