guidance and coaching to Inbound Helpdesk to improve performance Assigning tasks and ensuring that deadlines are met Monitoring and evaluating Inbound performance against established quality standards Providing feedback to Inbound Helpdesk on areas for improvement and identifying best practices Helping to resolve customer complaints and escalations Participating in the hiring process for new Inbound Helpdesk Participating in training and development sessions for Inbound Helpdesk Creating and maintaining metrics and reports to track customer service performance Collaborating with other departments to identify opportunities for process improvement Communicating with upper management to provide updates on team performance and customer service issues.

data from the results of SLIK, Pefindo Data, and the results of Credit Marketing surveys as consideration Application Center Officer at Head Office PT Summit Oto Finance JanuaryFebruary 2021 South Jakarta Verify the information of prospective customers who have applied for automotive loans and cash advances by performing Order Verification Process (OVP) on the customer. Productivity Improvement Staff at Head Office PT Summit Oto Finance JanuaryJanuary 2020 South Jakarta - Perform trial and error with each change/update system - Provide training sessions when changes/updates occur in using the new system - Preparation of training materials on how to

of IMP/RTP/WET/Asher/Cu Plate/Vapor Etch Process Personal Skills ● Microsoft Office：Word/Excel/PowerPoint/OneNote/Outlook ● Certificate：S pecific chemical substance/Toeic 650 ●Soft：Time Management/Flexibility/Collaboration/Self-Motivated Work Experience Process Engineer 台灣美光記憶體 DecPresent Taichung, Taiwan Response for Wet Clean and Etch Process of FEOL/MEOL/BEOL ●Including Single/Bench/Asher/Bevel & Vapor Etch/Cu Plate Process ●T roubleshooting in various types of 448 Equipment (on-going) ●SPC

Reza has honed his skills in managing complex technical projects, leading cross-functional teams, and overseeing IT operations. As a Scrum Master, Reza has a proven track record of guiding agile development teams to deliver high-quality products on time and within budget. With a focus on continuous improvement, Reza is adept at identifying areas for improvement and implementing effective solutions to optimize process. Jakarta, Indonesia https://cosmic-cheque-c93.notion.site/Reza-Firdaus-Portfolio-s-9528edeec9155c64f6d39d42e Pengalaman Kerja Project and Product Manager (Freelancer) • PT. Hijau Naavee Ideatama OktoberPresent At this

Eason Liu Front-End Developer New Taipei City, Taiwan Focusing on leveraging the most suitable technologies to create user-centric web experiences. Overview - In my previous positions, I have worked with front-end frameworks including Vue 2, Vue 3 and React 16+, demonstrating flexibility in adapting to the development frameworks utilized by different teams, Currently working with React.js in my job. - Carefully consider potential problems and propose solutions or efficiency improvements w hen assigned a project or task. - Passionate about exploring new technologies and tackling new challenges. I diligently address issues and constantly

William Lu Tainan, East District, Tainan City, [email protected] https://www.linkedin.com/in/william-lu-45024a36 Versatile and results-driven professional with over 12 years of comprehensive experience in Software Quality Assurance, Leadership, and Customer Service. Accomplished Senior Automation Test Engineer and Project Leader at Zealogics Inc, celebrated for leading teams to automate test processes, resulting in a 30% reduction in operation time and resource consumption. Proven track record at Trend Micro, spanning 12 years and 9 months, showcasing mastery in module management, diverse testing methodologies, and top

a new Kotlin-based with Clean Architecture and modern design. - Led team in the development efforts to implement key features and functionalities in the Kotlin-based app, resulting in a significant improvement from a average 50% crash-free user metric to more then 90% and Successfully achieved a 30% improvement in app performance, resulting in faster load times and enhanced user satisfaction. - Collaborate with cross-functional teams, including designers and product managers to understand requirements and implement solutions that enhance sales transaction processes and app performance. - Conduct research on the latest technologies and tools suitable for project