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Definition of Reputation Credits
林兆璿
Lianna Isidro Lin
Graduated from Spanish Department of Tam Kang University. Have been working in hospitality for more than five years, with excellent communication and organization skills. Passionate about learning and growing in a company with young and energetic working environment. I’m looking forward to be in a new field.
Taipei City, Taiwan 0912-014-295 [email protected].tw
Work Experience
Jun. 2019 - Dec. 2020
Front Desk Supervisor Humble House Taipei
Projects:
Return guest program, TSA up-selling bonus program.
Customer relationship management:
VIP services, major customer complaint handling, long-stay guest services.
Sales:
Room up-selling, room upgrades, promotion vouchers.
Front desk affairs:
Check in/check out, operating reports.
Apr. 2018 - May. 2019
Secretary to General Manager General Feedmill Corporation
Administrative affairs:
Meeting/business trip arrangements, cross-functional communication.
Customer relationship management:
Product orders, customer complaints, VIP services.
Cost control:
Raw materials purchasing/bargaining, import/export follow-up,
Others:
Banking affairs, basic accounting, import/export application, commodity stocks.
Sep. 2017 - Mar. 2018
Front Desk Supervisor Caesar Park Hotel Banqiao
Internal education & training courses:
Operation SOPs, services handling training.
Customer relationship management:
VIP services, basic customer complaint handling.
Sales:
Room up-selling, room upgrades.
Front desk affairs:
Check in/check out, operating reports.
Jul. 2016 - Sep. 2017
Front Desk Supervisor Aloft Taipei Zhongshan
Starwood:
Membership policy maintenance, Starwood points accumulation.
Customer relationship management:
VIP services, basic customer complaint handling.
Sales:
Room up-selling, room upgrades.
Concierge services:
Operation calls, tickets, tours arrangements.
Front desk affairs:
Check in/check out, operating reports.
Nov. 2013 - Mar. 2016
Front Desk Assistant Team Leader Howard Plaza Hotel Taipei
Customer relationship management:
VIP services, basic customer complaint handling.
Sales:
Room up-selling, promotion vouchers.
Front desk affairs:
Check in/check out, operating reports.
Education
2009 - 2013
Tam Kang University
Spanish Department
林兆璿
Lianna Isidro Lin
Graduated from Spanish Department of Tam Kang University. Have been working in hospitality for more than five years, with excellent communication and organization skills. Passionate about learning and growing in a company with young and energetic working environment. I’m looking forward to be in a new field.
Taipei City, Taiwan 0912-014-295 [email protected].tw
Work Experience
Jun. 2019 - Dec. 2020
Front Desk Supervisor Humble House Taipei
Projects:
Return guest program, TSA up-selling bonus program.
Customer relationship management:
VIP services, major customer complaint handling, long-stay guest services.
Sales:
Room up-selling, room upgrades, promotion vouchers.
Front desk affairs:
Check in/check out, operating reports.
Apr. 2018 - May. 2019
Secretary to General Manager General Feedmill Corporation
Administrative affairs:
Meeting/business trip arrangements, cross-functional communication.
Customer relationship management:
Product orders, customer complaints, VIP services.
Cost control:
Raw materials purchasing/bargaining, import/export follow-up,
Others:
Banking affairs, basic accounting, import/export application, commodity stocks.
Sep. 2017 - Mar. 2018
Front Desk Supervisor Caesar Park Hotel Banqiao
Internal education & training courses:
Operation SOPs, services handling training.
Customer relationship management:
VIP services, basic customer complaint handling.
Sales:
Room up-selling, room upgrades.
Front desk affairs:
Check in/check out, operating reports.
Jul. 2016 - Sep. 2017
Front Desk Supervisor Aloft Taipei Zhongshan
Starwood:
Membership policy maintenance, Starwood points accumulation.
Customer relationship management:
VIP services, basic customer complaint handling.
Sales:
Room up-selling, room upgrades.
Concierge services:
Operation calls, tickets, tours arrangements.
Front desk affairs:
Check in/check out, operating reports.
Nov. 2013 - Mar. 2016
Front Desk Assistant Team Leader Howard Plaza Hotel Taipei
Customer relationship management:
VIP services, basic customer complaint handling.
Sales:
Room up-selling, promotion vouchers.
Front desk affairs:
Check in/check out, operating reports.
Education
2009 - 2013