Quality Service Deputy Manager  •  欣興電子股份有限公司

Responsible for managing PCB issue for Apple Macbook/ iPad/ Tcon/ Accessiores project

• Serve as the primary contact window for customers regarding PCB assembly processes and quality assurance.
• In the event of quality issues arising from the contract manufacturer (CM), prepare FACA/CAR or 8D reports and engage in conf. call meeting/face-to-face discussions to resolve the issues.
• Tracked pending tasks and follow-up items related to customer visits and audit arrangements.
• Coordinated customer visits and arranged audit schedules, ensuring all necessary arrangements were in place.
• Managed and supervise the Field Application Engineering (FAE) team stationed at the contract manufacturer's site.
• Provided guidance and training to new employees to ensure a smooth onboarding process.

十二月 2023 - Present

Quality Service Deputy Project Manager  •  欣興電子股份有限公司

十一月 2022 - 十二月 2023

Quality Service Senior/ Advanced Engineer •  欣興電子

• Handled customer complaints promptly and effectively, ensuring customer satisfaction and retention.
• Managed product returns and conducted thorough analysis of abnormalities to identify root causes.
• Implemented corrective actions and followed up on internal improvement strategies to address customer complaints and abnormalities.
• Responded to customer reports in a timely manner, addressing concerns and providing necessary information.
• Provided guidance and training to new employees to ensure a smooth onboarding process.
• Effectively oversee the transition of iPad/Macbook NPI projects into market products, ensuring quality standards are maintained from inception to end-of-life (EOL).

一月 2018 - 十月 2022

Deputy Sales Manager  •  Cintrade

• Developed potential clients and expanded market reach within the biopharmaceutical, biotech R&D, small molecule pharmaceutical, and medical device industries.
• Achieved revenue targets through effective sales strategies and client relationship management.
• Conducted domestic sales coordination, including client meetings, order processing, and product pricing negotiations.
• Presented product demonstrations to clients, highlighting product features and usage instructions to ensure customer understanding.

三月 2017 - 十二月 2017

Project Manager  •  Real Green Material Technology Corp.

• Planned and coordinated the development of water purification products, overseeing assembly and production processes.
• Managed production operations, ensuring adherence to quality standards and timelines.
• Established and maintained effective communication channels with customers to address inquiries and concerns.
• Oversaw the production of product packaging, ensuring compliance with branding and quality standards.
• Collaborated with cross-functional teams to plan and optimize product manufacturing processes.

七月 2015 - 二月 2017

sales  •  Bioman scientific Co., Ltd.

• Developed potential clients and expanded market reach within academic research units, exceeding company-set annual targets by 110% in 2014.
• Conducted regular visits to clients to establish and maintain stable customer relationships, resulting in a 20% growth in the client base.
• Managed accounts receivable processes and facilitated business growth by effectively promoting company initiatives, events, and products.

四月 2013 - 六月 2015