remarkable 25% increase in user engagement. Implemented cutting-edge SEO best practices throughout development, leading to a substantial 20% surge in organic search traffic for client websites. Engineered and meticulously maintained custom themes to enhance website functionality, resulting in a notable 15% uptick in user interaction and bolstered customer retention. Led the development of a robust eCommerce platform on WordPress, resulting in an impressive 35% increase in online sales within the inaugural quarter. Delivered exemplary technical support and adept troubleshooting for clients, maintaining an outstanding 100% client satisfaction rate and solidifying numerous long-term partnerships.

Andres Galicia, MSc Parsons School of Design Strategic Product Design & Tech Lead | Driving UX, Creative Direction, & Front-End Excellence | 6+ Yrs in Market Expansion New York, NY [email protected] Portfolio Work Experience Lead Product Designer • FLON Digital Innovation Agency SeptemberPresent — New York, NY Spearheaded UX and UI design initiatives, resulting in a 15% uplift in user engagement and a 10% increase in customer retention. Drove digital product strategies, leading to a 20% growth in conversion rates and a 25% increase in client satisfaction scores. Transformed client objectives into intuitive products, increasing repeat business and

detailed information, including quotations and the samples that are ready to send all at once to our regular client before launching our new items. At the beginning of each month, we have some relevant items that the company may be interested in that will also be sent to our customers to maintain our relationship. 3. Customer retention between suppliers, traders and customers. I have to deal with customer complaints and respond immediately. That feedback could be useful to discuss and to propose further improvements. 4. Logistics management. I had to arrange the

and a boost in foot traffic. • Improved inventory management by closely monitoring stock levels, performing regular audits, and promptly communicating replenishment needs, resulting in a 25% decrease in out-of-stock incidents. • Assisted 100+ customers weekly by utilizing extensive product knowledge, leading to a 10% increase in customer satisfaction scores. Retail Sales Associate • Hard Rock Cafe Sharm El Sheikh OctoberDecember 2020 • Increased customer retention by 15% by effectively using CRM software to track and manage sales activities, leading to improved customer relationships. • Provided exceptional customer service to an average of 40 customers per day, resulting

Governance programs, emphasizing operational excellence. Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives. Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement. Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals. Executive Customer Success Manager • Citrix JulyDecember 2021 | Boston, MA Formulated and executed strategies to drive enterprise customers' successful outcomes

Dylan Liu Client Manager Experience in the logistics industry, related to Sales function, Customer retention, 3PL, Solution design from end to end. Familiar vertical with Tech/Vehicle/ Renew Energy/Consumer Electronics/Material. Expect to active company KPI with all related skills and fulfill company request. Company pain-point solving immediately. Team-worker and communication expert, willing business [email protected] Work Experience JunePresent Client Manager A.P. Moller Maersk Monthly/Quarterly/Yearly RFQ control 3PL Solution Design End to End delivery service Specialized equipment Flat-rack

. 2. Digital marketing: creating, analyzing, coordinating, and executing all digital marketing activities, starting from websites, content, social media, and digital advertising. 3. Branding: Creating and coordinating the branding of all outlets, starting from the packaging of logos, fonts, colors, philosophy, and grooming standards. 4. Customer Relation Management: creating a customer database for each outlet for follow-up and customer retention. 5. Customer Care: Create and coordinate customer service standards for all brands. 6. Marketing Analysis: make marketing analysis through sales, visitor traffic, and competitors to determine marketing steps and strategies