Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and

in the field. As a healthcare executive at Future Care Consultants , Sam harnesses his extensive experience to drive innovation and excellence in financial management. Under his leadership, the firm has developed a reputation for delivering comprehensive RCM services that empower healthcare facilities to optimize their financial operations while prioritizing quality patient care. Sam's strategic vision has led to the implementation of streamlined processes and optimized workflows, minimizing paperwork and maximizing cash flow for clients. His commitment to staying abreast of regulatory changes ensures that Future Care Consultants provides tailored, compliant solutions that meet the evolving

ensure solutions are viable and consistent. Assisting with the deployment and rollout of new systems, including user training and support. Creating comprehensive documentation including system requirements, design specifications, user manuals, and test plans. Technical Team Lead • PT Sinergi Informatika Semen Indonesia (SISI) JanuaryNovember 2023 | Gresik , Indonesia Structuring, prioritizing tasks, and communicating plans with the Project Manager for review and approval. Leading the design process for software systems, ensuring that architectural decisions align with project requirements, scalability, and maintainability goals. Overseeing and participating in code reviews to ensure code quality, adherence to coding sta..

SeptemberPresent PRODUCTION OPERATION ENGINEER/SHIFT-IN-CHARGE EVONITH METALLICS LIMITED "Results-Driven Professional: Specializing in Coke Oven Operations" - Operational Efficiency: Expert in optimizing resource utilization to meet production targets while minimizing waste and reducing costs. - Safety and Risk Management: Proven track record of strict adherence to safety protocols, prioritizing employee well-being. - Maintenance and Reliability: Skilled in conducting routine checks and preventive maintenance to ensure equipment reliability and minimize downtime. - Process Optimization: Continuously improving process parameters to enhance efficiency and product quality. - Troubleshooting: Proficient in rapid problem-solving and root cause analysis to maintain operational

two weeks to a month, depending on the project size. We conduct a 15-minute Daily Scrum every day and perform Sprint Planning, Sprint Review, and Sprint Retro at the start and end of each Sprint. I serve as the Team Lead, responsible for coordinating cooperation and communication between departments while also acting as the Product Owner, maintaining the Backlog and prioritizing requirements, providing clear goals and direction to the team. Operations Manager • eSobi Inc. 四月三月 2022 eSobi Co., Ltd. is a professional design and software engineering agency...

Kimberly Chan São Paulo, State of São Paulo, [email protected] https://www.linkedin.com/in/yipkimberlychan/ Retired professional athlete in the workplace, bringing to the office the same energy, willingness to succeed and discipline as used to bring to the field. Experienced and driven Sales Representative with a proven track record of exceeding goals and increasing sales volume and company presence. Recently, became an Associate Product Manager, bringing the knowledge acquired in my career ins sales to impact the product and the company in

Analytics) and use data insights to help reduce customer friction online. • Raising new features to enhance product for better customer experience. 4. Product Owner • Translate the roadmap into manageable product backlog and detail the processes while collaborating with product management, development, delivery, customers, etc. This entails prioritizing the backlog and support the release planning and sprint planning exercises. JanuaryAugust 2019 Specialist - Global Digital Marketing and Brand FIS Global Solution Pvt Ltd • Have worked on integration of Google Analytics with Tableau through Google Sheet. This has helped in auto-updating of Google Analytics data through