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Definition of Reputation Credits
Kevin Arnold
Experienced store manager with a strong track record of continuous improvement of overall store operations and successfully driving company objectives in the following areas:
Profit and loss control
Sales performance
Customer satisfaction
Staff development and training
Strategic planning
Exceptional organizational abilities together with a positive attitude and a desire to go above and beyond ensure success in a fast paced retail environment.
Work Experience
Marketing Manager • Trinity Trader's
August 2020 - Present
Maintain a certain level of inventory.
Supply in small quantity to rural or urban distributors Payment
collection/Recovery Company's expenditure settlement.
Helps Company to reach smaller town or village for further distribution.
Clinic Operations Manager • Kosmoderma skin and hair clinics pvt ltd
September 2019 - March 2020
Grew revenue from 48, 00, 000 to 75, 00, 000 creating a history in just a couple of months with involvement of team.
Interviewed, hired and trained associates starting with 30% labor efficiency and developed into an efficiency level of 95%.
Ensured sales, operations and customer'service objectives.
Served as primary resource person to resolve customer problems.
Increased customer base by using marketing platforms to reach a specific audience.
Developed customer relationship system to communicate new product offerings.
Researched market trends and new products through trade shows and attending other marketing platforms.
Evaluated new and existing products and services to measure performance.
Store Operations Manager • VanHeusen - Aditya Birla Fashion and Retail Ltd
December 2016 - August 2019
Lead, motivate, and retain a team of high performing employees.
Communicate performance goals to employees and provide coaching to behaviors that help achieve those goals.
Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees.
Drive financial responsibility and expense management for the store.
My primary responsibility was to increase store sales in view of the challenge traditional retail faced with the growing online retail market.
Trained and oriented new store personnel on policies and procedures.
Assisted customer's on the floor if required; provided consultation on types of purchase and accommodated discount privileges as a live demo for staff training.
Increased store sales by 61% growth from 2016 to 2018 with various sources coming from online and offline channels.
Conducts regular audits on inventory records, store front design, cleanliness and safety standards.
Employee attrition rate has decreased by 14%.
Store Operations Manager • French Connection, BMI
August 2013 - November 2016
Analyzed and interpreted retail store trends to facilitate planning.
Conducted performance reviews and provided or organized training and development for staff.
Ensured standards for quality, customer'service and health and safety are met.
Managed and motivated the store team to increase sales and ensure efficiency.
Managed store inventory levels and makes key decisions about inventory control.
Responded to customer internal and external complaints, requests and comments.
Used data to record sales figures and for data analysis and forward planning.
Territory Sales Incharge • HOUSE OF D & J
July 2010 - July 2011
Achieving business/sales target through retail, distributor and dealer network.
Developing retail channels & dealers and distributors network.
To have better coordination and provide excellent service to the dealers.
To provide data of rivals fast selling goods with collection and price.
Regularly visit the retailers with product for awareness of new arrivals.
To maintain data of quarter wise and season wise moving products.
To motivate dealers for the benefit of advance planning and coordinate with them for the same.
Promotion of new qualities by giving brief knowledge of its specialties among wholesalers &retailers.
To follow up with collection.
To give feedback about competitors activities with respect to promotions, schemes, sales & marketing strategies.
To motivate wholesalers for sales promotional activities like Apparel display, mini conferences.
Track customer's/dealers/agent's information, send reports and forecast future trend in their needs/behavior.
Education
2011 - 2013
KLS Institute of Management Education and Research
Marketing
2008 - 2010
CMC Academy TATA
Diploma in Information Technology
2007 - 2010
Karnataka University
Administration and Marketing
2003 - 2004
St' Marys High School
High School
Skills
- Leadership + Management
- Planning and Coordination
- Customer Focus
- Grasp New Concepts Quickly
- Multitasking Skills
- Business Management
- Commercial Awareness
- Team Management
- Team Motivation
- Innovative Thinker
- Budgeting
- marketing
- Retail Management
- Client Relationship Management
- Sales & Marketing
- Verbal and Written Communication Skills
- Organized
- Adaptability
- Visual Merchandising
Languages
- English — Fluent
- Hindi — Fluent
- Marathi — Intermediate
- Kannada — Intermediate
Kevin Arnold
Experienced store manager with a strong track record of continuous improvement of overall store operations and successfully driving company objectives in the following areas:
Profit and loss control
Sales performance
Customer satisfaction
Staff development and training
Strategic planning
Exceptional organizational abilities together with a positive attitude and a desire to go above and beyond ensure success in a fast paced retail environment.
Work Experience
Marketing Manager • Trinity Trader's
August 2020 - Present
Maintain a certain level of inventory.
Supply in small quantity to rural or urban distributors Payment
collection/Recovery Company's expenditure settlement.
Helps Company to reach smaller town or village for further distribution.
Clinic Operations Manager • Kosmoderma skin and hair clinics pvt ltd
September 2019 - March 2020
Grew revenue from 48, 00, 000 to 75, 00, 000 creating a history in just a couple of months with involvement of team.
Interviewed, hired and trained associates starting with 30% labor efficiency and developed into an efficiency level of 95%.
Ensured sales, operations and customer'service objectives.
Served as primary resource person to resolve customer problems.
Increased customer base by using marketing platforms to reach a specific audience.
Developed customer relationship system to communicate new product offerings.
Researched market trends and new products through trade shows and attending other marketing platforms.
Evaluated new and existing products and services to measure performance.
Store Operations Manager • VanHeusen - Aditya Birla Fashion and Retail Ltd
December 2016 - August 2019
Lead, motivate, and retain a team of high performing employees.
Communicate performance goals to employees and provide coaching to behaviors that help achieve those goals.
Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees.
Drive financial responsibility and expense management for the store.
My primary responsibility was to increase store sales in view of the challenge traditional retail faced with the growing online retail market.
Trained and oriented new store personnel on policies and procedures.
Assisted customer's on the floor if required; provided consultation on types of purchase and accommodated discount privileges as a live demo for staff training.
Increased store sales by 61% growth from 2016 to 2018 with various sources coming from online and offline channels.
Conducts regular audits on inventory records, store front design, cleanliness and safety standards.
Employee attrition rate has decreased by 14%.
Store Operations Manager • French Connection, BMI
August 2013 - November 2016
Analyzed and interpreted retail store trends to facilitate planning.
Conducted performance reviews and provided or organized training and development for staff.
Ensured standards for quality, customer'service and health and safety are met.
Managed and motivated the store team to increase sales and ensure efficiency.
Managed store inventory levels and makes key decisions about inventory control.
Responded to customer internal and external complaints, requests and comments.
Used data to record sales figures and for data analysis and forward planning.
Territory Sales Incharge • HOUSE OF D & J
July 2010 - July 2011
Achieving business/sales target through retail, distributor and dealer network.
Developing retail channels & dealers and distributors network.
To have better coordination and provide excellent service to the dealers.
To provide data of rivals fast selling goods with collection and price.
Regularly visit the retailers with product for awareness of new arrivals.
To maintain data of quarter wise and season wise moving products.
To motivate dealers for the benefit of advance planning and coordinate with them for the same.
Promotion of new qualities by giving brief knowledge of its specialties among wholesalers &retailers.
To follow up with collection.
To give feedback about competitors activities with respect to promotions, schemes, sales & marketing strategies.
To motivate wholesalers for sales promotional activities like Apparel display, mini conferences.
Track customer's/dealers/agent's information, send reports and forecast future trend in their needs/behavior.
Education
2011 - 2013
KLS Institute of Management Education and Research
Marketing
2008 - 2010
CMC Academy TATA
Diploma in Information Technology
2007 - 2010
Karnataka University
Administration and Marketing
2003 - 2004
St' Marys High School
High School
Skills
- Leadership + Management
- Planning and Coordination
- Customer Focus
- Grasp New Concepts Quickly
- Multitasking Skills
- Business Management
- Commercial Awareness
- Team Management
- Team Motivation
- Innovative Thinker
- Budgeting
- marketing
- Retail Management
- Client Relationship Management
- Sales & Marketing
- Verbal and Written Communication Skills
- Organized
- Adaptability
- Visual Merchandising
Languages
- English — Fluent
- Hindi — Fluent
- Marathi — Intermediate
- Kannada — Intermediate