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the BPM system: clarified user requirements from 8 business units, collaborated with IT, ADM, and ACC, addressed pain points, ultimately enhancing overall efficiency with a 40% reduction in process steps. Conducted educational training for the entire group, developed SOPs, and educating on new system operations and the invoicing payment process. Customer Service: Acted as a second-line manager, providing effective guidance, improving customer satisfaction. Enhanced customer service processes, improving response efficiency by 40%. Implemented Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established

Todd Jacobsen 7 S Pond St, Newbury, MA, [email protected] https://www.linkedin.com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations

and data management. He has a successful track record in strategic leadership of high-profile development projects and seamlessly automating business processes. Adept at evaluating CRM implementations and design to determine whether requirements are effectively met. Comprehensive knowledge in data migration, SMB, public sector, business processes and optimization. Productively collaborates and spearheads initiatives in complex, deadline driven environments. Experience Independent Salesforce Consultant, JunPresent Worked with local Sacramento businesses to optimize their existing Salesforce implementation Performed ongoing data migrations, with emphasis around clean data and de-duplication Created complex automations using Salesforce Flow and Process Builder

B lending • Technology and cloud services • Knowledge management and management consulting firms • Private Equity Firms Consulting engagements and business project initiatives spanning from a week to months providing services in the following areas: • Business and partnership development- including the design and implementation of new solutions, products, and services • Operations Management- process and cost optimization and the implementation of business solutions • Financial reporting, accounting and controls, budgeting, planning and analysis • Strategic planning and business strategy development • Consumer facing eCommerce business solutions • Due diligence for investments and business acquisitions. Senior Vice President, Business Operations and Optimization • ADT LLC JanuaryJanuary 2016 Oversaw

Software - Lead marketing for CData's largest line of business: OEM embedded integration - Set the vision for growth, aligning GTM to an ABM/ABX approach - Supported sales to win 26 new major SaaS deals & boost engagement by 50% - Provided a library of sales enablement assets to support the sales process - Delivered sales intelligence with win-loss analysis & Salesforce deal audit - Created highly researched, ICP-fit target account list - Created GTM bible using customer, market and competitor research - Built effective co-marketing partnerships and webinars with OEM customers AugustOctober 2022 Growth Marketing Manager CData Software - Supported growth marketing a s

budget ownership and related responsibilities. Cloud Architect, designing Azure and AWS-based infrastructure patterns across ingestion, storage, processing, and reporting layers Trusted leader across sales, recruiting, contract negotiations, delivery, and team leadership pillars Expert on data visualization and analysis best practices and building targeted data aggregates to simplify these processes JulyJanuary 2022 Principal Cascade Data Labs Designed and built end-to-end data pipelines, analysis tools, ML/AI artifacts to meet client use cases. Primarily worked in Python, SQL, Tableau, and Databricks. Obtained subject matter expertise in Tableau and Adobe Experience. Team leader / delivery

software and a keen eye for storytelling. Ensured the final edited videos met the highest standards and were ready for broadcast on television. Sound Design: Took charge of sound design, enhancing the overall audiovisual experience and maintaining a high level of quality in the final production. Workflow Optimization: Implemented efficient workflows to expedite the editing process, meeting tight deadlines without compromising on the quality of the final product. Collaborated with cross-functional teams to synchronize efforts and maintain a cohesive production pipeline. This role not only honed my technical expertise but also developed my leadership