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Definition of Reputation Credits
Khalid Hasan Talukder
Phone: +8801710281427 [email protected] ://www.linkedin.com/in/khalid-hasan-talukder-248395117/ c Bringing together operational expertise with software development skills, I collaborate across functions to create and deploy customer-centric solutions, catalyzing substantial business enhancements. Accomplished and results-driven professional, I possess a solid track record in call center technology, operations, people management, and customer data analysis. Demonstrated success in deploying strategic initiatives to elevate operational efficiency, boost customer satisfaction,sales and optimize overall performance
Bangladesh
Work Experience
Deputy Manager • METLIFE
Analyzing Data to strengthened merchandising and promotional
strategies to drive customer engagement and boost sales.
• Provide technical support for various call center software and
hardware (IVRs, ACDs, CRMs, analytics).
• Deliver daily operational excellence in the call center by
managing key factors like workflow, scheduling, forecasting,
and performance metrics.
• Foster teamwork, coach talent, and evaluate performance for
optimal results.
• Analyze call data to identify trends, improve service, and
inform company strategy.
• Present reports about gathered data to senior management.
• Salesforce management.
• MetLife Agent portal/SMS/customer portal data management.
• Managed and led a dy
October 2017 - Present
Software Engineer • MYOLBD
Seamlessly integrated third-party tools and components into
applications, while developing CRM.
• Collaborated with customers to conduct needs analysis and ascertain
vendor costs.
• Conducted in-depth data analysis for call center operations, delivering
valuable insights to management and actively contributing to the
formulation of strategic decisions.
• Designed and managed databases.
• Managed, modified, and updated call center software, actively
contributing to the implementation of new features.
• Effectively bridged the gap between vision and action by transforming
customer requirements into meticulously crafted project plans,
ensuring the success of the projects.
February 2016 - September 2017
Education
2016 - 2017
Daffodil International University Dhanmondi,Dhaka,Bangladesh
Management Information System
2012 - 2015
Patuakhali Science and Technology University, Barisal, Bangladesh.
computer science & Engineering (CSE)
Skills
- Microsoft Office
- Communication Skills
- Management Team
- IT Operations
- call center management
Languages
- English — Professional
- Bengali — Native or Bilingual
Khalid Hasan Talukder
Phone: +8801710281427 [email protected] ://www.linkedin.com/in/khalid-hasan-talukder-248395117/ c Bringing together operational expertise with software development skills, I collaborate across functions to create and deploy customer-centric solutions, catalyzing substantial business enhancements. Accomplished and results-driven professional, I possess a solid track record in call center technology, operations, people management, and customer data analysis. Demonstrated success in deploying strategic initiatives to elevate operational efficiency, boost customer satisfaction,sales and optimize overall performance
Bangladesh
Work Experience
Deputy Manager • METLIFE
Analyzing Data to strengthened merchandising and promotional
strategies to drive customer engagement and boost sales.
• Provide technical support for various call center software and
hardware (IVRs, ACDs, CRMs, analytics).
• Deliver daily operational excellence in the call center by
managing key factors like workflow, scheduling, forecasting,
and performance metrics.
• Foster teamwork, coach talent, and evaluate performance for
optimal results.
• Analyze call data to identify trends, improve service, and
inform company strategy.
• Present reports about gathered data to senior management.
• Salesforce management.
• MetLife Agent portal/SMS/customer portal data management.
• Managed and led a dy
October 2017 - Present
Software Engineer • MYOLBD
Seamlessly integrated third-party tools and components into
applications, while developing CRM.
• Collaborated with customers to conduct needs analysis and ascertain
vendor costs.
• Conducted in-depth data analysis for call center operations, delivering
valuable insights to management and actively contributing to the
formulation of strategic decisions.
• Designed and managed databases.
• Managed, modified, and updated call center software, actively
contributing to the implementation of new features.
• Effectively bridged the gap between vision and action by transforming
customer requirements into meticulously crafted project plans,
ensuring the success of the projects.
February 2016 - September 2017
Education
2016 - 2017
Daffodil International University Dhanmondi,Dhaka,Bangladesh
Management Information System
2012 - 2015
Patuakhali Science and Technology University, Barisal, Bangladesh.
computer science & Engineering (CSE)
Skills
- Microsoft Office
- Communication Skills
- Management Team
- IT Operations
- call center management
Languages
- English — Professional
- Bengali — Native or Bilingual