customer issues Customer Service Associate • Metro Market MayApril 2020 ● Improved Customer Experience ● Built Customer Loyalty ● Resolved Customer Issues ● Provided excellent customer service and support to customers visiting the store ● Maintained a clean and organized work environment Neighborhood Ambassador • Journey House AugustDecember 2015 ● Provided exterior clean-up services to area businesses and homes ● Distributed notices about public meetings and neighborhood events ● Interacted with homeowners to provide information about Milwaukee programs and initiatives ● Attended professional development classes to improve computer and administrative skills Warehouse Worker • Feeding America OctoberDecember 2014 ● Loaded food items
Destiney Spires Customer [email protected] Orangeburg, SC 29115, USA Work Experience Housekeeper • Patty's HouseKeeping & More JanuaryAugust 2021 *Keep facilities and common areas clean and maintained. *Vacuum, sweep, and mop floors. *Clean and stock restrooms. *Clean up spills with appropriate equipment. *Notify managers of necessary repairs. *Collect and dispose of trash. *Assist guests when necessary. *Keep linen room stocked. Cashier • Henry's Travel Plaza JuneJanuary 2021 *Process sales transactions *Calculate the cost of products or services *Accept payments *Calculate and return change when required by the payment method *Maintain
Consolidated potential client lists, inbound information, and took meeting minutes to assist in lead generation campaigns.
CRM Data Integration: In-depth clean-up of old records to facilitate reporting and metric tracking, including 700+ current/churn customer status updates.
Cross-reference, initial qualification, and data pre-processing of purchased leads and campaign attendee lists.
Conducted market research to filter the target audience, and collaborated with team members to build up a lead pool of 1000+ companies.
Made 250+ cold calls to potential leads and achieved a conversion rate of10% closed won.
Assisted sales managers with scheduling meetings, taking meeting minutes, and drawing up contracts for 10+ corporate clients.
Delivered sales pitches and successfully closed deals with 5+ companies and 10+ restaurants.
Established the standard workflow of the Corporate Order Service from 0 to 1 with the managers.
Managed 15+ corporate accounts, which accounted for 50% of the project's GMV in Q1, with tailored proposals, customer support, and coordination between companies and restaurants.
Collaborated with the team to develop a chatbot, which allowed users to search for the ticket price and the current timetable of Taiwan High Speed Rail.
Improved the reply accuracy of the chatbot by 30% through gradual revision of the sentence structure based on user experience and personal linguistic knowledge.
Extracurricular Experience
NCCU Pop Dance Club Coordinator of the In-club Activity
Recruited and coordinated the crew to organize an 80+ person activity.
Increased the number of participants by 15% through redesigning the concept and rules of the event.
Consolidated potential client lists, inbound information, and took meeting minutes to assist in lead generation campaigns.
CRM Data Integration: In-depth clean-up of old records to facilitate reporting and metric tracking, including 700+ current/churn customer status updates.
Cross-reference, initial qualification, and data pre-processing of purchased leads and campaign attendee lists.
Conducted market research to filter the target audience, and collaborated with team members to build up a lead pool of 1000+ companies.
Made 250+ cold calls to potential leads and achieved a conversion rate of10% closed won.
Assisted sales managers with scheduling meetings, taking meeting minutes, and drawing up contracts for 10+ corporate clients.
Delivered sales pitches and successfully closed deals with 5+ companies and 10+ restaurants.
Established the standard workflow of the Corporate Order Service from 0 to 1 with the managers.
Managed 15+ corporate accounts, which accounted for 50% of the project's GMV in Q1, with tailored proposals, customer support, and coordination between companies and restaurants.
Collaborated with the team to develop a chatbot, which allowed users to search for the ticket price and the current timetable of Taiwan High Speed Rail.
Improved the reply accuracy of the chatbot by 30% through gradual revision of the sentence structure based on user experience and personal linguistic knowledge.
Extracurricular Experience
NCCU Pop Dance Club Coordinator of the In-club Activity
Recruited and coordinated the crew to organize an 80+ person activity.
Increased the number of participants by 15% through redesigning the concept and rules of the event.