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Past
Customer Operation Specialist @AlfredCamera 阿福管家
2021 ~ 2023
UI/UX Designer / Product Designer
Dans 1 mois
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Sans Emploi
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
6 à 10 ans
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Johnny Lee (Chi-Chuan, Lee).
Avatar of Johnny Lee (Chi-Chuan, Lee).
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet
2022 ~ Présent
Product Manager/ Program Manager
Dans 1 mois
product covering in East Asian region and worldwide. Work Experience Sustaining/NPI Engineering Program Manager • Foxconn Industrial Internet - Cloud Network Technology Singapore Taiwan Branch OctoberPresent ● Lead 2 TPE Sustaining EPMs and 4 Tianjin GPE(Global Product Engineer) to maintain 14+ servers by JDM model with H customer successfully, and achieved a high customer satisfaction rate. ● Lead 3 Tianjin EPMs to develop 3 new servers by ODM model with A/N customers and white box server successfully. Successfully implement 1st US A customer server project to NPI build in Taiwan Hukou factory.
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Employé
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
10 à 15 ans
Tsinghua University (北京)清華大學
International Master of Business Administration (IMBA)
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Présent
Procurement/Sales Engineer
Dans 1 mois
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Employé
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
4 à 6 ans
銘傳大學 Ming Chuan University
Business Administration
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Strategic Account Manager @iSPOT Media 艾斯博媒體股份有限公司
2023 ~ Présent
Strategic Account Manager
Dans 1 mois
Microsoft Office
Communication
Photoshop
Employé
Ouvert à de nouvelles opportunités
Temps plein / Intéressé par le travail à distance
10 à 15 ans
淡江大學 Tamkang University
國際觀光管理學系
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Avatar of the user.
安全組組長 @INTECHWORLD INC.(菲律賓總公司)(電腦系統整合服務業)
2022 ~ Présent
滲透測試、資訊安全
Dans 1 mois
python
Linux
AWS
Employé
Ouvert à de nouvelles opportunités
Temps plein / Intéressé par le travail à distance
4 à 6 ans
資策會
雲端網路系統工程師
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Avatar of the user.
Associate Director- Customer Experience @BeatO
2021 ~ Présent
Head - Customer Experience
Dans 1 mois
Microsoft Office
statistics software
Google Drive
Employé
Temps plein / Intéressé par le travail à distance
10 à 15 ans
Jiwaji University Gwalior (MP)
Ops & Marketing

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Technical Skills
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
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Plus d'1 an
Team Leader
Royal Enfield
2019 ~ 2021
Shiralakoppa, Karnataka 577428, India
Professional Background
Statut Actuel
Progrès de la Recherche d'Emploi
Professions
Sales Team Lead
Fields of Employment
Expérience Professionnelle
2 à 4 ans
Management
I've had experience in managing 5-10 people
Compétences
Adaptability
Ambitious
Practical
Assisted
Adaptable
Ability To Work Under Pressure
Ability To Work In A Team
Customer Relationships
Constructive Feedback
Time Management
Langues
English
Professionnel
Kannada
Natif ou Bilingue
Hindi
Courant
Urdu
Natif ou Bilingue
Arabic
Débutant
Job search preferences
Position Désirée
Team Leader
Type d'emploi
Temps plein
Lieu Désiré
Travail à distance
Intéressé par le travail à distance
Freelance
Éducation
École
National Institute Of Information Technology
Spécialisation
Computer Programming
Imprimer

Musthaq Ahamed

Team Leader

  Shiralakoppa, Karnataka 577428, India 


Career Objective
To secure a challenging position in a reputable organization, to expand my learning, knowledge, and skills and to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

    

Work Experience

September 2019 - October 2021

Team Leader

Royal Enfield

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Submitted reports to senior management to aid in business decision-making and planning.
Monitored sales team performance and provided constructive feedback.
Reported sales data to upper management for review.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Kept detailed track of sales and customer information in company system.
Trained, coached and mentored new sales associates for maximum performance.
Negotiated contracts and sales terms with new and existing clients

September 2018 - September 2019

Sales Executive

Royal Enfield

Sales Executive at Royal Enfield, Shimoga

Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Presented products to clients using dynamic presentations and practical use-case scenarios.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.

May 2017 - February 2018

Medical laboratory technician

Life Care Diagnostics

Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injurie s.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Assisted with safe transfusions by conducting tests and completing blood counts.
Set up, maintained and verified sterility of lab equipment and tools.
Analyzed experiment and test results to validate adherence to standards and specifications.
Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Served customers and followed outlined steps of service.

Education

National Institute Of Information Technology

Computer Programming

2019 - 2019

Gangotri Paramedical Institution

Diploma

2016 - 2019

Govt Junior College

10

2013 - 2014

Skills


  • Adaptability
  • Ambitious
  • Practical
  • Assisted
  • Adaptable
  • Ability To Work Under Pressure
  • Ability To Work In A Team
  • Customer Relationships
  • Constructive Feedback
  • Time Management

Languages


  • English — Professional
  • Kannada — Native or Bilingual
  • Hindi — Fluent
  • Urdu — Native or Bilingual
  • Arabic — Beginner
Resume
Profile

Musthaq Ahamed

Team Leader

  Shiralakoppa, Karnataka 577428, India 


Career Objective
To secure a challenging position in a reputable organization, to expand my learning, knowledge, and skills and to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

    

Work Experience

September 2019 - October 2021

Team Leader

Royal Enfield

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Submitted reports to senior management to aid in business decision-making and planning.
Monitored sales team performance and provided constructive feedback.
Reported sales data to upper management for review.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Kept detailed track of sales and customer information in company system.
Trained, coached and mentored new sales associates for maximum performance.
Negotiated contracts and sales terms with new and existing clients

September 2018 - September 2019

Sales Executive

Royal Enfield

Sales Executive at Royal Enfield, Shimoga

Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Presented products to clients using dynamic presentations and practical use-case scenarios.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.

May 2017 - February 2018

Medical laboratory technician

Life Care Diagnostics

Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injurie s.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Assisted with safe transfusions by conducting tests and completing blood counts.
Set up, maintained and verified sterility of lab equipment and tools.
Analyzed experiment and test results to validate adherence to standards and specifications.
Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Served customers and followed outlined steps of service.

Education

National Institute Of Information Technology

Computer Programming

2019 - 2019

Gangotri Paramedical Institution

Diploma

2016 - 2019

Govt Junior College

10

2013 - 2014

Skills


  • Adaptability
  • Ambitious
  • Practical
  • Assisted
  • Adaptable
  • Ability To Work Under Pressure
  • Ability To Work In A Team
  • Customer Relationships
  • Constructive Feedback
  • Time Management

Languages


  • English — Professional
  • Kannada — Native or Bilingual
  • Hindi — Fluent
  • Urdu — Native or Bilingual
  • Arabic — Beginner