2010 Main Duty: Responsible for fingerprint chip, software testing, and wrote the test report. Education TamKang University, Master Degree, Computer Science and Information Engineering, 2011 ~ 2013 TamKang University, Bachelor Degree, Computer Science and Information Engineering, 2007 ~ 2011 Skills Professional Ability: Excellent communication and coordination skill with the customer and colleagues. Familiar with the network communication, troubleshooting, issue analysis, on-site support, issue report, application/topology confirmation and technical service for the client. Has ability to do the software test and strong knowledge to use L2/L3 network switch, Wireless product, IXIA pa...

the platform to meet specific business needs and requirements. REST API Integrations, Regular Discovery of various CI classes in CMDB. Managing users, security, and access controls within the ServiceNow instance. Ensuring the platform is highly available, secure, and scalable to meet growing business demands. Monitoring and troubleshooting platform performance and issues. Managing and maintaining the platform's data and integration with other IT systems and tools. Requests, Incidents, and Changes related to the ServiceNow platform. Developing and implementing policies and procedures for the effective use of the ServiceNow ITOM platform. Keeping up