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Definition of Reputation Credits
Navaneeth
Operations Manager
Skilled and Dedicated professional with 10 years of experience in Onboarding, Client Relationship Management, Vendor Management, Procurement Operations, Logistics Operations and Liquidation in leading Ecommerce and Staffing organization. Through Democratic Management style I carry experience in leading teams effectively with proven ability of time management in day to day operations. Problem Solving being my greatest strength, I possess the ability to achieve tough targets and complete challenging projects under any circumstances.
BACKGROUND
✓ Graduate with 10+ years of experience in Flipkart Internet Private Limited, Aegis Limited, Teamlease Services Limited, IBM and Ocwen Financial Solutions Pvt Ltd in various roles as Team Leader Operations, Vendor Management, Logistics Support, Assistant Manager Operations and Manager Operations
✓ Specialized in leading small to large teams of 15-50+ FTE resources including Assistant Managers, Team Leaders, SME's, Trainers & QAs with effective SLA Management, Client Management, execution of improvement and/or reengineering projects in operations and support functions
✓ Conduct need base assessments, performance reviews, capacity planning, productivity, quality, customer service standards etc.
✓ Ensure effective planning and execution of operations and must reduce waste levels through problem solving and time management and achieve milestones and requirements of the organization
✓ Good communication and interpersonal skills with the ability to generate trust and build rapport
✓ Being a dedicated and focused individual, I am determined to add value to the organization I work for, through my exceptional managing skills, knowledge and coaching ability
Bengaluru, Karnataka 560076, India
Work Experience
Operations Manager • TEAMLEASE SERVICES LIMITED
Roles & Responsibilities :
* Managed South and East Zones PAN India with 525+ client base and 36000+ employees
* Effective TAT management resulting in key client retention and a minimum of 2% add-on to the business growth every quarter
* Was part of the Business planning team and one of the major contributor towards execution of improvisation and reengineering of operational and support functions resulting in revenue spike of 12% in the financial year 2018-19
* Dashboard for Daily, weekly and monthly reports published on quality and productivity to create visibility of the team and individual performances
* Leading the Monthly and Quarterly review meets with the management team for process improvements
* Regular training and feedback sessions held in collaboration with Training and Quality teams alongside the interlinked stakeholders
* Monthly employee review session conducted to understand individual strength and weakness
January 2018 - June 2019
Assistant Operations Manager • AEGIS LIMITED
Seller Support Problem Solving/Seller Relationship Management, Max Team Size 45+
* Problem Management - Responsible for managing the life-cycle of all problems. Primary objective being prevention of Incidents from happening and to minimize the impact of Incidents that cannot be prevented and also develop final solutions for known errors
* Upto 95% of the incidents were closed within 4 hrs and CSAT maintained @90% and NPS @95%
* Secure quality and constant improvement of seller service centre through stakeholder management
* Dashboard for Daily, weekly and monthly reports published on quality and productivity to create visibility of the team and individual performances
* Leading the Monthly and Quarterly review meets with the management team for process improvements
* Regular training and feedback sessions held in collaboration with Training and Quality teams alongside the rest of the stakeholders
* Monthly employee review session conducted to understand individual strength and weakness and formulate, implement, track career path and developmental plans
March 2016 - January 2018
Team Leader • FLIPKART INTERNET PRIVATE LIMITED
Roles & Responsibilities :
Seller On-Boarding/KYC, Team Size 15-20
* Entire Onboarding assistance of sellers on Flipkart platform
* Managing partner business at Aegis Noida, Flatworld Bangalore, Serco Bangalore, Minacs Bangalore and Vendor partner Delhi, Kolkata, Mumbai & Bangalore
* Ensured upto 99% transition in day to day operations
* Develop, implement and maintain SOP for the central team and the partner setups
* Serve as an enterprise-wide advisor of KYC & On-boarding compliance risks to the organization, educating the business and helping them design and remediate gaps if any
* Leading the Monthly and Quarterly review meets with the management team for process improvements
* Regular training and feedback sessions held in collaboration with Training and Quality teams alongside the rest of the stakeholders
* Monthly employee review session conducted to understand individual strength and weakness and formulate, implement, track career path and developmental plans
Seller Relationship Management - Client Management, Team Size 40 - 50
* Develop a self-service analytics strategy to drive decentralized decision making on a variety of what-if scenarios like Order cancellations, Returns, Visibility issues etc.
* Interpret product sales and other reports to identify errors and provide insight into performance and ideas for resolutions/improvements.
* Seller cancellations were reduced upto 85% through FBF implementation
* Developing strategies to make recommendations for best investment tactics for each seller
* Regular advertising campaigns created for sellers for better visibility and sale spike
* Weekly market intelligence and research report generation at seller and category level to improve sales performance resulting in revenue growth
* Handled high-profile accounts worth upto Rs. 1500 Crs
November 2012 - March 2016
Senior Practitioner • IBM DAKSH
* Improved office operations by automating client correspondence, record tracking and data communications
* Originated, reviewed, processed, closed and administered customer loan proposals
* KYC verification through the client solicitors prior to Loan settlements
June 2011 - November 2012
Associate Cashier • OCWEN FINANCIAL SOLUTIONS PRIVATE LIMITED
* Maintained organized and clean customer areas by completing monthly recovery checklists
* Online payment receipts and processing through Citrix
* Persistently reached out to customers with extremely past due accounts to recover lost revenue
June 2008 - December 2009
Education
2005 - 2008
Christ University
BACHELOR OF COMMERCE Finance & Marketing
Skills
Languages
- Improvisation
- Democratic
- Interpersonal Skills
- Good Communication
- Decision Making
- Problem Solving
- People Management
- Client Management
- Business Growth
- Capacity Planning
- Resource Planning
- Resource Utilization
- English — Professional
- Kannada — Professional
- Hindi — Professional
Navaneeth
Operations Manager
Skilled and Dedicated professional with 10 years of experience in Onboarding, Client Relationship Management, Vendor Management, Procurement Operations, Logistics Operations and Liquidation in leading Ecommerce and Staffing organization. Through Democratic Management style I carry experience in leading teams effectively with proven ability of time management in day to day operations. Problem Solving being my greatest strength, I possess the ability to achieve tough targets and complete challenging projects under any circumstances.
BACKGROUND
✓ Graduate with 10+ years of experience in Flipkart Internet Private Limited, Aegis Limited, Teamlease Services Limited, IBM and Ocwen Financial Solutions Pvt Ltd in various roles as Team Leader Operations, Vendor Management, Logistics Support, Assistant Manager Operations and Manager Operations
✓ Specialized in leading small to large teams of 15-50+ FTE resources including Assistant Managers, Team Leaders, SME's, Trainers & QAs with effective SLA Management, Client Management, execution of improvement and/or reengineering projects in operations and support functions
✓ Conduct need base assessments, performance reviews, capacity planning, productivity, quality, customer service standards etc.
✓ Ensure effective planning and execution of operations and must reduce waste levels through problem solving and time management and achieve milestones and requirements of the organization
✓ Good communication and interpersonal skills with the ability to generate trust and build rapport
✓ Being a dedicated and focused individual, I am determined to add value to the organization I work for, through my exceptional managing skills, knowledge and coaching ability
Bengaluru, Karnataka 560076, India
Work Experience
Operations Manager • TEAMLEASE SERVICES LIMITED
Roles & Responsibilities :
* Managed South and East Zones PAN India with 525+ client base and 36000+ employees
* Effective TAT management resulting in key client retention and a minimum of 2% add-on to the business growth every quarter
* Was part of the Business planning team and one of the major contributor towards execution of improvisation and reengineering of operational and support functions resulting in revenue spike of 12% in the financial year 2018-19
* Dashboard for Daily, weekly and monthly reports published on quality and productivity to create visibility of the team and individual performances
* Leading the Monthly and Quarterly review meets with the management team for process improvements
* Regular training and feedback sessions held in collaboration with Training and Quality teams alongside the interlinked stakeholders
* Monthly employee review session conducted to understand individual strength and weakness
January 2018 - June 2019
Assistant Operations Manager • AEGIS LIMITED
Seller Support Problem Solving/Seller Relationship Management, Max Team Size 45+
* Problem Management - Responsible for managing the life-cycle of all problems. Primary objective being prevention of Incidents from happening and to minimize the impact of Incidents that cannot be prevented and also develop final solutions for known errors
* Upto 95% of the incidents were closed within 4 hrs and CSAT maintained @90% and NPS @95%
* Secure quality and constant improvement of seller service centre through stakeholder management
* Dashboard for Daily, weekly and monthly reports published on quality and productivity to create visibility of the team and individual performances
* Leading the Monthly and Quarterly review meets with the management team for process improvements
* Regular training and feedback sessions held in collaboration with Training and Quality teams alongside the rest of the stakeholders
* Monthly employee review session conducted to understand individual strength and weakness and formulate, implement, track career path and developmental plans
March 2016 - January 2018
Team Leader • FLIPKART INTERNET PRIVATE LIMITED
Roles & Responsibilities :
Seller On-Boarding/KYC, Team Size 15-20
* Entire Onboarding assistance of sellers on Flipkart platform
* Managing partner business at Aegis Noida, Flatworld Bangalore, Serco Bangalore, Minacs Bangalore and Vendor partner Delhi, Kolkata, Mumbai & Bangalore
* Ensured upto 99% transition in day to day operations
* Develop, implement and maintain SOP for the central team and the partner setups
* Serve as an enterprise-wide advisor of KYC & On-boarding compliance risks to the organization, educating the business and helping them design and remediate gaps if any
* Leading the Monthly and Quarterly review meets with the management team for process improvements
* Regular training and feedback sessions held in collaboration with Training and Quality teams alongside the rest of the stakeholders
* Monthly employee review session conducted to understand individual strength and weakness and formulate, implement, track career path and developmental plans
Seller Relationship Management - Client Management, Team Size 40 - 50
* Develop a self-service analytics strategy to drive decentralized decision making on a variety of what-if scenarios like Order cancellations, Returns, Visibility issues etc.
* Interpret product sales and other reports to identify errors and provide insight into performance and ideas for resolutions/improvements.
* Seller cancellations were reduced upto 85% through FBF implementation
* Developing strategies to make recommendations for best investment tactics for each seller
* Regular advertising campaigns created for sellers for better visibility and sale spike
* Weekly market intelligence and research report generation at seller and category level to improve sales performance resulting in revenue growth
* Handled high-profile accounts worth upto Rs. 1500 Crs
November 2012 - March 2016
Senior Practitioner • IBM DAKSH
* Improved office operations by automating client correspondence, record tracking and data communications
* Originated, reviewed, processed, closed and administered customer loan proposals
* KYC verification through the client solicitors prior to Loan settlements
June 2011 - November 2012
Associate Cashier • OCWEN FINANCIAL SOLUTIONS PRIVATE LIMITED
* Maintained organized and clean customer areas by completing monthly recovery checklists
* Online payment receipts and processing through Citrix
* Persistently reached out to customers with extremely past due accounts to recover lost revenue
June 2008 - December 2009
Education
2005 - 2008
Christ University
BACHELOR OF COMMERCE Finance & Marketing
Skills
Languages
- Improvisation
- Democratic
- Interpersonal Skills
- Good Communication
- Decision Making
- Problem Solving
- People Management
- Client Management
- Business Growth
- Capacity Planning
- Resource Planning
- Resource Utilization
- English — Professional
- Kannada — Professional
- Hindi — Professional