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职场能力评价定义
CAREER OBJECTIVE & OVERVIEW
I am friendly, passionate about community and customer service and enjoy working with a wide variety of people as well as working as a team. In addition, I am hardworking, resilient, enthusiastic about learning new skills as well as being reliable and willing to do what it takes to get the job done and am always looking for a challenge. I know bookkeeping/data entry/accounting processes and customer service as well as basic business planning and can perform general administrative tasks.
My career began with the Department of Transport and Main Roads at Central Operations & Support (COS) as a Processing Officer at Carseldine location and now as a Fines and Investigations Support Officer based in the city location.
EDUCATION
Queensland Certificate of Education, Yeronga State High School, 29 Jan 2013 - 20 Nov 2015
Completed Year 12 senior school qualification at Yeronga State High School.
Certificate III in Accounts Administration, Yeronga State High School, 29 Jan 2013- 27 Sept 2015
Completed Cert 3 in Accounts Administration. This course provided me with operational knowledge and practical work skills that are relevant in the financial world. I can now perform general administration duties, manage and prepare general journal & ledger entries, accounts receivable, accounts payable, bank reconciliation as well as financial statements.
Activities and Societies: QUT - Pathway to university for senior students, ECOMAN - Simulated business program for year 10 and 11 students, GriffithBUSINESS Year 12 Program, GriffthBUSINESS School - Ambassador program for year 10 and 11 students. And in August 2017, I participated in a panel discussion on behalf of Queensland Settlement Collaboration at MDA Woolloongabba - on how to go about "shaping a better future for all Australians" and "creating a shared vision for refugee settlement in Queensland"
EMPLOYMENT HISTORY
30.OCT.2017, Department of Transport & Main Roads (TMR) - Present
On December 10th, 2018, I commenced my current role of Fines and Investigations Support Officer in the city location.
- Assist in maintaining the currency and integrity of the Integrated Revenue Protection System Database, through the input of penalty infringement notice and warning notice data
- Sending off personalised letters to offenders
- Ensure a high standard of data entry in a timely manner with specific detail to accuracy
- Assist in the collation of database information in order to provide statistical information to management
- Maintain procedures and processes for penalty infringement notices and warning notices
- Provide operational and administrative support to the Fines and Investigations Unit and the Revenue Protection team
- Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback
My career began with the TMR as a Casual Processing Officer at Carseldine location until I gained my current position(above) in the city location. As a Casual Processing Officer, I was put in areas where there was more work needed to be done. Under this circumstance, I'm was specifically multiskilled across Registration, Licencing and Logbook areas, and worked in a team-based environment and contributed positively to the teams to multi-skill, multi-task and job rotate through all of the duties and activities conducted through the Unit.
Accountabilities included;
- Inputting and processing of data into TMR specific systems with speed and accuracy
- Receipting of cash payments and reconciling monies including banking and suspense accounts to ensure relevant finance standards and audit requirements are met
- Competently accessing and navigating through relevant databases such as TICA, TRAILS, DocBase & TMR D drive to seek information and maximise productivity
- Sorting and filing of documents using the departmental document management system (DMS)
- Opening and distribution of daily incoming mail and managing and maintaining records accordingly
- Access customer records in line with privacy policies and procedures
- Maintain a high level of confidentiality when dealing with customers' information
- Consulted with management and peers on matters of policy, procedures and standards
- Positively contributed to and supported the other members of the team where needed
- Carried out operational and administrative tasks within the Units to ensure maximum efficiency in service delivery.
- Worked in and contribute positively to a supportive team-based work environment including adherence to key performance indicators
- Comply with departmental policies, practices and procedures relating to human resources, finance and information technology at all times
VOLUNTEER EXPERIENCE
01/02/2017 - 27/10/2017, Queensland African Migrant Services (QAMS)
I volunteered for the Queensland African Migrant Services (QAMS)(www.qams.org.au) as Bookkeeper. (I was mainly a volunteer but relieved the role for 5 weeks for the period 15/8/17 to 19/09/17 until the bookkeeper return back from her leave) Due to circumstance change, I ceased my Volunteer Bookkeeping role with QAMS, however, I am still a volunteer and do help out with fundraising events when I am called in free my time. QAMS is a registered not-for-profit charitable organisation that is based in Queensland. In addition to other charitable work it does, QAMS relentlessly works in closing the gap in literacy and numeracy among Queensland African refugees and migrants. This way, they can settle and integrate easily, contribute and give back to the broader Australian Community.
As a bookkeeper, my functions were, but not limited to the following:
- Documenting all Account Payables and Receivables transactions for processing
- Preparing monthly Bank and Credit Card Reconciliations statements
- Assisting with the preparation and collation of information for financial reports, general ledger entries, calculations, and providing general accounting assistance as per the direction of the Finance Officer
- Monitoring section email in-boxes, ensuring that emails are attended to in a timely manner
- Provide telephone and electronic mail information services to clients and donors.
- Responded to customer's needs through effective use of questioning, problem-solving, negotiation and conflict management skills and the use of proactive initiatives;
- Ensuring security procedures and confidentiality are observed about the information provided to customers
- General administration duties e.g dairy management, filing, mail opening & sorting
- Customer Services for new and existing clients
- Organize meetings as per management orders
- Operating tills and calculating change manually on a routine basis
- Fundraising through talking to potential donors as well as selling Sausages Sizzles to raise funds
- Sorting donations received and liaising with clients & donors to provide updates
- Setting up fundraising schedules and events on a quarterly basis
- Assisting with clean-up operations after fundraising activities/events
May 2015, ‘Open Day’
In May 2015, I have volunteered for the open day of my school; Yeronga SHS. This is a day where the grade 5 and 6 students are invited to spend a day at our high school to experience what high school is like, especially to see what our high school Yeronga can offer them if they choose it. I have volunteered for chemistry and biology classes. My role was to ensure that the kids were doing the right thing both in classes and labs and answering their questions as well. Put safety first at all times and assisted the grade 5 and 6 students wherever I could. The day went well and by the end of the day, the primary students went home happy and exhausted. I enjoyed it and it was a great feeling helping out the primary kids through their transition to high school and most importantly, it was a great feeling giving back to my school.
WORK EXPERIENCE
1-5 July 2013, Back in grade 10, I did one-week work experience at Woolworth (Location: Inala)
Role/tasks carried out include:
- Replenishment of Stock on to the shop floor
- Dated up freezer stock
- Sliced bread, label, put out stock
- Trayed up cookies, Jam them as well- Anzac
- Baked off cookies, oven work, Timer etc.
- Packed and labeled Cookies
- Packed rolls
- Packed Bagutters, labeled, put out stock
- Made donuts, packed, labeled, put out stock
- Baked off plus pack, labelled, put on a show
- Markdowns
- Packed and labeled bakery products as required.
- Filled and presented cake fridge, bakery tables, bread and resold bread shelves.
- Trayed cookies and baked products
- Nally tubes deep cleaned
- Assisted with floor cleaning
- Emptied bins
PERSONAL QUALITIES/SKILLS
- Diligent with high attention to detail
- Can follow instructions effectively and show initiative
- Reliable, honest, responsible and flexible team player
- Eager to learn and willing to do what it takes to get the job done
- Customer service
- MYOB (Accounting Software)
- Excellent Microsoft Office skills
ADDITIONAL INFORMATION
Languages I speak other than English: Somali, Kiswahili/Swahili, Fumbira(limited)
Hobbies: Soccer, cycling, skating, volleyball, ice skating, traveling & music
REFEREES
Vicki Williams
Department of Transport and Main Roads
A/Supervisor (Fines & Investigations Unit)
Revenue Protection, TransLink Division
P: (07) 3338 4679
Bronwyn Anderson
Department of Transport and Main Roads
Team Leader (Customer Service Direct)
Customer Services Branch
P: 3066 9380
Deborah Everett
Department of Transport and Main Roads
Team Leader (Central Operations and Support)
Customer Services Branch
P: 3066 4735
Darren Minehan
Department of Transport and Main Roads
Principle Manager (Central Operations and Support)
Customer Services Branch
P: (07) 3066 9388 M: 0477 325 361
Sandy Martin
Department of Transport & Main Roads
Regional Manager
SEQ Translink Division
P: 07 3863 9890 M: 0438 072 3495
CAREER OBJECTIVE & OVERVIEW
I am friendly, passionate about community and customer service and enjoy working with a wide variety of people as well as working as a team. In addition, I am hardworking, resilient, enthusiastic about learning new skills as well as being reliable and willing to do what it takes to get the job done and am always looking for a challenge. I know bookkeeping/data entry/accounting processes and customer service as well as basic business planning and can perform general administrative tasks.
My career began with the Department of Transport and Main Roads at Central Operations & Support (COS) as a Processing Officer at Carseldine location and now as a Fines and Investigations Support Officer based in the city location.
EDUCATION
Queensland Certificate of Education, Yeronga State High School, 29 Jan 2013 - 20 Nov 2015
Completed Year 12 senior school qualification at Yeronga State High School.
Certificate III in Accounts Administration, Yeronga State High School, 29 Jan 2013- 27 Sept 2015
Completed Cert 3 in Accounts Administration. This course provided me with operational knowledge and practical work skills that are relevant in the financial world. I can now perform general administration duties, manage and prepare general journal & ledger entries, accounts receivable, accounts payable, bank reconciliation as well as financial statements.
Activities and Societies: QUT - Pathway to university for senior students, ECOMAN - Simulated business program for year 10 and 11 students, GriffithBUSINESS Year 12 Program, GriffthBUSINESS School - Ambassador program for year 10 and 11 students. And in August 2017, I participated in a panel discussion on behalf of Queensland Settlement Collaboration at MDA Woolloongabba - on how to go about "shaping a better future for all Australians" and "creating a shared vision for refugee settlement in Queensland"
EMPLOYMENT HISTORY
30.OCT.2017, Department of Transport & Main Roads (TMR) - Present
On December 10th, 2018, I commenced my current role of Fines and Investigations Support Officer in the city location.
- Assist in maintaining the currency and integrity of the Integrated Revenue Protection System Database, through the input of penalty infringement notice and warning notice data
- Sending off personalised letters to offenders
- Ensure a high standard of data entry in a timely manner with specific detail to accuracy
- Assist in the collation of database information in order to provide statistical information to management
- Maintain procedures and processes for penalty infringement notices and warning notices
- Provide operational and administrative support to the Fines and Investigations Unit and the Revenue Protection team
- Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback
My career began with the TMR as a Casual Processing Officer at Carseldine location until I gained my current position(above) in the city location. As a Casual Processing Officer, I was put in areas where there was more work needed to be done. Under this circumstance, I'm was specifically multiskilled across Registration, Licencing and Logbook areas, and worked in a team-based environment and contributed positively to the teams to multi-skill, multi-task and job rotate through all of the duties and activities conducted through the Unit.
Accountabilities included;
- Inputting and processing of data into TMR specific systems with speed and accuracy
- Receipting of cash payments and reconciling monies including banking and suspense accounts to ensure relevant finance standards and audit requirements are met
- Competently accessing and navigating through relevant databases such as TICA, TRAILS, DocBase & TMR D drive to seek information and maximise productivity
- Sorting and filing of documents using the departmental document management system (DMS)
- Opening and distribution of daily incoming mail and managing and maintaining records accordingly
- Access customer records in line with privacy policies and procedures
- Maintain a high level of confidentiality when dealing with customers' information
- Consulted with management and peers on matters of policy, procedures and standards
- Positively contributed to and supported the other members of the team where needed
- Carried out operational and administrative tasks within the Units to ensure maximum efficiency in service delivery.
- Worked in and contribute positively to a supportive team-based work environment including adherence to key performance indicators
- Comply with departmental policies, practices and procedures relating to human resources, finance and information technology at all times
VOLUNTEER EXPERIENCE
01/02/2017 - 27/10/2017, Queensland African Migrant Services (QAMS)
I volunteered for the Queensland African Migrant Services (QAMS)(www.qams.org.au) as Bookkeeper. (I was mainly a volunteer but relieved the role for 5 weeks for the period 15/8/17 to 19/09/17 until the bookkeeper return back from her leave) Due to circumstance change, I ceased my Volunteer Bookkeeping role with QAMS, however, I am still a volunteer and do help out with fundraising events when I am called in free my time. QAMS is a registered not-for-profit charitable organisation that is based in Queensland. In addition to other charitable work it does, QAMS relentlessly works in closing the gap in literacy and numeracy among Queensland African refugees and migrants. This way, they can settle and integrate easily, contribute and give back to the broader Australian Community.
As a bookkeeper, my functions were, but not limited to the following:
- Documenting all Account Payables and Receivables transactions for processing
- Preparing monthly Bank and Credit Card Reconciliations statements
- Assisting with the preparation and collation of information for financial reports, general ledger entries, calculations, and providing general accounting assistance as per the direction of the Finance Officer
- Monitoring section email in-boxes, ensuring that emails are attended to in a timely manner
- Provide telephone and electronic mail information services to clients and donors.
- Responded to customer's needs through effective use of questioning, problem-solving, negotiation and conflict management skills and the use of proactive initiatives;
- Ensuring security procedures and confidentiality are observed about the information provided to customers
- General administration duties e.g dairy management, filing, mail opening & sorting
- Customer Services for new and existing clients
- Organize meetings as per management orders
- Operating tills and calculating change manually on a routine basis
- Fundraising through talking to potential donors as well as selling Sausages Sizzles to raise funds
- Sorting donations received and liaising with clients & donors to provide updates
- Setting up fundraising schedules and events on a quarterly basis
- Assisting with clean-up operations after fundraising activities/events
May 2015, ‘Open Day’
In May 2015, I have volunteered for the open day of my school; Yeronga SHS. This is a day where the grade 5 and 6 students are invited to spend a day at our high school to experience what high school is like, especially to see what our high school Yeronga can offer them if they choose it. I have volunteered for chemistry and biology classes. My role was to ensure that the kids were doing the right thing both in classes and labs and answering their questions as well. Put safety first at all times and assisted the grade 5 and 6 students wherever I could. The day went well and by the end of the day, the primary students went home happy and exhausted. I enjoyed it and it was a great feeling helping out the primary kids through their transition to high school and most importantly, it was a great feeling giving back to my school.
WORK EXPERIENCE
1-5 July 2013, Back in grade 10, I did one-week work experience at Woolworth (Location: Inala)
Role/tasks carried out include:
- Replenishment of Stock on to the shop floor
- Dated up freezer stock
- Sliced bread, label, put out stock
- Trayed up cookies, Jam them as well- Anzac
- Baked off cookies, oven work, Timer etc.
- Packed and labeled Cookies
- Packed rolls
- Packed Bagutters, labeled, put out stock
- Made donuts, packed, labeled, put out stock
- Baked off plus pack, labelled, put on a show
- Markdowns
- Packed and labeled bakery products as required.
- Filled and presented cake fridge, bakery tables, bread and resold bread shelves.
- Trayed cookies and baked products
- Nally tubes deep cleaned
- Assisted with floor cleaning
- Emptied bins
PERSONAL QUALITIES/SKILLS
- Diligent with high attention to detail
- Can follow instructions effectively and show initiative
- Reliable, honest, responsible and flexible team player
- Eager to learn and willing to do what it takes to get the job done
- Customer service
- MYOB (Accounting Software)
- Excellent Microsoft Office skills
ADDITIONAL INFORMATION
Languages I speak other than English: Somali, Kiswahili/Swahili, Fumbira(limited)
Hobbies: Soccer, cycling, skating, volleyball, ice skating, traveling & music
REFEREES
Vicki Williams
Department of Transport and Main Roads
A/Supervisor (Fines & Investigations Unit)
Revenue Protection, TransLink Division
P: (07) 3338 4679
Bronwyn Anderson
Department of Transport and Main Roads
Team Leader (Customer Service Direct)
Customer Services Branch
P: 3066 9380
Deborah Everett
Department of Transport and Main Roads
Team Leader (Central Operations and Support)
Customer Services Branch
P: 3066 4735
Darren Minehan
Department of Transport and Main Roads
Principle Manager (Central Operations and Support)
Customer Services Branch
P: (07) 3066 9388 M: 0477 325 361
Sandy Martin
Department of Transport & Main Roads
Regional Manager
SEQ Translink Division
P: 07 3863 9890 M: 0438 072 3495