200+ customers within a three-month timeframe. Collaborated closely with cross-functional teams and team members to craft 30+ user-centric documents and produce 15+ videos addressing client pain points, contributing to a 75% client retention rate. Customer Success Manager • ANIWARE JulyMarch 2020 Applied negotiation skills to acquire clients, boosting MAU and retention through addressing user pain points. Improved product usability by empathizing with user needs and collaborating cross-functionally. Closed 128 deals in 3 months utilizing interpersonal skills, driving a 30% increase in the client base and surpassing a 120% KPI target
東吳大學 Soochow University・
Bachelor of German Language and Culture, Bachelor of English Language and Literature