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Definition of Reputation Credits
Michael FRANCIS
Specialist in IT assets advanced management with 15+ years of experience in systems and network administration, mostly for public organizations and private companies.
I am looking for an opportunity to be in a challenging and creative environment where my knowledge could be shared and enriched.
Work Experience
IT Support Specialist & Administrator • Sierra Wireless / Semtech - Taiwan
July 2022 - Present
A company specialized in IoT connectivity modules and routers with a 30-year background in the cellular technology space providing device-to-cloud solutions.
Responsible for the technical support of approximately 100 employees and contractors at the Taipei, Taiwan location.
-Worked in collaboration with the corporate ServiceDesk team and other Field Service and systems Administrator staff in Toulouse, Issy-Les-Moulineaux, Richmond, Atlanta, and India with remote users throughout the world and provided technical skills to the Corporate Network and Data Center Operations Team.
-Assisted in user support, both for hardware and applications, and provided for IT projects, including hardware setup, application installation, and the maintenance of WAN / LAN / Wireless / Internet configuration involving the purchase, install, test, operate, upgrade, and maintain hardware, software and managing network accounts based on HR-initiated work requests.
-Managed supplies and stock, software license distribution, issued procurement requests as needed, and provided input into the quarterly and yearly expense planning process for anticipated purchases.
-Provide general assistance to the rest of the IT and systems organization, including being the ‘remote hands’ for all Data Center Infrastructure work with the Network team and VMWare vCenter Administration.
-Assist in the configuration of new deployments as well as upgrades and retirement of existing systems.
IT Service Manager • UNABIZ - Taiwan
October 2021 - April 2022
A company specialized in providing customized IoT assets solutions, highly scalable and simple to deploy in different countries like Singapore, Japan, and Taiwan. Designing its own devices from hardware to software solutions.
-Analyzed the organization's technology needs and recommended upgrades along with security solutions
-Managed the rollout of new software and technologies while maintaining budget
and deadlines.
-Involved in the negotiation process with potential vendors and ensure the vendors meet the quality standards the organization expects
-Built the ticketing system based on Jira Service Management.
-Ensured the information system was functioning normally enforcing monitoring tools and key metrics reporting.
-Managing various projects involving AWS technologies for both software and server solutions.
IT Consultant in network and system administration • CHINANETSPEED - Taiwan
May 2021 - August 2021
A company specialized in providing greater internet access in mainland China routing clients on high bandwidth alternative providers to get access to popular online services like Netflix, Amazon, and Disneyplus at very high speeds.
-Built a low latency project management on Smokeping solution to have a better map on the Linux servers to monitor their latencies and availability in case of network failure.
-Used Ansible to deploy installed packages on different Linux servers.
-Performed search of services providers for new solutions around the world for fastest and low latencies access for clients.
Senior system and network administrator • CMA CGM France
October 2020 - December 2020
CMA CGM world leading container transportation and shipping company with 257 shipping routes between 420 ports in 160 countries: 3.15 billion USD; headcount 110000.
-Contributed to IT task force: auditing and implementing security measures against virus attacks with Trend Micro’s Apex One for servers and workstations; consolidating and securing resources on VMware VSPHERE.
System and network administrator • Dauphin Telecom - France
January 2019 - October 2020
A company specialized in very high-speed broadband connexions (SDSL and fiber optics). -Performed installation and monitoring of Mikrotik and Cisco routers, Ubiquiti Unifi switches, Cisco core network routers (OLT (ZTE) server routers and ASA firewall),3CX VoIP servers and maintaining Data Centers.
-Executed installation, configuration, and commissioning of tools such as Xenserver hypervisor for managing virtual servers and solutions such as Zimbra for managing emails in a Linux environment and some Windows servers.
Senior system and network administrator • SSI ICS Technologies - France
April 2009 - December 2018
ICS Technologies computer engineering company created from the Systems Engineering Skills of GIG, a company specialized in computing (software, hardware, and consulting) for regional authorities.
-Provided services to companies and local government, with 120+ servers and 500+ including customer workstations, installation, assembly, and maintenance of software (finance, human resource) and hardware (VMware virtualization); consulting on the architecture of systems and networks, SLA, backup solutions (Nas, SAN, Cloud, Veeam-backup) and data protection.
System and network administrator • French National Health Insurance - France
July 2003 - November 2005
Local branch of NHI with 500+ workstations and servers for 1000+ users.
-Joined the IT team to design and develop procedures using network monitoring and maintenance tools using a probe (Optiview). Executed deployment, maintenance, and updating of IT equipment even in remote offices. Mostly for IBM-based Servers (iSeries) and Workstations.
-Managed an IT team for system and security management projects across all sites for a global virus countermeasure due to massive virus attacks. Wrote test and how-to for tools to clean workstations and server systems efficiently. Implemented Trend-micro Worry-free Business clients/servers antiviral administration tools used by the antiviral referral office.
Education
2021 - 2021
ITESCIA
Cyber security
2002 - 2007
ESI SUPINFO Paris
Master in Computer Science
Skills
- IT System and Network administration
- Virtualization
- VMware
- XenServer
- Windows Active Directory
- Linux
- Oracle
- Firewall
- Switch/Router/LB
- Ansible
- NAS
- Cloud Services
- Cloud Computing
- Cybersecurity
- Remote Support
- Monitoring Systems
- DHCP
- VOIP
- SIP
Languages
- French — Native or Bilingual
- English — Native or Bilingual
- Chinese — Beginner
Michael FRANCIS
Specialist in IT assets advanced management with 15+ years of experience in systems and network administration, mostly for public organizations and private companies.
I am looking for an opportunity to be in a challenging and creative environment where my knowledge could be shared and enriched.
Work Experience
IT Support Specialist & Administrator • Sierra Wireless / Semtech - Taiwan
July 2022 - Present
A company specialized in IoT connectivity modules and routers with a 30-year background in the cellular technology space providing device-to-cloud solutions.
Responsible for the technical support of approximately 100 employees and contractors at the Taipei, Taiwan location.
-Worked in collaboration with the corporate ServiceDesk team and other Field Service and systems Administrator staff in Toulouse, Issy-Les-Moulineaux, Richmond, Atlanta, and India with remote users throughout the world and provided technical skills to the Corporate Network and Data Center Operations Team.
-Assisted in user support, both for hardware and applications, and provided for IT projects, including hardware setup, application installation, and the maintenance of WAN / LAN / Wireless / Internet configuration involving the purchase, install, test, operate, upgrade, and maintain hardware, software and managing network accounts based on HR-initiated work requests.
-Managed supplies and stock, software license distribution, issued procurement requests as needed, and provided input into the quarterly and yearly expense planning process for anticipated purchases.
-Provide general assistance to the rest of the IT and systems organization, including being the ‘remote hands’ for all Data Center Infrastructure work with the Network team and VMWare vCenter Administration.
-Assist in the configuration of new deployments as well as upgrades and retirement of existing systems.
IT Service Manager • UNABIZ - Taiwan
October 2021 - April 2022
A company specialized in providing customized IoT assets solutions, highly scalable and simple to deploy in different countries like Singapore, Japan, and Taiwan. Designing its own devices from hardware to software solutions.
-Analyzed the organization's technology needs and recommended upgrades along with security solutions
-Managed the rollout of new software and technologies while maintaining budget
and deadlines.
-Involved in the negotiation process with potential vendors and ensure the vendors meet the quality standards the organization expects
-Built the ticketing system based on Jira Service Management.
-Ensured the information system was functioning normally enforcing monitoring tools and key metrics reporting.
-Managing various projects involving AWS technologies for both software and server solutions.
IT Consultant in network and system administration • CHINANETSPEED - Taiwan
May 2021 - August 2021
A company specialized in providing greater internet access in mainland China routing clients on high bandwidth alternative providers to get access to popular online services like Netflix, Amazon, and Disneyplus at very high speeds.
-Built a low latency project management on Smokeping solution to have a better map on the Linux servers to monitor their latencies and availability in case of network failure.
-Used Ansible to deploy installed packages on different Linux servers.
-Performed search of services providers for new solutions around the world for fastest and low latencies access for clients.
Senior system and network administrator • CMA CGM France
October 2020 - December 2020
CMA CGM world leading container transportation and shipping company with 257 shipping routes between 420 ports in 160 countries: 3.15 billion USD; headcount 110000.
-Contributed to IT task force: auditing and implementing security measures against virus attacks with Trend Micro’s Apex One for servers and workstations; consolidating and securing resources on VMware VSPHERE.
System and network administrator • Dauphin Telecom - France
January 2019 - October 2020
A company specialized in very high-speed broadband connexions (SDSL and fiber optics). -Performed installation and monitoring of Mikrotik and Cisco routers, Ubiquiti Unifi switches, Cisco core network routers (OLT (ZTE) server routers and ASA firewall),3CX VoIP servers and maintaining Data Centers.
-Executed installation, configuration, and commissioning of tools such as Xenserver hypervisor for managing virtual servers and solutions such as Zimbra for managing emails in a Linux environment and some Windows servers.
Senior system and network administrator • SSI ICS Technologies - France
April 2009 - December 2018
ICS Technologies computer engineering company created from the Systems Engineering Skills of GIG, a company specialized in computing (software, hardware, and consulting) for regional authorities.
-Provided services to companies and local government, with 120+ servers and 500+ including customer workstations, installation, assembly, and maintenance of software (finance, human resource) and hardware (VMware virtualization); consulting on the architecture of systems and networks, SLA, backup solutions (Nas, SAN, Cloud, Veeam-backup) and data protection.
System and network administrator • French National Health Insurance - France
July 2003 - November 2005
Local branch of NHI with 500+ workstations and servers for 1000+ users.
-Joined the IT team to design and develop procedures using network monitoring and maintenance tools using a probe (Optiview). Executed deployment, maintenance, and updating of IT equipment even in remote offices. Mostly for IBM-based Servers (iSeries) and Workstations.
-Managed an IT team for system and security management projects across all sites for a global virus countermeasure due to massive virus attacks. Wrote test and how-to for tools to clean workstations and server systems efficiently. Implemented Trend-micro Worry-free Business clients/servers antiviral administration tools used by the antiviral referral office.
Education
2021 - 2021
ITESCIA
Cyber security
2002 - 2007
ESI SUPINFO Paris
Master in Computer Science
Skills
- IT System and Network administration
- Virtualization
- VMware
- XenServer
- Windows Active Directory
- Linux
- Oracle
- Firewall
- Switch/Router/LB
- Ansible
- NAS
- Cloud Services
- Cloud Computing
- Cybersecurity
- Remote Support
- Monitoring Systems
- DHCP
- VOIP
- SIP
Languages
- French — Native or Bilingual
- English — Native or Bilingual
- Chinese — Beginner