TechOps Engineer  •  Qoala

November 2021 - Present

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, QA) and follow up the process to keep the update from them.
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues and their resolution are properly logged and documented.
• Prioritize and manage several open issues at one time.
• Prepare accurate and timely reports.
• Serve as the first point of contact from our customers service team who seeking
  technical assistance.
• Determine the best solution based on the issue and details provided by customers.
• Follow-up and update customer status and information.
• Troubleshoot, diagnose, and resolve technical software issues.
• Suggest improvements on procedures.

Project Has Been Handled :

• Qoala App
• Qoala Partnership
• Qoala Plus

TechOps Engineer  •  Sayurbox

April 2021 - November 2021

• Act quickly to analyze the available data and find the root cause of the problem.
• Develop a solution themselves or pass the problem on to other engineering team members, all the while     providing users with progress updates.
• Participate in all stages of the product development process, including designing, building, and testing.
• Create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
• Interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
• Prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
• Can readily suggest overall product improvements, such as features that customers want.
• Proactively evaluate engineering processes and provide recommendations to increase efficiency.
  
  Project Has Been Handled :
• TOKONOW (integration apps between Tokopedia and Sayurbox)

Senior Application Support  •  PT Abhimata Persada

Januari 2020 - April 2021

• Problem Solve and Troubleshoot
• Identify Potential Issues and solving
• Work with Cross-Functional Teams
• Setup environment
• Tuning Application
• Deployment
• Support SIT/UAT

Project Has Been Handled :

• FOMOBO (front office, middle office, back office) threasury application

Application Support Engineer  •  GOJEK

Januari 2019 - Desember 2019

• Problem Solve and Troubleshoot
• Identify Potential Issues
• Work with Cross-Functional Teams
• Setup environment
• Tuning Application
• Deployment
• Support SIT/UAT

Project Has Been Handled :

• PowerCard (merchant aggregator)

Application Support engineer  •  SPOTS

Februari 2016 - Desember 2018

• Problem Solve and Troubleshoot
• Identify Potential Issues
• Work with Cross-Functional Teams
• Setup environment
• Tuning Application
• Deployment
• Support SIT/UAT

Project Has Been Handled :

• PowerCard (merchant aggregator)

Application Support/Profesiaonal Service at Commonwealth Bank  •  PT Emerio Indonesia

April 2015 - Januari 2016

• Testing all new application and all new features for Bank Commonwealth
• Configuration and deploying module Switching ATM on server SIT and UAT
• Collect, analyze and resolve problems applications in production from branch and user
• Coordination with team project and vendor for every issue about project

Project Has Been Handled :

• Sertifikasi ATMB NSICCS
• Sertifikasi PRIMA NSICCS
• Sertifikasi MASTERCARD NSICCS
• Sertifikasi VISA NSICCS
• Upgrade PIN 4 Digit to 6 Digit