April 2021 - August 2023

IT Support Specialist

PT. Pembiayaan Digital Indonesia (Adakami)

- Prepare data and ensure that every company policy is running well in preparation for the annual external/internal audit of ISO 27001:2013.
- Create and carry out stock opname schemes at intervals of every 3 months to ensure that every asset purchased can be used and to maintain that the asset is maintained and not misused, for example: being pawned, or lost due to user negligence. Stock opname aims to find out which asset data can still be used, problematic/damaged, or even those whose net book value has been discharged (disposal).
- Implementation of stock opname using AppSheet to make it easier during stock opname.
- Provide training related to awareness of information security management systems for new employees for an initial understanding of how ISO 27001:2013 can be applied in carrying out every policy issued by the company. And provide training to existing employees to ensure that every employee follows company policies according to ISO 27001:2013. This training also includes data/documents required for auditing ISO 27001:2013.
- Implementation of a ticket portal (Freshdesk) to serve every case/complaint at the head office and at the branch office.
- Remote support implementation using Anydesk makes it easier to provide support when working from home or working from the office.
- Implementation of Active Directory Domain Services to facilitate the implementation of company policies to comply with Information Security Management System standards (ISO 27001:2013) such as: disabling USB storage; the laptop screen should lock after 5 minutes when idle; disable Saved Passwords and autofill in Firefox, Chrome, Ms. Edges; Administrator management for application installation; Password Expiration Policy.
- Enables domain accounts for new employees and disables domain accounts for resigned employees on Domain Controllers.
- Installing and registering a VPN account to open the collection backend application. Usually we use Sophos, Cisco AnyConnect and OpenVPN. When using Sophos, it is already integrated with the Domain Controller.
- Perform maintenance and adjust existing settings on network devices. Usually adjust restart the network of network devices if the internet connection feels slow by some users, Changing VLANs and Routing between devices to match the needs & provisions of company policies.
- Coordinate with all parties so that each case / complaint can be resolved quickly and precisely according to standard operating procedures.
- Help create standard operating procedures for the implementation of stock opname and asset management.

March 2021 - April 2021

IT Support Internship

PT Esta Dana Ventura (Jakarta)

As IT Support (Internship) who serves every user complaint at branch representatives to update Data using SQL Syntax.
Job Desribce:
- Only updating data via Microsoft SQL Server.

November 2018 - February 2021

IT Helpdesk & Support

PT. Trimitra Trans Persada

- Escalating disturbance reports from end users, both at head office and branch offices.
- Solution Database. Record every case at the head office and branch offices.
- Record and record IT assets at the head office and branches.
- Maintaining LAN & IP Phone Network Cables at the head office.
- Create a new IT Asset purchase Request for End User
- Maintain, Repair & Troubleshoot Remote Desktop Servers, SAP, GraphOn and Antivirus.
- Coordinating with vendors to claim warranty for any damaged IT assets and still have a warranty.
- Coordinate with every department in the company so that the case can be completed quickly.
- Network Installation and other computer devices to End Users at head offices and branches.
- Troubleshooting Network and End User Computer Devices at head offices and branches.
- Create a monthly IT Case & Inventory report.
- Creating a Technical Bulletin as a medium of insight to End Users.
- Manage every email at the branch office.
- Attend webinars on IT and Technology.

April 2018 - November 2018

Field Technician

PT Mitra Niaga

Job Desribce :

- Installation Multi-Function Printer for Scan Network & Driver Printer to customers who rent the MFP.

- Conduct technician training in the installation process for new and existing customers.

to train users in using MFP devices such as Network Scan, Secure Print, etc.

- Perform maintenance on every new and existing Multifunction Printer device, both at the customer and in the workshop.

- Recording and communicating any problems/errors for Multifunction Printers in detail when visiting new and existing customers.

- Record the spare parts that have been or will be replaced on the multifunction printer from those still in the workshop or those already at the customer.