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Definition of Reputation Credits
李鳳君 Anna
Technical Project Manager | Solution Analyst | Smart Logistics | B2B & E-Commerce at Maersk Contract Logistics
Anna is a goal oriented proficient in Solution Design, System Management, Automation Solution, Business Analysis, Project Management and Cross-Departmental Communication.
With more five years of experience in the Software/Logistics industry, she's skilled in SA/PM and possesses over three years of project planning expertise.
(+886)961333263
Language
Chinese - Proficient
English - Upper Intermediate
Taiwanese - Proficient
Ability
#SolutionDesign
#SystemDesign
#ProblemSolving
#GoogleAnalytics
#ProjectManagement
#ProductManagement
#ProcessImprovement
Experience
Maersk Contract Logistics (Taiwan) Limited, Taiwan Branch
— Business Solution Analyst (IT PM)
Apr 2022 ~ Aug 2023
-Optimized system and operation workflows for diverse client categories (FMCG, FW, APP, ACC, etc.).
-Managed 40+ Change Requests using tools like Bartender, JReport, Tableau, and SQL.
-Delivered 8 projects included Online & Offline connection, EDI&API Integration, Automation Project, System Integration, Server migration and WMS improvements.
-Extract the current processes from the business users and customers.
-Analyze and evaluate solution design from the requirements, and design the TO-BE system process flow.
-Craft business flowchart through Figma, Visio and GetMind.
-Define project scope, prepare FBR and functional document.
-Collaborate with GIT to confirm the feasibility of requirements and track the development progress and complete system testing (Unit Testing, SIT and UAT).
-Complete the new employee handbook within one month.
-Managed and tracked projects using Asana and JIRA to ensure efficient progress and timely completion.
-Host and prepare material for cross-department training, like LogiReport Superuser Training.
Hard Core Technology Corp
— Project Owner/Senior Customer Success Specialist
Oct 2021 ~ Mar 2022
- Project Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z.
- Develop and design web functionalities, with go-live monitoring and on-going maintenance.
- The go-to person of both internal and external accounting affairs.
- Host webinars to clarify laws and regulations of different countries and discuss implementation of accounting features with Product Managers.
- Supervise the email reply quality and assist team member to solve tickets according to the CS procedures.
- Create internal cross-department SOP and optimize CS efficiency.
- Complete the project of accounting manuals.
- Improving the customer service process, guiding customers to use new functions which enhance the sales channel dramatically.
- Assisted with the product development and UI/UX design by collecting user feedback.
— Customer Success Specialist
Feb 2021 ~ Oct 2021
-Take responsibility for all the Generic & Enterprise customer support with a special focus on the accounting section via email, Wechat and Whatsapp. Familiar with product logic and solving common questions.
- Identifying customer needs, analyzing pain points and providing the best solution. Enhance and optimize customer processes.
- Build user manuals and host product training in English and Mandarin.
- Coordinated with interdepartmental personnel to effectively track tickets.
- Maintain knowledge of maritime transportation and accounting.
- Build multiple email templates which increases not only efficiency by 900% but also reduces errors and ensures consistency.
CMA CGM Group — Port Operations Officer
Feb 2019 ~ Feb 2021
- Cooperate the cargo delivery and handling process with terminals and suppliers.
- Integrate supplier status and coordinate with internal departments.
- Cost estimation and control.
- Conduct crisis handling.
- Build DG SOP and organize internal documents to optimize the process facilitate and efficiency.
- Arrange import and export cargo affairs and shipping schedule, correspondence with international agents.
- Handle payment business.
SHINEWAVE INTERNATIONAL INC. — Sales Trainee
Nov 2018 ~ Feb 2019
- Executive tasks at SA stage.
- Assist project cycle report.
- Assist to test with QA control during the development process.
- Assist to monitor planning and document signing at the stage of project execution.
Horizon Fixture Group Co., Ltd. — Product Manager
Jul 2018 ~ Sep 2018
- China, US and Europe business contact, responsible for quotation and product introduction, product management and other related matters.
- Cross- departmental coordination and delivery confirmation within the factory.
- Presentation to international clients during their visit.
- Follow up and complete more than 10 samples of project production processing.
- Build PM SOP to make the process run smoothly.
- Purchase various raw materials and negotiate prices.
- Receive international customers and assist to answer the question of products.
- Respond to customer complaints, and provide a better solution and service for the customer.
(Intern) SINBON Electronics Co., Ltd. — Sales Assistance Intern
Jul 2017 ~ Dec 2017
- Processing and organizing of shipping orders and orders.
- Confirm delivery date and arrange export/triangle trade HUB operation and follow up one- step production.
- Assist sales to handle sample/NRE Charge/transportation charges and other internal requests for payment.
- Assist sales to handle internal administrative operations related to sales business.
- Handle other business matters.
Student Organization
學生會副會長，Oct 2017 - Jun 2018
Advocate for students' rights and organize various activities, and specialize in publicity, public relations, and event planning.
實習暨就業輔導組總召，
Jul 2015 - Jun 2016
Lead the team to hold two large-scale employment recruitment activities and three corporate visits. About 2,000 participants/time.
敬拜讚美社(國際志工)副社長，
Jul 2015 - Jun 2016
Joined International Volunteer in my freshman year and served as the vice president of the club in sophomore year. I've served in Cambodia, Burma, and Hsinchu Cinsbu.
- Planning of volunteer services
- Creating teaching materials.
- Leading the team to accomplish the task
- Handling all payment and bill in club.
學生宿舍自治會，
Jul 2015 - Jun 2016
As a Residence Officer, you know how to keep everyone in a group (residents) safe and responsible.
李鳳君 Anna
Technical Project Manager | Solution Analyst | Smart Logistics | B2B & E-Commerce at Maersk Contract Logistics
Anna is a goal oriented proficient in Solution Design, System Management, Automation Solution, Business Analysis, Project Management and Cross-Departmental Communication.
With more five years of experience in the Software/Logistics industry, she's skilled in SA/PM and possesses over three years of project planning expertise.
(+886)961333263
Language
Chinese - Proficient
English - Upper Intermediate
Taiwanese - Proficient
Ability
#SolutionDesign
#SystemDesign
#ProblemSolving
#GoogleAnalytics
#ProjectManagement
#ProductManagement
#ProcessImprovement
Experience
Maersk Contract Logistics (Taiwan) Limited, Taiwan Branch
— Business Solution Analyst (IT PM)
Apr 2022 ~ Aug 2023
-Optimized system and operation workflows for diverse client categories (FMCG, FW, APP, ACC, etc.).
-Managed 40+ Change Requests using tools like Bartender, JReport, Tableau, and SQL.
-Delivered 8 projects included Online & Offline connection, EDI&API Integration, Automation Project, System Integration, Server migration and WMS improvements.
-Extract the current processes from the business users and customers.
-Analyze and evaluate solution design from the requirements, and design the TO-BE system process flow.
-Craft business flowchart through Figma, Visio and GetMind.
-Define project scope, prepare FBR and functional document.
-Collaborate with GIT to confirm the feasibility of requirements and track the development progress and complete system testing (Unit Testing, SIT and UAT).
-Complete the new employee handbook within one month.
-Managed and tracked projects using Asana and JIRA to ensure efficient progress and timely completion.
-Host and prepare material for cross-department training, like LogiReport Superuser Training.
Hard Core Technology Corp
— Project Owner/Senior Customer Success Specialist
Oct 2021 ~ Mar 2022
- Project Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z.
- Develop and design web functionalities, with go-live monitoring and on-going maintenance.
- The go-to person of both internal and external accounting affairs.
- Host webinars to clarify laws and regulations of different countries and discuss implementation of accounting features with Product Managers.
- Supervise the email reply quality and assist team member to solve tickets according to the CS procedures.
- Create internal cross-department SOP and optimize CS efficiency.
- Complete the project of accounting manuals.
- Improving the customer service process, guiding customers to use new functions which enhance the sales channel dramatically.
- Assisted with the product development and UI/UX design by collecting user feedback.
— Customer Success Specialist
Feb 2021 ~ Oct 2021
-Take responsibility for all the Generic & Enterprise customer support with a special focus on the accounting section via email, Wechat and Whatsapp. Familiar with product logic and solving common questions.
- Identifying customer needs, analyzing pain points and providing the best solution. Enhance and optimize customer processes.
- Build user manuals and host product training in English and Mandarin.
- Coordinated with interdepartmental personnel to effectively track tickets.
- Maintain knowledge of maritime transportation and accounting.
- Build multiple email templates which increases not only efficiency by 900% but also reduces errors and ensures consistency.
CMA CGM Group — Port Operations Officer
Feb 2019 ~ Feb 2021
- Cooperate the cargo delivery and handling process with terminals and suppliers.
- Integrate supplier status and coordinate with internal departments.
- Cost estimation and control.
- Conduct crisis handling.
- Build DG SOP and organize internal documents to optimize the process facilitate and efficiency.
- Arrange import and export cargo affairs and shipping schedule, correspondence with international agents.
- Handle payment business.
SHINEWAVE INTERNATIONAL INC. — Sales Trainee
Nov 2018 ~ Feb 2019
- Executive tasks at SA stage.
- Assist project cycle report.
- Assist to test with QA control during the development process.
- Assist to monitor planning and document signing at the stage of project execution.
Horizon Fixture Group Co., Ltd. — Product Manager
Jul 2018 ~ Sep 2018
- China, US and Europe business contact, responsible for quotation and product introduction, product management and other related matters.
- Cross- departmental coordination and delivery confirmation within the factory.
- Presentation to international clients during their visit.
- Follow up and complete more than 10 samples of project production processing.
- Build PM SOP to make the process run smoothly.
- Purchase various raw materials and negotiate prices.
- Receive international customers and assist to answer the question of products.
- Respond to customer complaints, and provide a better solution and service for the customer.
(Intern) SINBON Electronics Co., Ltd. — Sales Assistance Intern
Jul 2017 ~ Dec 2017
- Processing and organizing of shipping orders and orders.
- Confirm delivery date and arrange export/triangle trade HUB operation and follow up one- step production.
- Assist sales to handle sample/NRE Charge/transportation charges and other internal requests for payment.
- Assist sales to handle internal administrative operations related to sales business.
- Handle other business matters.
Student Organization
學生會副會長，Oct 2017 - Jun 2018
Advocate for students' rights and organize various activities, and specialize in publicity, public relations, and event planning.
實習暨就業輔導組總召，
Jul 2015 - Jun 2016
Lead the team to hold two large-scale employment recruitment activities and three corporate visits. About 2,000 participants/time.
敬拜讚美社(國際志工)副社長，
Jul 2015 - Jun 2016
Joined International Volunteer in my freshman year and served as the vice president of the club in sophomore year. I've served in Cambodia, Burma, and Hsinchu Cinsbu.
- Planning of volunteer services
- Creating teaching materials.
- Leading the team to accomplish the task
- Handling all payment and bill in club.
學生宿舍自治會，
Jul 2015 - Jun 2016
As a Residence Officer, you know how to keep everyone in a group (residents) safe and responsible.