Ryan Boulehmi • Dedicated and hardworking professional with 4 years’ experience working in the food and beverage industry. Exceptionally skilled at providing the best customer services to restaurant patrons to ensure recurring business. Bilingual: English/French . • A reliable and self-motivated individual with hands-on experience in providing exceptional food and beverage services to customers. Excellent communicator who has a proven ability to handle guests’ concerns and complaints effectively. Verifiable track record of strong rapport building with patrons which resulted in recurring business. [email protected] Shop ASST.Manager Bizerte, TN

資訊的介紹和旅客應對 (中英文皆可) Checking guests in and out, issuing keys, taking reservations by telephone, email or OTA preparing bills and dealing with payments. Provided day-to-day customers support to ensure an effective client-centered service, Including handle guest Inquiries and Complaints Assistant 芳香療法教學助理協助教師課程，自己從中也考取了國際芳療師證照，運用生活中技能 語言：英文能力（中等

Assist guest with check-in & check-out processes with VHP system, coordinating with housekeeping, handle complaint, and processing guest payments & managing bills OktoberPresent Project Leader Extro Wedding Organizer Coordinate with vendors and clients, planning and managing finalization of meeting with clients and monitor all on site wedding reception JuniDesember 2022 Guest Service Agent / Front Office Department Maison Teraskita Hotel, Bandung Assist guest with check-in & check-out processes with VHP system, coordinating with housekeeping, handle complaint, and processing guest payments & managing bills OktoberMei 2022 Key Account Management / Corp. Sales Executive RedDoorz Indonesia Coordinating with corp. sales

shops, recap monthly stock data Purchaser • PT Liebra Permana SeptemberJanuari 2018 purchasing materials from suppliers, monitor the delivery of goods from the supplier to the warehouse, submit documents related to shipment to the finance department, establishing good communication with buyers, suppliers and factory workers Receptionist • Universal School JuniSeptember 2016 receive guests for new registration purposes or personal needs to meet management, make outgoing calls or receive incoming calls, Accommodate complaints or suggestions from students' parents to be forwarded to management, Coordinating staff and teacher absences Merchandiser • Busana Apparel Group (PT. Ungaran Sari Garments) NovemberMei 2014 Make a timeline or

2 years. Cross-department communication: Based on the market situation, plan and recommend the main sales products, arrange the marketing team to target customer groups, implement schedule exposure and other details. AprFebDin Tai Fung - Service Attendant (International) 1. Serve as deputy in the reception and working area, handle customers' complaints and emergencies; work planning to ensure team operates smoothly. Ensured clients’ satisfaction by full communications and effective solutions. 2. Participate in online meeting between the head office and each branch every month; participate in meetings with servers and chef every week to make sure

first point of contact for most customers, endeavor to answer telephone enquiries in an efficient, friendly and professional manner. - Maintain familiarity with office listings, including advertisements, so an enquiry can be directed to the most appropriate member of staff promptly. Call centre officer • Grab Singapore MarchAprilHandling enquiries and complaints from drivers and passengers -Back end administrative work -Providing customer service for inbound and outbound calls Senior Guest Service Associate • Novotel Clarke Quay Singapore MayMayHandling guests walk-in, checking in and check outs -Guest billing and payments -Good communications and public relations -To carry out other admin jobs assigned

. Novotel & ibis Hotel, Dubai Bartender, Feb 2016 ~ Jan 2018 Greet customers, make reservations, and seat patrons when tables are available. Hand out menus and explain menu items and specials. Take customer orders and deliver to food servers. Deliver prepared food to patrons and clean tables. Handle customer complaints. The Grand, New Delhi , Food and Beverage Attendant , Jul 2014 ~ Jan 2016 Greet customers, make reservations, and seat patrons when tables are available. Hand out menus and explain menu items and specials. Take customer orders and deliver to food servers. Deliver prepared food