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Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for medical claims and prescription drug orders via phone, email, and chat while maintaining professionalism and empathy. • Liaised between providers, insurance companies, and patients to expedite orders and resolve any issues or discrepancies. • Provided exceptional customer service by maintaining a 92% one-call resolution rate consistently ensuring patient satisfaction. • Set clear expectations, monitored phone calls, and provided feedback to assist 15+ agents
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*
Freelance Product Designer (Available for Contracts) @Self Employed2023 ~ Present
・
Senior UI/UX designer / Product designer
Within one month
Li-Chia Cheng UX & Product Designer | 5 years of creating meaningful experiences through research-driven design I’m James Cheng, a UX designer and strategist with a focus on designs that puts empathy and data at the forefront. My background in customer service has given me a unique take on balancing the needs of businesses and users. After completing a Masters in Human-Technology Interaction in Tampere, Finland, I’ve since worked in various agency and in-house roles across industries such as e-commerce, web3, healthtech, and fintech. My goal is to create digital experiences that
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tampere University
・
Human Technology Interaction
Past
UX Designer @美商普維股份有限公司台灣分公司2020 ~ 2022
・
UI/UX Designer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chiao Tung University
・
Institute of Applied ArtPast
Senior Product Application Engineer @Mi Equipment2021 ~ 2023
・
Senior Engineer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chung Yuan Christian University
・
Physic
Past
UX Designer @Spark Protein 星睿食品2022 ~ 2023
・
UIUX 產品設計
Within one month
Software Figma Sketch Builder.io Procreate Photoshop Illustrator After Effects Rive Flinto Skill 線框圖 Wireframe 介面設計 UI Design 視覺模型 Mockup 微動畫 Micro Animation 原型設計 Prototype 設計系統 Design System 同理心地圖 Empathy Map 競品分析 Competitive Audit 使用者旅程地圖 User Journey Map 可用性測試 Usability Testing 情境故事板 Storyboard 人物誌 Persona 親和圖 Affinity Diagram 質化訪談 Interview 量化問卷 Questionnaire
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
亞洲大學 Asia University
・
商品設計
Past
Sr. Product Designer @OneDegree2022 ~ Present
・
Product Designer (UI/UX)
Within one month
Chia Peng Liu Product Designer I have over 5 years of product design experience background in fintech, SaaS, E-commerce & entertainment field. Multidisciplined professional across user-centered design and development. Put empathy on user's needs, communicate and collaborate with engineers, finding the best solution between design and development. He focusing on user experience design workflow, then designing and implementing that feasible proposal to solve problems. I love to keep learning trend in UI / UX and development techniques. Try to design products with better user experience, high quality, and increasing conversion rate, dedicating to
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Ming Chuan University
・
Digital Media Design
Past
Senior Product Designer @OneDegree2021 ~ 2022
・
Senior Product Designer
Within three months
Eason Lin 林鈺昇 Over 10 years of interaction and graphic design experience in various industries. Including InsurTech, OTT, E-Commerce, advertising agency, and technology of long-term healthcare.Good at cross-departmental collaboration and cross-platform UIUX design (including Web / iOS / Android / TVos / Smart TV) [email protected] https://www.linkedin.com/in/eason-lin-855b2971 WORK EXPERIENCE Senior Product Designer • OneDegree SEPOCTMentored and guided assigned junior designers - Collaborated with cross-functional teams such as product managers, engineers, and stakeholders to define and prioritize
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
世新大學 Shih Hin University
・
DEPARTMENT OF PUBLIC RELATIONS & ADVERTISING
Devolopment Assistant Manager @Jardine Restaurant Group2023 ~ Present
・
系統分析師
Within one month
limited resources. - Identified root causes and promptly devised solutions to tackle immediate critical problems. 2. Strong Analytical Skills: - Successfully took over unfinished projects and new assignments after the departure of former engineers. - Quickly grasped the company's programming logic, ensuring timely project launches. 3. Empathy and User-Centric Approach: - When designing new system processes, empathized with users by considering various scenarios from their perspective. - Anticipated challenges users may encounter and proposed suitable system process designs, eliminating cumbersome tasks. Experiences Assistant Manager • Jardine Restaurant Group AprilPresent Led team for effective collaboration. Specialized
Employed
・
Open to opportunities
Full-time / Interested in working remotely
10-15 years
Providence University
・
資訊管理學系
Within one month
s most disruptive brands, being one of the top performers of a collective team of highly capable, passionate and driven people who deploy technology and maximize data to fuel our customers’ success. Educator • Happy Time Education Institution SepJul 2022 Designed adapted teaching methods, swiftly responding to students' needs with empathy and understanding, fostering an environment of compassion and kindness while guiding their learning journey with grace. Project Instructor for Overseas Youth Volunteering Program • Charming Will Foundation Winter & SummerGuided a number of young American volunteers in online teaching to the Taiwanese students in remote areas, cultivating their confidence, refining
4-6 years
Taipei National University of the Arts
・
戲劇學系Executive @Nirvana Asia Group2022 ~ Present
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INSURANCE AGENT
Within three months
6-10 years
MONASH UNIVERSITY MALAYSIA
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Employed
Job Search Progress
Not open to opportunities
Professions
UX Design, Market Researcher
Fields of Employment
Media
Work experience
6-10 years
Management
None
Skills
Languages
English
・
Fluent
Job search preferences
Positions
UX Designer, User Researcher
Job types
Full-time
Locations
台灣台北, 台灣高雄, 台灣台中, 台灣台南
Remote
Interested in working remotely
Freelance
No
Educations
School
國立清華大學
Major
社會學, 哲學
Philip Li
UX Researcher
I've dived into user experience in the internet industry for 6 years, and I regard myself as a lifetime worker in humanities and social sciences. Finding cause and effect from qualitative data, and finding patterns from quantitative data is my area of expertise. However, I also believe the key to success for advocating good design relies on more than just data, but also building up one’s persuasiveness and authoritativeness in the field.
Years of working with software development teams has given me a good understanding of how to co-work with PMs, UI Designers and R&D Engineers in a mutually comfortable way. I have also had ample experience in the process of agile development. This has made me an advocate of rapid iteration in product validation.
Skills
UX Research
- In-depth interview
- Usability testing
- User group research
Design Proposition
- Concept validation
- Value workshop
- Data analysis
Agile Development
- Agile methodology
- Scrum induction
Language
- Chinese
- English
Experiences
UX Designer
PIXNET Digital Media Corporation • May 2016 – Dec 2020
User Experience Research
- Clarified research goals from requesting departments, planning and performing interviews or usability tests, etc., and proposing optimization plans.
- User segments I've conducted research on include bloggers, food article readers, open-shelf makeup buyers, college-aged Instagram users, and digital life of teenagers, etc.
- Conducted our weekly Project User Day, with a goal of receiving timely feedbacks from potential users of our products in the early stage, creating opportunities for our development teams to meet users face-to-face and empathize with users, as well as tracking follow-up items.
- Interview observation participation rates for personnel from other departments rose up to 400% after Project User Day.
Product Design Proposition
- Collaborated with PMs & UI Designers to implement product optimizations, including but not limited to planning usability testing, defining and analyzing key indicators, hosting cross-functional workshops, proposing optimization plans, tracking development progress and metrics.
- Products I've participated in proposing include an app for finding restaurants, a control panel upgrade for our blogging platform, an O2O restaurant reservation service, and an interest-based social app, etc.
- In the case of the blog control panel upgrade, I proposed 41 optimization items, of which 20 were revised, and which resulted in successfully increasing the usage rate of our new version by 24% after optimization, allowing the company to carry out its long-time goal of deprecating its legacy control panel.
- Created user flows and wireframes for a data platform application as envisioned by the product owner and our operations team, and engaged in rapidly iterating discussions with the product owner, operations and developers.
Agile Development Project Workflow
- Took on the role of a Scrum Master, and led 3 separate product teams through their transformation into agile teams separately. Each team completed at least 3 months of weekly or bi-weekly sprints and released at least 10 deliverables under my guidance before handing off to successive scrum masters.
- Helped teams create proper user stories, assisted the PO in value prioritization, removed obstacles for team members, and facilitated team self-management and self-growth.
User Researcher
MitraStar • Jul 2014 – Dec 2015
User Research and Service Design
- Performed some heuristic evaluations with team members for the development of a photo-sharing app.
- Implemented usability tests before release to the market, and prioritized optimization items.
- Interviewed potential users for a traveling service, created early-stage Personas, and conducted concept validation with lo-fi prototypes to assess its value.
Agile Development Project Workflow
- Participated in the process of Kanban/Scrum for our app development project. Designed and performed test cases with cross-functional team members.
Education
National Tsing Hua University
Department of Humanities and Social Sciences
Programs of Sociology and Philosophy
2003 - 2007
Learning and Activities
Sharing Experience
- How to Do Influential User Research @F2E&RGBA (2019)
- A Chat About User Research @VoiceTube (2020)
- Users and Tech Life guest lecture@NTHU (2020)
- User Research & Agile Induction Sharing @ITRI (2020)
Philip Li
UX Researcher
I've dived into user experience in the internet industry for 6 years, and I regard myself as a lifetime worker in humanities and social sciences. Finding cause and effect from qualitative data, and finding patterns from quantitative data is my area of expertise. However, I also believe the key to success for advocating good design relies on more than just data, but also building up one’s persuasiveness and authoritativeness in the field.
Years of working with software development teams has given me a good understanding of how to co-work with PMs, UI Designers and R&D Engineers in a mutually comfortable way. I have also had ample experience in the process of agile development. This has made me an advocate of rapid iteration in product validation.
Skills
UX Research
- In-depth interview
- Usability testing
- User group research
Design Proposition
- Concept validation
- Value workshop
- Data analysis
Agile Development
- Agile methodology
- Scrum induction
Language
- Chinese
- English
Experiences
UX Designer
PIXNET Digital Media Corporation • May 2016 – Dec 2020
User Experience Research
- Clarified research goals from requesting departments, planning and performing interviews or usability tests, etc., and proposing optimization plans.
- User segments I've conducted research on include bloggers, food article readers, open-shelf makeup buyers, college-aged Instagram users, and digital life of teenagers, etc.
- Conducted our weekly Project User Day, with a goal of receiving timely feedbacks from potential users of our products in the early stage, creating opportunities for our development teams to meet users face-to-face and empathize with users, as well as tracking follow-up items.
- Interview observation participation rates for personnel from other departments rose up to 400% after Project User Day.
Product Design Proposition
- Collaborated with PMs & UI Designers to implement product optimizations, including but not limited to planning usability testing, defining and analyzing key indicators, hosting cross-functional workshops, proposing optimization plans, tracking development progress and metrics.
- Products I've participated in proposing include an app for finding restaurants, a control panel upgrade for our blogging platform, an O2O restaurant reservation service, and an interest-based social app, etc.
- In the case of the blog control panel upgrade, I proposed 41 optimization items, of which 20 were revised, and which resulted in successfully increasing the usage rate of our new version by 24% after optimization, allowing the company to carry out its long-time goal of deprecating its legacy control panel.
- Created user flows and wireframes for a data platform application as envisioned by the product owner and our operations team, and engaged in rapidly iterating discussions with the product owner, operations and developers.
Agile Development Project Workflow
- Took on the role of a Scrum Master, and led 3 separate product teams through their transformation into agile teams separately. Each team completed at least 3 months of weekly or bi-weekly sprints and released at least 10 deliverables under my guidance before handing off to successive scrum masters.
- Helped teams create proper user stories, assisted the PO in value prioritization, removed obstacles for team members, and facilitated team self-management and self-growth.
User Researcher
MitraStar • Jul 2014 – Dec 2015
User Research and Service Design
- Performed some heuristic evaluations with team members for the development of a photo-sharing app.
- Implemented usability tests before release to the market, and prioritized optimization items.
- Interviewed potential users for a traveling service, created early-stage Personas, and conducted concept validation with lo-fi prototypes to assess its value.
Agile Development Project Workflow
- Participated in the process of Kanban/Scrum for our app development project. Designed and performed test cases with cross-functional team members.
Education
National Tsing Hua University
Department of Humanities and Social Sciences
Programs of Sociology and Philosophy
2003 - 2007
Learning and Activities
Sharing Experience
- How to Do Influential User Research @F2E&RGBA (2019)
- A Chat About User Research @VoiceTube (2020)
- Users and Tech Life guest lecture@NTHU (2020)
- User Research & Agile Induction Sharing @ITRI (2020)