- Jobs
ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.- ResourcesSuccess StoriesBusiness ExcellenceAbout CakeResumeFeatured Reads
- Hire
- Download our App
CakeResume Talent Search
El plan de reclutamiento más ligero y eficaz
Busque currículums y tome la iniciativa de ponerse en contacto con los solicitantes de empleo para lograr una mayor eficacia en la contratación. La elección de cientos de empresas.
- Examinar todos los resultados de la búsqueda
- Acceso ilimitado para iniciar nuevas conversaciones
- currículos accesibles sólo para empresas de pago
- Ver dirección de correo electrónico y números de teléfono de los usuarios
Definition of Reputation Credits
李鳳君 Anna
Technical Project Manager | Solution Analyst | Smart Logistics | B2B & E-Commerce at Maersk Contract Logistics
Anna is a goal oriented proficient in Solution Design, System Management, Automation Solution, Business Analysis, Project Management and Cross-Departmental Communication.
With more five years of experience in the Software/Logistics industry, she's skilled in SA/PM and possesses over three years of project planning expertise.
(+886)961333263
Language
Chinese - Proficient
English - Upper Intermediate
Taiwanese - Proficient
Ability
#SolutionDesign
#SystemDesign
#ProblemSolving
#GoogleAnalytics
#ProjectManagement
#ProductManagement
#ProcessImprovement
Experience
Maersk Contract Logistics (Taiwan) Limited, Taiwan Branch
— Business Solution Analyst (IT PM)
Apr 2022 ~ Aug 2023
-Optimized system and operation workflows for diverse client categories (FMCG, FW, APP, ACC, etc.).
-Managed 40+ Change Requests using tools like Bartender, JReport, Tableau, and SQL.
-Delivered 8 projects included Online & Offline connection, EDI&API Integration, Automation Project, System Integration, Server migration and WMS improvements.
-Extract the current processes from the business users and customers.
-Analyze and evaluate solution design from the requirements, and design the TO-BE system process flow.
-Craft business flowchart through Figma, Visio and GetMind.
-Define project scope, prepare FBR and functional document.
-Collaborate with GIT to confirm the feasibility of requirements and track the development progress and complete system testing (Unit Testing, SIT and UAT).
-Complete the new employee handbook within one month.
-Managed and tracked projects using Asana and JIRA to ensure efficient progress and timely completion.
-Host and prepare material for cross-department training, like LogiReport Superuser Training.
Hard Core Technology Corp
— Project Owner/Senior Customer Success Specialist
Oct 2021 ~ Mar 2022
- Project Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z.
- Develop and design web functionalities, with go-live monitoring and on-going maintenance.
- The go-to person of both internal and external accounting affairs.
- Host webinars to clarify laws and regulations of different countries and discuss implementation of accounting features with Product Managers.
- Supervise the email reply quality and assist team member to solve tickets according to the CS procedures.
- Create internal cross-department SOP and optimize CS efficiency.
- Complete the project of accounting manuals.
- Improving the customer service process, guiding customers to use new functions which enhance the sales channel dramatically.
- Assisted with the product development and UI/UX design by collecting user feedback.
— Customer Success Specialist
Feb 2021 ~ Oct 2021
-Take responsibility for all the Generic & Enterprise customer support with a special focus on the accounting section via email, Wechat and Whatsapp. Familiar with product logic and solving common questions.
- Identifying customer needs, analyzing pain points and providing the best solution. Enhance and optimize customer processes.
- Build user manuals and host product training in English and Mandarin.
- Coordinated with interdepartmental personnel to effectively track tickets.
- Maintain knowledge of maritime transportation and accounting.
- Build multiple email templates which increases not only efficiency by 900% but also reduces errors and ensures consistency.
CMA CGM Group — Port Operations Officer
Feb 2019 ~ Feb 2021
- Cooperate the cargo delivery and handling process with terminals and suppliers.
- Integrate supplier status and coordinate with internal departments.
- Cost estimation and control.
- Conduct crisis handling.
- Build DG SOP and organize internal documents to optimize the process facilitate and efficiency.
- Arrange import and export cargo affairs and shipping schedule, correspondence with international agents.
- Handle payment business.
SHINEWAVE INTERNATIONAL INC. — Sales Trainee
Nov 2018 ~ Feb 2019
- Executive tasks at SA stage.
- Assist project cycle report.
- Assist to test with QA control during the development process.
- Assist to monitor planning and document signing at the stage of project execution.
Horizon Fixture Group Co., Ltd. — Product Manager
Jul 2018 ~ Sep 2018
- China, US and Europe business contact, responsible for quotation and product introduction, product management and other related matters.
- Cross- departmental coordination and delivery confirmation within the factory.
- Presentation to international clients during their visit.
- Follow up and complete more than 10 samples of project production processing.
- Build PM SOP to make the process run smoothly.
- Purchase various raw materials and negotiate prices.
- Receive international customers and assist to answer the question of products.
- Respond to customer complaints, and provide a better solution and service for the customer.
(Intern) SINBON Electronics Co., Ltd. — Sales Assistance Intern
Jul 2017 ~ Dec 2017
- Processing and organizing of shipping orders and orders.
- Confirm delivery date and arrange export/triangle trade HUB operation and follow up one- step production.
- Assist sales to handle sample/NRE Charge/transportation charges and other internal requests for payment.
- Assist sales to handle internal administrative operations related to sales business.
- Handle other business matters.
Student Organization
學生會副會長，Oct 2017 - Jun 2018
Advocate for students' rights and organize various activities, and specialize in publicity, public relations, and event planning.
實習暨就業輔導組總召，
Jul 2015 - Jun 2016
Lead the team to hold two large-scale employment recruitment activities and three corporate visits. About 2,000 participants/time.
敬拜讚美社(國際志工)副社長，
Jul 2015 - Jun 2016
Joined International Volunteer in my freshman year and served as the vice president of the club in sophomore year. I've served in Cambodia, Burma, and Hsinchu Cinsbu.
- Planning of volunteer services
- Creating teaching materials.
- Leading the team to accomplish the task
- Handling all payment and bill in club.
學生宿舍自治會，
Jul 2015 - Jun 2016
As a Residence Officer, you know how to keep everyone in a group (residents) safe and responsible.
李鳳君 Anna
Technical Project Manager | Solution Analyst | Smart Logistics | B2B & E-Commerce at Maersk Contract Logistics
Anna is a goal oriented proficient in Solution Design, System Management, Automation Solution, Business Analysis, Project Management and Cross-Departmental Communication.
With more five years of experience in the Software/Logistics industry, she's skilled in SA/PM and possesses over three years of project planning expertise.
(+886)961333263
Language
Chinese - Proficient
English - Upper Intermediate
Taiwanese - Proficient
Ability
#SolutionDesign
#SystemDesign
#ProblemSolving
#GoogleAnalytics
#ProjectManagement
#ProductManagement
#ProcessImprovement
Experience
Maersk Contract Logistics (Taiwan) Limited, Taiwan Branch
— Business Solution Analyst (IT PM)
Apr 2022 ~ Aug 2023
-Optimized system and operation workflows for diverse client categories (FMCG, FW, APP, ACC, etc.).
-Managed 40+ Change Requests using tools like Bartender, JReport, Tableau, and SQL.
-Delivered 8 projects included Online & Offline connection, EDI&API Integration, Automation Project, System Integration, Server migration and WMS improvements.
-Extract the current processes from the business users and customers.
-Analyze and evaluate solution design from the requirements, and design the TO-BE system process flow.
-Craft business flowchart through Figma, Visio and GetMind.
-Define project scope, prepare FBR and functional document.
-Collaborate with GIT to confirm the feasibility of requirements and track the development progress and complete system testing (Unit Testing, SIT and UAT).
-Complete the new employee handbook within one month.
-Managed and tracked projects using Asana and JIRA to ensure efficient progress and timely completion.
-Host and prepare material for cross-department training, like LogiReport Superuser Training.
Hard Core Technology Corp
— Project Owner/Senior Customer Success Specialist
Oct 2021 ~ Mar 2022
- Project Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z.
- Develop and design web functionalities, with go-live monitoring and on-going maintenance.
- The go-to person of both internal and external accounting affairs.
- Host webinars to clarify laws and regulations of different countries and discuss implementation of accounting features with Product Managers.
- Supervise the email reply quality and assist team member to solve tickets according to the CS procedures.
- Create internal cross-department SOP and optimize CS efficiency.
- Complete the project of accounting manuals.
- Improving the customer service process, guiding customers to use new functions which enhance the sales channel dramatically.
- Assisted with the product development and UI/UX design by collecting user feedback.
— Customer Success Specialist
Feb 2021 ~ Oct 2021
-Take responsibility for all the Generic & Enterprise customer support with a special focus on the accounting section via email, Wechat and Whatsapp. Familiar with product logic and solving common questions.
- Identifying customer needs, analyzing pain points and providing the best solution. Enhance and optimize customer processes.
- Build user manuals and host product training in English and Mandarin.
- Coordinated with interdepartmental personnel to effectively track tickets.
- Maintain knowledge of maritime transportation and accounting.
- Build multiple email templates which increases not only efficiency by 900% but also reduces errors and ensures consistency.
CMA CGM Group — Port Operations Officer
Feb 2019 ~ Feb 2021
- Cooperate the cargo delivery and handling process with terminals and suppliers.
- Integrate supplier status and coordinate with internal departments.
- Cost estimation and control.
- Conduct crisis handling.
- Build DG SOP and organize internal documents to optimize the process facilitate and efficiency.
- Arrange import and export cargo affairs and shipping schedule, correspondence with international agents.
- Handle payment business.
SHINEWAVE INTERNATIONAL INC. — Sales Trainee
Nov 2018 ~ Feb 2019
- Executive tasks at SA stage.
- Assist project cycle report.
- Assist to test with QA control during the development process.
- Assist to monitor planning and document signing at the stage of project execution.
Horizon Fixture Group Co., Ltd. — Product Manager
Jul 2018 ~ Sep 2018
- China, US and Europe business contact, responsible for quotation and product introduction, product management and other related matters.
- Cross- departmental coordination and delivery confirmation within the factory.
- Presentation to international clients during their visit.
- Follow up and complete more than 10 samples of project production processing.
- Build PM SOP to make the process run smoothly.
- Purchase various raw materials and negotiate prices.
- Receive international customers and assist to answer the question of products.
- Respond to customer complaints, and provide a better solution and service for the customer.
(Intern) SINBON Electronics Co., Ltd. — Sales Assistance Intern
Jul 2017 ~ Dec 2017
- Processing and organizing of shipping orders and orders.
- Confirm delivery date and arrange export/triangle trade HUB operation and follow up one- step production.
- Assist sales to handle sample/NRE Charge/transportation charges and other internal requests for payment.
- Assist sales to handle internal administrative operations related to sales business.
- Handle other business matters.
Student Organization
學生會副會長，Oct 2017 - Jun 2018
Advocate for students' rights and organize various activities, and specialize in publicity, public relations, and event planning.
實習暨就業輔導組總召，
Jul 2015 - Jun 2016
Lead the team to hold two large-scale employment recruitment activities and three corporate visits. About 2,000 participants/time.
敬拜讚美社(國際志工)副社長，
Jul 2015 - Jun 2016
Joined International Volunteer in my freshman year and served as the vice president of the club in sophomore year. I've served in Cambodia, Burma, and Hsinchu Cinsbu.
- Planning of volunteer services
- Creating teaching materials.
- Leading the team to accomplish the task
- Handling all payment and bill in club.
學生宿舍自治會，
Jul 2015 - Jun 2016
As a Residence Officer, you know how to keep everyone in a group (residents) safe and responsible.