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4 à 6 ans
6 à 10 ans
10 à 15 ans
Plus de 15 ans
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)2020 ~ Présent
・
PM/產品經理/專案管理
Dans 1 mois
Lab (GreatOne/Cerpass/BV) Schedule tracking Achievement *Designed the PC lens according with Park garage luminaries *Developed the first lamp to meet criteria of Designlights consortium Hannstar, Senior Product Strategy Mangaer , May 2015 ~ Aug 2016 *LCD automotive project management, in charge of Truly,DesaySV and BYD *New project cost effect analysis *Align with cross-functional teams communication and coordination Achievement * Developed the first big size 15.6 inch automotive * New technology photo alignment for mass production Wintek , LCM Section Manger, Jun 2013 ~ Nov 2014 *In charge of Samsung/LG *Team leadership,Monitor, drive and facilitate the
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
6 à 10 ans
NTNU
・
Optical electrical technology
Past
Product Development Specialist @Emporium Corporation2021 ~ 2024
・
商務開發、專案管理、產品開發
Dans 1 mois
satisfaction. Netherlands [email protected] YMCA JapaneseNational Kaohsiung University of Hospitality and Tourism MICE Marketing Work experience Emporium Corporation https://www.emporium.com.tw/about.php Product Development Specialist DecApril 2024 Managed end-to-end processes for product development, including cost analysis, data analytics, and logistics planning for import and export via air and sea freight. Conducted product testing, coordinated import procedures, and oversaw component inspections to ensure product compliance. Represented the company during overseas business trips to the United States, South Korea, and Thailand, conducting market research
Sans Emploi
・
Prêt à l'interview
Temps plein / Uniquement Travail à distance
6 à 10 ans
北九州YMCA
・
Japanese
Past
Federal Contractor/IT Support Specialist @STG INC2012 ~ 2023
・
IT Support Specialist
Dans 1 mois
fiber and backup systems using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders. •Assisted with troubleshooting complex problems related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting ⦁ Application Installations
Sans Emploi
・
Prêt à l'interview
Temps plein / Uniquement Travail à distance
Plus de 15 ans
Northwood University
・
Computer ScienceFinancial Accounting Specialist @Vantage2021 ~ Présent
・
財務或會計主管
Dans 1 mois
Employé
・
Prêt à l'interview
Temps plein / Je ne suis pas intéressé par le travail à distance
10 à 15 ans
Tamkang University
・
會計系Sans Emploi
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
10 à 15 ans
實踐大學
・
應用英語學系 Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
6 à 10 ans
輔仁大學 Fu Jen Catholic University
・
國際貿易與金融
品牌總監 @羽桐文創有限公司2022 ~ Présent
・
ACG活動課程、ACG異業合作、ACG活動主協辦、ACG產業人資對接
Dans 1 mois
黃璽宇 ACG研究/行銷推廣/市場建構與媒合/活動顧問 Www.Facebook.com/SHIYU.HUANG.35 [email protected] 學歷 研究專長 學士： 天主教輔仁大學哲學系。 天主教輔仁大學中文系。 碩士： 天主教輔仁大學哲學系研究所。 博士： 天主教輔仁大學哲學系研究所。 中西
Employé
・
Ouvert à de nouvelles opportunités
Temps partiel / Intéressé par le travail à distance
6 à 10 ans
輔仁大學
・
哲學
Past
Founder @Bountystash2020 ~ Présent
・
Asset Manager, Full-stack
Dans 1 mois
SHAOYAN (MATT) JI Ich bin ein qualifizierter und professioneller Entwickler mit vier Jahren Erfahrung als Vermögensverwalter. Ich verfüge über starke kreative und analytische Fähigkeiten. Als Teamplayer lege ich großen Wert auf Details. - M:E-mail: [email protected] - Addresse: Am Burgerhof 4,Gutach im Breisgau E R F A H R U N G BountystashSELBSTSTÄNDIGER BERATER - Risikomanagement für ein Energiehandelsunternehmen - Überprüfung der täglichen Gasspeicher- und Swing-Berichte - Entwicklung eines neuen Risikomanagements für PPAs O3 Energy CorporationASSET MANAGER/FINANCIAL ANALYST - Entwicklung und Betrieb eines 10-MW-C&I-Solar-PV-Portfolios - Verwaltung von PPA-, EPC
Sans Emploi
・
Ouvert à de nouvelles opportunités
Temps plein / Intéressé par le travail à distance
4 à 6 ans
Albert-Ludwigs-Universität Freiburg im Breisgau
・
Renewable Energy Management
Product Manager @portto 門戶科技 | Blocto2023 ~ Présent
・
Product Manager
Dans 1 mois
milestones: Launched Sygna Hub/Gate, a total package solution with integrated 3rd party Blockchain Analytics and Sanction Screening service providers, featuring a powerful UI for VASPs. Facilitated technical integration across US/EU/JP/KR markets, resulting in a 30% increase in clients. Conserved 36% of team efforts and cost on ISOcertification audit. Managed the Sygna <> Shyft Veriscope Travel Rule protocol interoperability project. Enhanced Sygna Bridge, an API-based Travel Rule protocol. Formed the Sygna Japan Task Force (SJTF) to collaborate with major VASP players, holding a 70% ma...
Employé
・
Ouvert à de nouvelles opportunités
Temps plein / Intéressé par le travail à distance
6 à 10 ans
National Taiwan Normal University
・
Education in Health Promotion and Health Education (Public Health)
Consultant @Lumina Tech Ltd2020 ~ Présent
・
SAP ERP application consultant, ERP cloud business workflow analysis
Dans 1 mois
David Lee Life is a horse, and either you ride it or it rides you. Business Consultant, SD/FI/GUI Module, SAP ABAP Developer , Business Tax AWS Cloud ERP New Taipei City, Taiwan [email protected] Skills SAS, R , SPSS Statistical software tool SAP FI / SD Module , ABAP language AWS Cloud ERP Analysis Data analysis with SPSS, Tableau Project Management Business Flow Analysis e-Commerce API Integration Experience ERP Application Consultant , JanIn a Cloud ERP Consulting firm as an Application Consultant. Execute more than 8 projects including implementation and maintenance projects. Familiar
Employé
・
Ouvert à de nouvelles opportunités
Temps plein / Intéressé par le travail à distance
4 à 6 ans
淡江大學
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Statut Actuel
Sans Emploi
Progrès de la Recherche d'Emploi
Prêt à l'interview
Professions
Project Management, Local Manager, CRM Specialist
Fields of Employment
Games, Cybersécurité, Logiciel
Expérience Professionnelle
10 à 15 ans expérience professionnelle (4 à 6 ans relevant)
Management
I've had experience in managing 15+ people
Compétences
Langues
English
・
Professionnel
Job search preferences
Position Désirée
Team Leader
Type d'emploi
Temps plein
Lieu Désiré
Taipei, 台灣
Travail à distance
Intéressé par le travail à distance
Freelance
Non.
Éducation
École
淡江大學 Tamkang University
Spécialisation
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service