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Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
En un mes
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
CRM software
Microsoft Office
Zendesk
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
University of Brawijaya
Computer Science
Avatar of Shawnia Mejia.
Avatar of Shawnia Mejia.
Past
Cashier @Target
2009 ~ 2009
paraeducator
En un mes
to plan community events and services. Education University or School Yuba college Marysvile ca, Sociol Work/Science • Fallbreak)-Fall 2018 High School Yuba city Alternative School / Received diploma Skills Work experience as a Retail Cashier and role in sales Basic PC knowledge/Education programs/word excell Familiarity with electronic equipment, like cash register and POS Strong communication and time management skills Customer satisfaction lessons Exceptional verbal and written communication skills Great interpersonal and social skills Strong presentation and reporting skills Excellent in handling and managing children and working with staff and parents Languages English - Professional
Desempleado
Listo para la entrevista
A tiempo completo / No está interesado en trabajar a distancia
De 4 a 6 años
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Presente
UI/UX Designer / Product Designer
En un mes
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ Presente
Product/Project Manager
En un mes
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
華梵大學
外國語文學系
Avatar of steve pablo.
En un mes
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Word
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Avatar of the user.
Avatar of the user.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
En un mes
Management
Planning
Customer Relationship
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
City University of Hong Kong
Marketing
Avatar of the user.
Avatar of the user.
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet
2022 ~ Presente
Product Manager/ Program Manager
En un mes
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Tsinghua University (北京)清華大學
International Master of Business Administration (IMBA)
Avatar of the user.
Avatar of the user.
Service Manager @Geekplus International Co. Ltd
2020 ~ Presente
COO or Head of Operations or Head of Sales/Business Development
En un mes
Microsoft Office
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Presente
Procurement/Sales Engineer
En un mes
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
銘傳大學 Ming Chuan University
Business Administration
Avatar of Pan Ping-Han.
Avatar of Pan Ping-Han.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
En un mes
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Data-Driven Marketing
Critical thinking
Handling pressure
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
National Kaohsiung First University of Science and Technology
Applied English

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Problem-Solving
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Más de un año
Service-Collision Shop Manager
Camping World of Eugene
2013 ~ 2019
San Antonio, TX, USA
Professional Background
Situación actual
Desempleado
Progreso en la búsqueda de empleo
Professions
Quality Manager
Fields of Employment
Automoción
Experiencia laboral
Más de 15 años
Management
Habilidades
Written Communication
Customer Service
Efficient
Security Clearance
Quality Control
Investigating
Writing
Customer Satisfaction
Profit Margins
Documentation
excel
word
meet deadlines
communicating
microsoft office
Idiomas
Spanish
Nativo o bilingüe
Job search preferences
Posición
Collision Shop Manager
Tipo de trabajo
A tiempo completo
Ubicación
San Antonio, TX, USA
A distancia
Interesado en trabajar a distancia
Freelance
No.
Educación
Escuela
Liberty University
Mayor
Imprimir

Jose Gonzalez

Service-Collision Shop Manager

  San Antonio, TX, USA

I am a self-motivated and progress-driven Collision Center Director with 20 years of extensive background in this industry. With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to your company.
Throughout the course of my career, I have honed my abilities in team leadership, damage appraisal and the claim handling process. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency.

In my previous role, I exercised skills in leadership, communication and efficiency and consistently contributed to team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in critical thinking and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal.

Work Experience

Service-Collision Shop Manager  •  Camping World of Eugene

November 2013 - August 2019

Responsible for all the daily operations of a full service R.V. service center * coordinated with customers and insurance adjusters * developed business to maintain sales volume. * Maintained department profit margins * supervised efficient working of collision shop employees * monitored production quality to ensure customer satisfaction * performed all aspects of repair with a focus on paint *

Aircraft Painter  •  L3 Communications

October 2012 - July 2013

Prepped aircraft for paint to include acid etch and iodine treatment * painted and detailed aircraft and assisted in the striping process as needed * Maintained repair documentation in accordance with FAA rules and regulations * Aircraft models included Boeing / 700 Series and Beechcraft C-12

Aircraft Painter  •  Boeing S.A.

March 2011 - April 2012

Prepped aircraft for paint to include acid etch and iodine treatment * painted and detailed aircraft and assisted in the striping process as needed * Aircraft models included Boeing / 787 Dreamliner / C-17 / KC-135

Owner/Operator  •  Twenty Hands Paint & Body

June 2008 - March 2011

Owned and operated a full service paint and body shop * repaired Foreign and Domestic vehicles * wrote estimates * bodywork and refinishing preparation and completion * developed business to maintain sales volume *

Education

Sep 2005 - Jun 2007

Liberty University

Religion

Sep 2003 - Jun 2004

San Antonio I.S.D.

G.E.D

Skills



  • Team leadership
  • Written communication



  • Customer service
  • Management



  • Body shop procedure 
  • Spanish
Resume
Perfil

Jose Gonzalez

Service-Collision Shop Manager

  San Antonio, TX, USA

I am a self-motivated and progress-driven Collision Center Director with 20 years of extensive background in this industry. With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to your company.
Throughout the course of my career, I have honed my abilities in team leadership, damage appraisal and the claim handling process. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency.

In my previous role, I exercised skills in leadership, communication and efficiency and consistently contributed to team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in critical thinking and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal.

Work Experience

Service-Collision Shop Manager  •  Camping World of Eugene

November 2013 - August 2019

Responsible for all the daily operations of a full service R.V. service center * coordinated with customers and insurance adjusters * developed business to maintain sales volume. * Maintained department profit margins * supervised efficient working of collision shop employees * monitored production quality to ensure customer satisfaction * performed all aspects of repair with a focus on paint *

Aircraft Painter  •  L3 Communications

October 2012 - July 2013

Prepped aircraft for paint to include acid etch and iodine treatment * painted and detailed aircraft and assisted in the striping process as needed * Maintained repair documentation in accordance with FAA rules and regulations * Aircraft models included Boeing / 700 Series and Beechcraft C-12

Aircraft Painter  •  Boeing S.A.

March 2011 - April 2012

Prepped aircraft for paint to include acid etch and iodine treatment * painted and detailed aircraft and assisted in the striping process as needed * Aircraft models included Boeing / 787 Dreamliner / C-17 / KC-135

Owner/Operator  •  Twenty Hands Paint & Body

June 2008 - March 2011

Owned and operated a full service paint and body shop * repaired Foreign and Domestic vehicles * wrote estimates * bodywork and refinishing preparation and completion * developed business to maintain sales volume *

Education

Sep 2005 - Jun 2007

Liberty University

Religion

Sep 2003 - Jun 2004

San Antonio I.S.D.

G.E.D

Skills



  • Team leadership
  • Written communication



  • Customer service
  • Management



  • Body shop procedure 
  • Spanish