skills in the engineering field and to further my professional development. Ho Chi Minh City, Vietnam Work Experience DecemberPresent Head Barista Carter Lovett - Support the manager in running an efficient, professional, safe and profitable operation following all company standards. - Prepare and serve specialty coffee drinks and teas, and upselling recommend pastries and cakes to match the beverage order. - Take ownership for accomplishing new and different requests to enhance coffee shop reputation and generate revenues. - Manage inventories by replensishing coffee bean supply, stocking coffee brewing equipment, and ensuring sufficient supplies. - Develop and implement trainning and development

up. * Arranging schedule and coordinate to HODs for departmental review * Doing coordination with Human resources department for all management events. Receptionist • Rama Beach Resort & Villas MayAugust 2014 | Badung, Bali Job description: * Handling guest check in/out * Giving hotel information to arrival guest * Cashiering * Handling walking guest * Doing upselling * Handling guest complaint * Handling guest request * Handling phone service * Handling guest message * Able to be guest relation officer * Handling for wake up call * Arranging for guest pick up * Preparing for guest voucher * Handling money changers * Doing coordination with HK department related to room assignments * Arranging for guest birthday party

and enhance overall business processes. * Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts * Awarded Star Performer in the Annual Business reviewFebruaryPresent Regional Key Account Manager SaaS - West India Work Store Limited * Orchestrated onboarding, retention and renewal, upselling, and cross-selling strategies to drive Monthly and Quarterly revenue growth in strategic Key Accounts within the West Region * Supported the regional head in his key functionalities and managing 25 Strategic Key Accounts. * Responsible for Business growth in 3 categories, ie. Office Supplies, Corporate gifting and Vendor

clientele by networking to find new customers and generate a list of prospective clients. * ⁠Finding the best insurance deals available for a wide range of clients. * Explaining what a policy covers to clients. * Dealing with insurance companies through online insurance interfaces, emails and via phone calls * Utilising client information to maximise opportunities to cross sell and up selling Insurance Warehouse Tally Clerk • GAC Logistics -African Eastern JuneFebruary 2016 * Prepare quantity report of the container. * Documentation of Import-export. * Control the process of container off & on loading (Import & export). * Preparation of damag...

yang sedang berjalan Sales Counter NBRS • Pt Fatahillah Anugerah NBRS JuniJunimenjual produk gamis, koko, dan fashion muslim lainnya kepada para distributor - komunikasi yang baik kepada 15 distributor yang di handle Sales Counter Hijab • Pt Fatahillah Anugerah NBRS DesemberJunimelakukan costumer service kepada mitra distributor NBRS Corp - follow up pembelanjaan distributor dan up selling untuk mencapai target dari distributor. staff Warehouse • Pt Fatahillah Anugerah NBRS JuliDesembermelakukan stock opname berkala agar menjaga stok tetap akurat dengan sistem - menerima dan memproses produk yang masuk dari vendor ke gudang PendidikanUniversitas Pamulang Teknik informatika Skil Microsoft Office Sales & Customer Service Kreativitas marketing Adobe Photoshop video

mentoring to the startups of the 2017 StartupBootCamp Fintech MX batch. Review the business models, commercial strategies, sales approach and evaluating potential partnerships. Project Manager AugDec 2011 at PROSA Project management for commercial solutions and core migrations for banks and nancial institutions. Focus on customer relationships and upselling. Other previous experience AugAug 2009 Business consulting, product upsell and analysis for several institutions and companies such as SAS Institute, SHCP, SAT, Comercial Mexicana, LMS Marketing and CONACULTA. Tool Box Methodologies SCRUM (certified) with 3 years of experience. PMI Project Management with 6 years of experience

relevant regulations and documentation requirements. Relationship Officer • PT PKSS (BRI Group) SeptemberJanuary 2018 Develop and nurture relationships with existing clients, understanding their needs, preferences, and objectives. Act as the primary point of contact for client inquiries, providing timely and accurate responses to their questions and concerns. Proactively reach out to clients to ensure their satisfaction with our products or services, and identify opportunities for upselling or cross-selling. Collaborate with internal teams, including sales, customer service, and product development, to address client needs and resolve issues effectively. Maintain accurate records of client...