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Assistant Customer Service Manager @Lalamove小蜂鳥國際物流有限公司
2022 ~ Present
Customer Service Manager
Within one month
KPI Management
Project Management
Training & Development
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Providence University
Mass Communication
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Customer Care Team Lead @Cicil.co.id
2020 ~ 2023
Administrator and Customer Service Specialist
Within two months
Microsoft Office
Zendesk
Google Suite / Microsoft Office Package
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Politeknik Negeri Malang
Teknik Kimia
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資深產品經理 Senior Product Manager
More than one year
/ back-end engineer team. Data Analysis Familiar with using SQL for data analysis and Excel tools to do CRM analysis. Experience Watsons TW 2018 SepNow (still on position) eCommerce Project Manager Watsons Taiwan eStore system optimization (include Web and APP) Web site and APP UI / UX enhancement (Payment , Deliver , Promotion display system , Registration process enhancement. ) Customer engagement tools survey and cooperation with vendor to enhance Conversion rate ( Insite search and Recommendation) Develop other opportunities to increase traffics and Conversion rate : Line shopping cooperation / Line Pay . Traffics / Sales / TC / ATV /
Word
Google Drive
Outlook
Full-time / Not interested in working remotely
6-10 years
政治大學 公共行政學系
Product Managemet / E-commerce Markeing
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Avatar of Muhammad Rendra Adam.
Sub Leader Finance and Tax @PT. Tjokro Nippon Engineering
2021 ~ Present
Accounting & Tax Staff, finance, Data Analis
Within one month
precision in financial transactions. • Ensured audit compliance through meticulous maintenance and updates of accounting records. • Performed in-depth budget analyses and crafted expense reports to streamline financial planning. • Delivered timely month-end financial reports, bolstering the organization's fiscal integrity. • Reported to Accounting Manager, spearheading financial process and system enhancements. • Formulated cash flow projections and budgeting tactics to aid strategic business decisions. • Skilled in SIMODIS operations for effective real-time foreign exchange tracking. • Managed comprehensive tax responsibilities, including PPh 21, PPh 22, PPh Final, PPN, And SPT all Taxes, upholding regulatory adherence.
Word
Excel
PowerPoint
Employed
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
Diponegoro University
Management
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Past
R&D process integration engineer @ UMC
2014 ~ 2022
Semiconductor Engineer
More than one year
Excel
reliability
Process Integration
Unemployed
Not open to opportunities
Full-time / Interested in working remotely
10-15 years
National Yang Ming Chiao Tung University
Electrical Engineering & IC design
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Operations Executive @NGC ENERGY LLC
2019 ~ Present
Operations Executive
More than one year
in my career time. • Achieved and managed more than 20 Tons per day target production in the year span, while we were at 12 Tons per day in the early 2015 • Implemented operation and shop floor standards to reduce the Scrap and Rejection rate to an acceptable level Role: • Process study and enhancement. • 5S implementation, control plan design and execution. • Develop projects within allotted timelines and budget. • Process core tools : PPAP, APQP, SPC, FMEA, MSA, CONTROL PLAN - execution and team powering. • Preparing cost reports and cost-budget studies. • Resource planning and demand planning.
Troubleshooting
Coordinating
Team Building
Employed
Full-time / Interested in working remotely
6-10 years
Indian Institute of Logistics
PG Diploma in Shipping and Logistics
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Avatar of Alison Leung.
Head of Product Operations @Seekrtech 時刻科技
2023 ~ Present
專案經理/營運經理
Within one month
feedback analysis. 工作經歷 Head of Product Operations • Seekrtech 時刻科技 二月Present | Taipei, Taiwan - Project Management: Lead product team operations, ensuring project timelines and budgets are met. - Cross-Team Coordination: Coordinate among Engineering, Design, and Marketing to align project goals. - Efficiency Enhancement: Develop innovative processes to boost productivity and solve development issues. - Software Release: Oversee the release and distribution of software in app markets. - Quality Assurance Leadership: Manage QA and Customer Service teams for optimal performance. Project Manager • Seekrtech 時刻科技 五月二月 2023
Project Management
Team Management
Workflow Optimization
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Chiao Tung University
Department of Industrial Engineering and Management
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Analytics Intern @Bloomberg L.P.
2005 ~ 2005
More than one year
Steward, FebNov 2013 Tapped for inaugural position to serve as guardian of AIG’s financial data. Resolved quality issues (uniqueness, integrity, accuracy, consistency, completeness). Communicated issues to key stakeholders and directed project lifecycles. Managed three direct reports. Implemented cost saving initiatives for cash optimization and ROI enhancement. Updated processes to ensure that insights were available for sales team to make decisions for $400B portfolio. Introduced first market value report, analyzing extensive portfolio to capture errors and provide accurate data for more informed decision-making. Handled all audit stations internally, providing direction to departments
Business Development
Program Management
Business Strategy
More than 15 years
Bryant University
Certified Financial Planner
Avatar of Robert Yang.
Avatar of Robert Yang.
Senior Associate @DBS Bank
2023 ~ Present
Project Manager
Within two months
Bonds Taipei, Taiwan 工作經歷 Senior Associate • DBS Bank 八月Present Role in guiding the digital journey for investment products, including Mutual Funds, Bonds, and Insurance. This position enabled me to collaborate closely with product managers, significantly contributing to the efficient execution of new projects and enhancements. Throughout this process, we employed the scrum methodology, which not only fostered teamwork but also enhanced my skills and knowledge in agile practices. Assstant Program Manager • Citi 四月八月 2023 •As a digital journey owner for Citi TW's online banking, I've focused on
Word
Excel
Swift
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Shu-Te University
Avatar of Ong Sugiharto.
Offline
Avatar of Ong Sugiharto.
Offline
Vice Director of Business Planning & Operation @PT Buana Finance, Tbk
2016 ~ Present
Director
Within three months
policies and making sure the policies are applicable to the company. Also responsible for policies and socialization process, updating or creating business policies according to internal and external conditions, making sure that all the business policies must be and also inline with all infrastructure As Improvement Project Manager Do enhancement to make business processes easier, more effective, and more efficient. Such as shifting the credit acquisition process from decentralization to centralization. Upgrading the whole core system [Confins R2]. Responsible for user requirement process, design confirmation, data migration, user acceptance test, training for trainer session, training for
Communication
Networking Concepts
Hardworking
Employed
Full-time / Interested in working remotely
More than 15 years
Universitas Katolik Atmajaya Jakarta
Bachelor, Marketing Management

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Within three months
Vice Director of Business Planning & Operation
PT Buana Finance, Tbk
2016 ~ Present
Jakarta, Indonesia
Professional Background
Current status
Employed
Job Search Progress
Professions
Business Development, Strategic Planner, Project Manager
Fields of Employment
Work experience
More than 15 years
Management
I've had experience in managing 15+ people
Skills
Communication
Networking Concepts
Hardworking
Languages
Indonesian
Native or Bilingual
English
Professional
Job search preferences
Positions
Director
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
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No
Educations
School
Universitas Katolik Atmajaya Jakarta
Major
Bachelor, Marketing Management
Print

Ong Sugiharto

Vice Director of Business Planning & Operation

  Jakarta, Indonesia

Experienced Division Head of Business Planning and Development with a demonstrated history of working in the financial services industry.
Skilled in Marketing Management, Negotiation, Budgeting, Market Planning, and Business Planning. Strong education professional with a Bachelor's focused in Marketing Management from Universitas Katolik Indonesia Atma Jaya.

   |      [email protected]  |    +62 812 910 60064  |

Work Experience


Vice Director of Business Planning & Operation

PT Buana Finance, Tbk

July 2016 - Present
Jakarta, Indonesia

Responsible for the area of Business Planning Development Division and Operations Division. The departments under the division are:

Business Planning Control Department
Making and controlling budgets, including setting sales targets, and translating them into marketing programs that can be realized. Create and support marketing programs, including result analysis.

Insurance Department
Reviewing and controlling the performance of insurance companies for their services to our customers. Including opening new partnerships or terminating the partnership if necessary

Asset Selling Department
Responsible for asset repossession auction process and monitoring asset repossession stock. Reviewing and controlling the performance of Auction Companies for their services to the Company

Business Policy & Productivity Improvement Department
Responsible for reviewing business policies and making sure the policies are applicable to the company. Also responsible for policies and socialization process, updating or creating business policies according to internal and external conditions, making sure that all the business policies must be and also inline with all infrastructure

As Improvement Project Manager
Do enhancement to make business processes easier, more effective, and more efficient. Such as shifting the credit acquisition process from decentralization to centralization. Upgrading the whole core system [Confins R2]. Responsible for user requirement process, design confirmation, data migration, user acceptance test, training for trainer session, training for the end user session, rehearsal, go live, and after project live monitoring

Responsible for the end-to-end credit acquisition process. Including being responsible for every document asset stored in the company, and responsible for operational and administrative activities in all branches ("household activity") which are the main support for the operational activities of other divisions.

Opening new partnerships with other parties, especially related to changes in market conditions, such as cooperation with Market Place, credit acquisition online, focus on earning fee-based income, and also making new collaborations related to marketing programs that are more applicable to current conditions.

Business Planning & Control Department Head

PT OTO MULTI ARTHA (OTO GROUP)

September 2010 - June 2016
Jakarta, Indonesia 

Marketing and Sales Development Department Head at Oto Multiartha, a subsidiary company of Sumitomo corporation.
- Responsible for developing sales and marketing strategy through marketing intelligence, data (external and internal), and deep analysis.
- Provide and analyze market information (competitor pricing, competitor program, car market condition, industry information, etc).
- Pricing analysis and recommendation.
- Generate, implement, and monitor sales and marketing programs.
- Provide internal and external data analysis for management.
- Provide promotion activities support.

Assistant Trade Marketing Manager for General Trade (Tissue Business Unit)

PT. Asia Pulp And Paper Sinarmas

September 2009 - August 2010
Jakarta, Indonesia 

- Coordinate with the sales team to get sales data for general trade channel analysis to develop suitable promotion activity.
- Coordinate and monitor the promotion activities implementation (initiated by trade marketing) on the general trade channel.
- Coordinate with the motorist/sales agent to get information regarding shopper behavior, market condition, and key competitor activities on the general trade channel.
- Provide data to evaluate all the promotion activities (initiated by trade marketing) on the general trade channel.
- Achieve sales targets for general trade channels.
- Initiate effective promotion activities.
- Provide market insights (market data, shopper behavior, competitor activities, with detailed analysis and recommendation).

Sales Area Control

PT Yamaha Indonesia Motor Manufacturing

December 2007 - August 2009
Jakarta, Indonesia 

Sales Area Control at PT. Yamaha Motor Kencana Indonesia- in charge for eks karisidenan Pekalongan area (Losari, Bumiayu ,Brebes, Tegal, Pemalang, Pekalongan, Batang).
- Responsible for achieving area target sales and market share, through area judgment and strategy.
- Develop dealers through continuous education for dealers' owners and staff.
- Develop Yamaha brand images through dealers' promotion and activity
- Gain market intelligence in order to execute and implement area strategy
- Develop a partnership with the leasing company to support area sales targets and market share.
- Improve after-sales business as a synergy unit business in the area
- Responsible for improving dealers' quality and quantity as part of area strategy
- Utilize and be responsible for area promotion budget to support area sales targets.
- Develop partnerships with an external advertising agency and event organizers.

Education


Universitas Katolik Atmajaya Jakarta

Bachelor, Marketing Management

2002 - 2007

Resume
Profile

Ong Sugiharto

Vice Director of Business Planning & Operation

  Jakarta, Indonesia

Experienced Division Head of Business Planning and Development with a demonstrated history of working in the financial services industry.
Skilled in Marketing Management, Negotiation, Budgeting, Market Planning, and Business Planning. Strong education professional with a Bachelor's focused in Marketing Management from Universitas Katolik Indonesia Atma Jaya.

   |      [email protected]  |    +62 812 910 60064  |

Work Experience


Vice Director of Business Planning & Operation

PT Buana Finance, Tbk

July 2016 - Present
Jakarta, Indonesia

Responsible for the area of Business Planning Development Division and Operations Division. The departments under the division are:

Business Planning Control Department
Making and controlling budgets, including setting sales targets, and translating them into marketing programs that can be realized. Create and support marketing programs, including result analysis.

Insurance Department
Reviewing and controlling the performance of insurance companies for their services to our customers. Including opening new partnerships or terminating the partnership if necessary

Asset Selling Department
Responsible for asset repossession auction process and monitoring asset repossession stock. Reviewing and controlling the performance of Auction Companies for their services to the Company

Business Policy & Productivity Improvement Department
Responsible for reviewing business policies and making sure the policies are applicable to the company. Also responsible for policies and socialization process, updating or creating business policies according to internal and external conditions, making sure that all the business policies must be and also inline with all infrastructure

As Improvement Project Manager
Do enhancement to make business processes easier, more effective, and more efficient. Such as shifting the credit acquisition process from decentralization to centralization. Upgrading the whole core system [Confins R2]. Responsible for user requirement process, design confirmation, data migration, user acceptance test, training for trainer session, training for the end user session, rehearsal, go live, and after project live monitoring

Responsible for the end-to-end credit acquisition process. Including being responsible for every document asset stored in the company, and responsible for operational and administrative activities in all branches ("household activity") which are the main support for the operational activities of other divisions.

Opening new partnerships with other parties, especially related to changes in market conditions, such as cooperation with Market Place, credit acquisition online, focus on earning fee-based income, and also making new collaborations related to marketing programs that are more applicable to current conditions.

Business Planning & Control Department Head

PT OTO MULTI ARTHA (OTO GROUP)

September 2010 - June 2016
Jakarta, Indonesia 

Marketing and Sales Development Department Head at Oto Multiartha, a subsidiary company of Sumitomo corporation.
- Responsible for developing sales and marketing strategy through marketing intelligence, data (external and internal), and deep analysis.
- Provide and analyze market information (competitor pricing, competitor program, car market condition, industry information, etc).
- Pricing analysis and recommendation.
- Generate, implement, and monitor sales and marketing programs.
- Provide internal and external data analysis for management.
- Provide promotion activities support.

Assistant Trade Marketing Manager for General Trade (Tissue Business Unit)

PT. Asia Pulp And Paper Sinarmas

September 2009 - August 2010
Jakarta, Indonesia 

- Coordinate with the sales team to get sales data for general trade channel analysis to develop suitable promotion activity.
- Coordinate and monitor the promotion activities implementation (initiated by trade marketing) on the general trade channel.
- Coordinate with the motorist/sales agent to get information regarding shopper behavior, market condition, and key competitor activities on the general trade channel.
- Provide data to evaluate all the promotion activities (initiated by trade marketing) on the general trade channel.
- Achieve sales targets for general trade channels.
- Initiate effective promotion activities.
- Provide market insights (market data, shopper behavior, competitor activities, with detailed analysis and recommendation).

Sales Area Control

PT Yamaha Indonesia Motor Manufacturing

December 2007 - August 2009
Jakarta, Indonesia 

Sales Area Control at PT. Yamaha Motor Kencana Indonesia- in charge for eks karisidenan Pekalongan area (Losari, Bumiayu ,Brebes, Tegal, Pemalang, Pekalongan, Batang).
- Responsible for achieving area target sales and market share, through area judgment and strategy.
- Develop dealers through continuous education for dealers' owners and staff.
- Develop Yamaha brand images through dealers' promotion and activity
- Gain market intelligence in order to execute and implement area strategy
- Develop a partnership with the leasing company to support area sales targets and market share.
- Improve after-sales business as a synergy unit business in the area
- Responsible for improving dealers' quality and quantity as part of area strategy
- Utilize and be responsible for area promotion budget to support area sales targets.
- Develop partnerships with an external advertising agency and event organizers.

Education


Universitas Katolik Atmajaya Jakarta

Bachelor, Marketing Management

2002 - 2007