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Definition of Reputation Credits
KUAN, HSUAN 管軒
Airline Service Product Manager
Accomplished with years of experience in maintaining high standards for in-flight catering service development and procurement.
SKILL SET
• Proficient in Excel, able to manipulate and combine grids from different sources with pivots and formulas to extract
data. Also familiar with Google Workspace and Project management tools-Trello / Xmind.
• Solid project management experience, in charge of strategic product development with a budget up to multi hundred
million TWD.
• Solid supply chain management experience, working closely with Airline Inflight suppliers virtually or on site.
• Exhibit expertise in Procurement Management, Contract Negotiation, Menu Design, Product Development,
Presentation, Budget Planning and Cost Analysis.
• Fluent in English (TOEIC 935)
• German Language (Zertifikat B2)
WORK EXPERIENCE
Senior Specialist (Team Leader)
STARLUX AIRLINES • Service Development & Procurement • Feb 2023 - Present
• help building long haul inflight meal operation
• implementing inflight meal operation know-how
• optimize inflight menu structure and settings
• building SOPs including MP/Budget/Forecast and other inflight meal operation tasks.
• optimizing catering management system
• in charge of STARLUX official website inflight meal pages content creation and UI
• STARLUX official pre-order meal sys PM (web/ios/android).
• help expand the global catering supplier network
• Leading 3 junior staff
• New flight route catering ops start up and Menu Design: LAX / TPE(Long Haul) /DPS / CGK
Assistant Manager (Team Leader)
EVAAIR • Service Development & Procurement • Jan 2016 - Dec 2022
1. In-flight meal planning
• Orchestrate inflight menu design and coordinating with local suppliers:
London - top tier station in EU
Paris - top tier station in EU
Bangkok - Primary Hub station with daily 3 Long-Haul Flights plus 12 Short-Haul Flights
Munich - New Station start up
China - CTU / SHE / XIY / XNN
TPE homebase - financial analytics and payment audit
• Visiting the local caterer and conducting product presentation/price negotiation/HACCP audit
• Analyze and optimize passenger satisfactory score and defect rate by implementing
suitable products and calibrating existing products.
• Achieve results while managing and executing projects within budget and delivering optimized products
• Menu card editing
2. Supplier/Account Management
• Handling multiple critical suppliers, each with annual purchasing expenses from ten up to hundreds of
millions TWD.
• Consistently communicate with suppliers to build a strong and trusting relationship
• Auditing supplier invoices and scheduling payments
• Contract negotiation to maximize profit and create value
• Supervising Suppliers in executing improvements to reduce defection rate.
3. Cross Industry Collaboration
• Partner with Michelin Starred Chef, which leads to a strong relationship, draft, and negotiates consultancy agreement
4. Budget Planning
• Provide leadership to execute and optimize annual budget planning with Total amount up to
5 billion TWD
• Budget and expense amount analysis, cost forecast, expense comparison and analysis
5. SKYTRAX Award
• Adopt new concepts and products that highly complement and align with the 2020 In-flight service audit report-SKYTRAX.
6. Training Courses
• Educate on airline catering safety guidelines to global branch office
• Enhance productivity by educating and preparing training courses for new employees
7. Corporate Social Responsibility Report (CSR)
• Edit CSR report-catering supply chain section and integrate Inflight Meal CSR disclosure data.
8. Team Leader
• Leading 3 junior staffs
9. WTCE
• Participate in the 2019 WTCE on behalf of EVAAIR to be familiar with the airline caterers and
inflight meal trend
Staff
EVAAIR • Ticketing and Reservation • Sep 2013- Dec 2015
1. Reservation and Ticketing
• Assist TWN/USA based passenger amend/create reservation
• Ticket pricing and issuance
2. Frequent Flyer service
• Assist frequent flyer mileage accumulation
• Assist frequent flyer mileage redemption
SIDE HUSTLES
ETH Mining
• 2020 - Sep. 2022
Co-partner of a GPU ETH mining operation with a budget up to 1 million TWD.
In charge of budget planning and accounting.
EDUCATION
TamKang University
German Language • 2008 - 2012
Rheinische Friedrich-Wilhelms-Universität Bonn
Germanistik • 2010 - 2011
Exchange student in Bonn, Germany
KUAN, HSUAN 管軒
Airline Service Product Manager
Accomplished with years of experience in maintaining high standards for in-flight catering service development and procurement.
SKILL SET
• Proficient in Excel, able to manipulate and combine grids from different sources with pivots and formulas to extract
data. Also familiar with Google Workspace and Project management tools-Trello / Xmind.
• Solid project management experience, in charge of strategic product development with a budget up to multi hundred
million TWD.
• Solid supply chain management experience, working closely with Airline Inflight suppliers virtually or on site.
• Exhibit expertise in Procurement Management, Contract Negotiation, Menu Design, Product Development,
Presentation, Budget Planning and Cost Analysis.
• Fluent in English (TOEIC 935)
• German Language (Zertifikat B2)
WORK EXPERIENCE
Senior Specialist (Team Leader)
STARLUX AIRLINES • Service Development & Procurement • Feb 2023 - Present
• help building long haul inflight meal operation
• implementing inflight meal operation know-how
• optimize inflight menu structure and settings
• building SOPs including MP/Budget/Forecast and other inflight meal operation tasks.
• optimizing catering management system
• in charge of STARLUX official website inflight meal pages content creation and UI
• STARLUX official pre-order meal sys PM (web/ios/android).
• help expand the global catering supplier network
• Leading 3 junior staff
• New flight route catering ops start up and Menu Design: LAX / TPE(Long Haul) /DPS / CGK
Assistant Manager (Team Leader)
EVAAIR • Service Development & Procurement • Jan 2016 - Dec 2022
1. In-flight meal planning
• Orchestrate inflight menu design and coordinating with local suppliers:
London - top tier station in EU
Paris - top tier station in EU
Bangkok - Primary Hub station with daily 3 Long-Haul Flights plus 12 Short-Haul Flights
Munich - New Station start up
China - CTU / SHE / XIY / XNN
TPE homebase - financial analytics and payment audit
• Visiting the local caterer and conducting product presentation/price negotiation/HACCP audit
• Analyze and optimize passenger satisfactory score and defect rate by implementing
suitable products and calibrating existing products.
• Achieve results while managing and executing projects within budget and delivering optimized products
• Menu card editing
2. Supplier/Account Management
• Handling multiple critical suppliers, each with annual purchasing expenses from ten up to hundreds of
millions TWD.
• Consistently communicate with suppliers to build a strong and trusting relationship
• Auditing supplier invoices and scheduling payments
• Contract negotiation to maximize profit and create value
• Supervising Suppliers in executing improvements to reduce defection rate.
3. Cross Industry Collaboration
• Partner with Michelin Starred Chef, which leads to a strong relationship, draft, and negotiates consultancy agreement
4. Budget Planning
• Provide leadership to execute and optimize annual budget planning with Total amount up to
5 billion TWD
• Budget and expense amount analysis, cost forecast, expense comparison and analysis
5. SKYTRAX Award
• Adopt new concepts and products that highly complement and align with the 2020 In-flight service audit report-SKYTRAX.
6. Training Courses
• Educate on airline catering safety guidelines to global branch office
• Enhance productivity by educating and preparing training courses for new employees
7. Corporate Social Responsibility Report (CSR)
• Edit CSR report-catering supply chain section and integrate Inflight Meal CSR disclosure data.
8. Team Leader
• Leading 3 junior staffs
9. WTCE
• Participate in the 2019 WTCE on behalf of EVAAIR to be familiar with the airline caterers and
inflight meal trend
Staff
EVAAIR • Ticketing and Reservation • Sep 2013- Dec 2015
1. Reservation and Ticketing
• Assist TWN/USA based passenger amend/create reservation
• Ticket pricing and issuance
2. Frequent Flyer service
• Assist frequent flyer mileage accumulation
• Assist frequent flyer mileage redemption
SIDE HUSTLES
ETH Mining
• 2020 - Sep. 2022
Co-partner of a GPU ETH mining operation with a budget up to 1 million TWD.
In charge of budget planning and accounting.
EDUCATION
TamKang University
German Language • 2008 - 2012
Rheinische Friedrich-Wilhelms-Universität Bonn
Germanistik • 2010 - 2011
Exchange student in Bonn, Germany