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Avatar of Sunil Pillai.
Avatar of Sunil Pillai.
Senior Customer care executive @platinum one
2021 ~ 现在
超過一年
Sunil Pillai Senior Customer care executive Knowledgeable and dedicated professional with extensive experience in BPO industry. Excellent team leading with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Energetic and results-oriented with passion for deloping relationships cultivating partnership and growning businesses. Thane West, Thane, Maharashtra, India Work Experience JanuaryPresent Senior Customer care executive platinum one *handling customer calls and Briefing customers about properties. *Making customer appointment with our sales team. *Achieving weekly targets SeptemberMarch 2020 Senior Associate Operations WNS Global
SAP
Customer solutions
Sales & Customer Service
全职 / 对远端工作有兴趣
4 到 6 年
Aptech Institute
Bachelor in computer application

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职场能力评价定义

专业技能
该领域中具备哪些专业能力(例如熟悉 SEO 操作,且会使用相关工具)。
问题解决能力
能洞察、分析问题,并拟定方案有效解决问题。
变通能力
遇到突发事件能冷静应对,并随时调整专案、客户、技术的相对优先序。
沟通能力
有效传达个人想法,且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序,有效运用时间,准时完成工作内容。
团队合作能力
具有向心力与团队责任感,愿意倾听他人意见并主动沟通协调。
领导力
专注于团队发展,有效引领团队采取行动,达成共同目标。
一個月內
QA Manager
Logo of 誠品生活股份有限公司.
誠品生活股份有限公司
2021 ~ 现在
Taipei, 台灣
专业背景
目前状态
就职中
求职阶段
目前会考虑了解新的机会
专业
QA、测试工程师
产业
电子商务, 电子商务 (EC)
工作年资
10 到 15 年
管理经历
我有管理 5~10 人的经验
技能
Test Planning
Test Case Design
Manual Testing
Robot Framework
Functional Testing
Quality Assurance
JIRA
Redmine
Bugzilla
TestLink
Postman
MySQL
YouTrack
语言能力
Chinese
母语或双语
English
中阶
求职偏好
希望获得的职位
QA manager, QA engineer
预期工作模式
全职
期望的工作地点
Taipei, 台灣
远端工作意愿
对远端工作有兴趣
接案服务
学历
学校
Kainan University
主修科系
Information Management Institute
列印
Image from Linkedin

Cheng Yu Fan (Peter)

I bring over a decade of expertise in software testing, with a strong focus on issue resolution and root cause analysis. In my current capacity as a manager, I've applied my deep understanding of software testing to lead and inspire my team. My disciplined and organized approach, coupled with a positive outlook, has allowed me to effectively communicate our goals and foster collaboration, to ensure our team achieves exceptional results.

   [email protected]
  +886 933-751972
  Taipei, Taiwan

Work Experiences

QA Manager 

eslite spectrum, 2022/1 - Now

Led an 8-member QA team, ensuring top-notch quality for Eslite EC.

  • Establish Team Guidelines and Policies
  • Define Quality Metrics 
  • Train and Develop the Team 
  • Risk Management 
  • Communication and Collaboration 
  • Develop Testing Strategies and Plans 
  • Resource Management 
  • Defect Management 
  • Monitor Testing Progress 
  • Continuous Improvement

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Engineer 

Gogoro , 2018/10 - 2021/03 

System integration testing and verification 

  • Work with a team of R&D to ensure the highest quality product delivery. 
  • Execute tests based on the created test plan 
  • Document detailed test procedures and discovered issues into the bug tracking system 
  • Create a test report based on the test results 
  • Use the Robot Framework in test automation for web applications 
  • Data validation between API and database (Postman and MySQL)
  • Support PM to clarify product features

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Engineer 

ASUS, 2014/05 - 2018/09

Ensure the ASUS official-site high quality. 

  • Testing and verification of the ASUS website, including functional testing and compatibility testing.
  • Create a test plan/ test cases and report for project. 
  • Build a Bug tracking system and test flow. 
  • Provide training courses for testers. 

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Test Automation Engineer

Institute for Information Industry (III), 2013/04 - 2014/05

Automation testing develop for Mobile App, including iOS and Android. 

  • Testing including Sanity test ,Stress test, Stability test and implementation of test plans, test cases and test report. 
  • In addition to tests mobile app also includes system vulnerability scan.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Software Test Engineer

Foxconn-Ingrasys (Foxconn), 2011/11 - 2013/03 

IP camera test including function test and lens test. 

  • Create and plan test plans and test projects. 
  • Set up the test environment, test and verify software functions and compatibility. 
  • Analyze test data, clarify issues, make suggestions for improvement, and write test reports. 
  • Testing and verification of project issues.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Software Test Engineer

Cyberlink, 2010/10 - 2011/11

Test and verify for mobile devices (mobile phones and tablets) and audio and video playback software.

  • Create and plan test plans and test projects. 
  • Set up the test environment, test and verify software functions and compatibility. 
  • Analyze test data, clarify issues, make suggestions for improvement, and write test reports. 
  • Maintain related test equipment. 
  • Testing and verification of project issues.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Mobile test assistant engineer

Quanta Computer, 2008/09 - 2009/09

Test and verify for windows smartphones and 3G data cards.

  • Set up the test environment to test and verify software functionality and compatibility.
  • Analyze test data, clarify issues, make suggestions for improvement, and write test reports. 
  • Testing and verification of project issues.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education


Master's Degree

Kainan University- Information Technology , Taoyuan, Taiwan 

2006/09~2009/06


Bachelor Degree 

Private Chinese Culture University- Information Technology , Taipei, Taiwan 

2003/09~2006/06

Skills & Tools 


Skills

Test Planning、Test Cases、Test Management、Manual Test、Test Automation、Microsoft Office


Tools

Robot Framework、Eggplant、Uptrends、Nessus、Redmine、Jira、Bugzilla、Jenkins、Postman


About me

With over a decade of experience, I've devoted my career to software testing, excelling in identifying and resolving complex issues, with a particular passion for pinpointing product flaws and uncovering their root causes.

In my current managerial role, I effectively leverage my extensive background in software testing to lead and inspire my team. My disciplined and organized approach, along with an unwaveringly optimistic outlook, empowers me to communicate our goals effectively and foster collaboration. I thrive on tackling new challenges and am highly motivated to drive our team's success.

Privately, I am a well-rounded individual who highly values relationships and meaningful conversations. I excel in cultivating productive working relationships, sometimes mirroring the dynamic between allies and adversaries with developers (RD). I am a reliable and proactive team player, wholeheartedly dedicated to achieving our goals together.

简历
个人档案
Image from Linkedin

Cheng Yu Fan (Peter)

I bring over a decade of expertise in software testing, with a strong focus on issue resolution and root cause analysis. In my current capacity as a manager, I've applied my deep understanding of software testing to lead and inspire my team. My disciplined and organized approach, coupled with a positive outlook, has allowed me to effectively communicate our goals and foster collaboration, to ensure our team achieves exceptional results.

   [email protected]
  +886 933-751972
  Taipei, Taiwan

Work Experiences

QA Manager 

eslite spectrum, 2022/1 - Now

Led an 8-member QA team, ensuring top-notch quality for Eslite EC.

  • Establish Team Guidelines and Policies
  • Define Quality Metrics 
  • Train and Develop the Team 
  • Risk Management 
  • Communication and Collaboration 
  • Develop Testing Strategies and Plans 
  • Resource Management 
  • Defect Management 
  • Monitor Testing Progress 
  • Continuous Improvement

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Engineer 

Gogoro , 2018/10 - 2021/03 

System integration testing and verification 

  • Work with a team of R&D to ensure the highest quality product delivery. 
  • Execute tests based on the created test plan 
  • Document detailed test procedures and discovered issues into the bug tracking system 
  • Create a test report based on the test results 
  • Use the Robot Framework in test automation for web applications 
  • Data validation between API and database (Postman and MySQL)
  • Support PM to clarify product features

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Engineer 

ASUS, 2014/05 - 2018/09

Ensure the ASUS official-site high quality. 

  • Testing and verification of the ASUS website, including functional testing and compatibility testing.
  • Create a test plan/ test cases and report for project. 
  • Build a Bug tracking system and test flow. 
  • Provide training courses for testers. 

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Test Automation Engineer

Institute for Information Industry (III), 2013/04 - 2014/05

Automation testing develop for Mobile App, including iOS and Android. 

  • Testing including Sanity test ,Stress test, Stability test and implementation of test plans, test cases and test report. 
  • In addition to tests mobile app also includes system vulnerability scan.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Software Test Engineer

Foxconn-Ingrasys (Foxconn), 2011/11 - 2013/03 

IP camera test including function test and lens test. 

  • Create and plan test plans and test projects. 
  • Set up the test environment, test and verify software functions and compatibility. 
  • Analyze test data, clarify issues, make suggestions for improvement, and write test reports. 
  • Testing and verification of project issues.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Software Test Engineer

Cyberlink, 2010/10 - 2011/11

Test and verify for mobile devices (mobile phones and tablets) and audio and video playback software.

  • Create and plan test plans and test projects. 
  • Set up the test environment, test and verify software functions and compatibility. 
  • Analyze test data, clarify issues, make suggestions for improvement, and write test reports. 
  • Maintain related test equipment. 
  • Testing and verification of project issues.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Mobile test assistant engineer

Quanta Computer, 2008/09 - 2009/09

Test and verify for windows smartphones and 3G data cards.

  • Set up the test environment to test and verify software functionality and compatibility.
  • Analyze test data, clarify issues, make suggestions for improvement, and write test reports. 
  • Testing and verification of project issues.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education


Master's Degree

Kainan University- Information Technology , Taoyuan, Taiwan 

2006/09~2009/06


Bachelor Degree 

Private Chinese Culture University- Information Technology , Taipei, Taiwan 

2003/09~2006/06

Skills & Tools 


Skills

Test Planning、Test Cases、Test Management、Manual Test、Test Automation、Microsoft Office


Tools

Robot Framework、Eggplant、Uptrends、Nessus、Redmine、Jira、Bugzilla、Jenkins、Postman


About me

With over a decade of experience, I've devoted my career to software testing, excelling in identifying and resolving complex issues, with a particular passion for pinpointing product flaws and uncovering their root causes.

In my current managerial role, I effectively leverage my extensive background in software testing to lead and inspire my team. My disciplined and organized approach, along with an unwaveringly optimistic outlook, empowers me to communicate our goals effectively and foster collaboration. I thrive on tackling new challenges and am highly motivated to drive our team's success.

Privately, I am a well-rounded individual who highly values relationships and meaningful conversations. I excel in cultivating productive working relationships, sometimes mirroring the dynamic between allies and adversaries with developers (RD). I am a reliable and proactive team player, wholeheartedly dedicated to achieving our goals together.