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4-6 years
6-10 years
10-15 years
More than 15 years
Program Manager, Project manager, Business Improvement Manager, Business Change
Within six months
Luis Garcia Angeles My expertise lie in delivering strategic, high profile projects/programs in complex organizations and working with Exec level board members to advise on appropriate methods of deployment and execution for sustainable success. I studied Electronic Engineering and hold a master in International Business from GGSB in France. [email protected] Leighton Buzzard, United Kingdom Mobile:Personal abilities and characteristics PRINCE2, Agile PM, and MSP Project and Program Management, Design Thinking and Blue Ocean Methodology Confident presenting to any level in French, Spanish and English. I am service-oriented with commercial and
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Grenoble Graduate School Of Business
・
Master In International Business
Sales Manager @AC-Engineering Orenburg2007 ~ 2011
・
Product manager, Business system analyst, Project manager
More than one year
Employed
Full-time / Interested in working remotely
6-10 years
Google Analytics Academy
・
Advanced Google analyticsPast
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司2018 ~ Present
・
Team Leader
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
法文Past
Senior 3D Lighting and Compositing Artist @Bardel Entertainment2022 ~ 2024
・
3D Lighting Artist
Within one month
3D Modeling · Video Editing · Rendering · Adobe Illustrator · Nuke · Unreal Engine · Rotoscoping · Visual Effects · Art · Adobe Creative Suite · Maya · Character Animation · Game Development · Lighting · 3D · Texturing · UV Mapping · Perforce · Modeling · Rigging · Unity · Software Development · Video Games · Photoshop · Python (Programming Language) · After Effects · Git · Computer Animation · ZBrush · Renderman · Editing · Game Engines · Look Development · Graphic Design · Motion Graphics · Compositing · Animation · Mental Ray · Adobe Premiere Pro 3D Lighting and Compositing Artist • Atomic Cartoons SeptemberDecember 2022 | Vancouver, Canada ~ "My Little Pony" (TV Series) ~ "Princess Power" (TV Series) Developing lighting setups, adjusting shaders and rendering and compositing shots, whilst keeping consistency across a ...
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
More than 15 years
FXPHD.com
PDG @Société du Rhum Barbancourt2016 ~ Present
・
Within three months
sport, la préservation de l'environnement et les arts. Avec sa vision claire, son leadership inspirant et son engagement envers l'excellence, Delphine Gardère continue de porter haut les valeurs de sa famille et de propulser Barbancourt vers de nouveaux sommets dans l'industrie du rhum. Port-au-Prince, Haiti Work Experience PDG • Société du Rhum Barbancourt JanuaryPresent En 2016, Delphine a fait le choix crucial de rejoindre le département marketing de la Société du Rhum Barbancourt, collaborant avec son père pour élaborer une stratégie visant à renforcer la réputation de la marque, à étendre son réseau de
Employed
・
Open to opportunities
Full-time / Remote Only
More than 15 years
Cranfield School of Management
・
Marketing
2D原畫師 @掌中乾坤網路科技股份有限公司（IGG Inc.）2021 ~ 2022
・
2D 美術插畫師/ 2D 遊戲插畫師/ 美術設計/ 平面設計師
Within one month
且拆件供動態使用。 2D原畫師 • 掌中乾坤網路科技股份有限公司（IGG Inc.） 六月十月 2022 參與百萬下載量人氣手遊 時光公主 (Time Princess ) 故事書內容製作。 以次世代水準女性向3D換裝手遊為主的服裝、有償道具等設計，以精密三視圖為主協助3D開發服裝與
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
私立中國科技大學
・
視覺傳達系
Library Media Specialist
More than one year
newsletter, weekly student newsletter w/helpful resources. Publicity Monthly podcast sharing mini interviews of students, emails to staff/students/community members, regularly updated website, etc. What Rachel's Reading The Selection This series features a competition between young women to win the hand of a prince and become queen of a post-apocalyptic nation. Romantic and full of action, I'm finding this novel utterly absorbing. The Lunar Chronicles A sci-fi retelling of Cinderella, this book features a girl cyborg trying to survive in a city plagued by disease and poverty.
Open to opportunities
Full-time / Interested in working remotely
More than 15 years
SUNY Potsdam
・
M.A. EnglishPast
Photography Curator @Pinkoi2015 ~ Present
・
Content Creator, Film Maker
Within six months
Unemployed
Full-time / Interested in working remotely
6-10 years
School of Visual Arts
・
photography, video and related media
Senior Software Engineer @KPMG Ignition Tokyo2020 ~ Present
・
Senior Software Engineer
Within one month
Beck Chen Product manager seeking new-age automotive opportunities in California. I work with customers to build solutions that address Gemba needs beyond what's asked. I work with company leaders to refine vision and mission while communicating frontline needs, risks, and proposed solutions to help teams reach their maximum potential Violinist and music fanatic | Watch modification enthusiast | Traveller | Casual tech and career writer on Medium US Citizen | Trilingual in English (native), Mandarin Chinese (native), and Japanese (JLPT N2 level) Tokyo, Japan | [email protected] | Skills Product & Engineering Management Product execution Engineering management Agile project management
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
10-15 years
Princeton University
・
Mechanical and Aerospace Engineering
Firmware Engineer, Firmware Developer, Embedded Software Engineer
Within six months
Kristoffer Dominic Amora To serve, represent, to lead, and inspire others. email: [email protected] (Mobile contact: Availaab 5A Zodiac Drive, Pleasant Homes Subd., Brgy Punta Princesa, Cebu City 6000, Philippines Profile ( kindly view online for better layout / formatting: https://goo.gl/kX4Wj6 ) When provided with the right tools and full support towards something bigger, I believe great things can be achieved. I am at my best when given the opportunity to serve, represent, lead, inspire and provide others the support to achieve their, the team's, or the entire
Full-time / Interested in working remotely
10-15 years
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project Management, Local Manager, CRM Specialist
Fields of Employment
Games, Cyber Security, Software
Work experience
10-15 years work experience (4-6 years relevant)
Management
I've had experience in managing 15+ people
Skills
Languages
English
・
Professional
Job search preferences
Positions
Team Leader
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
淡江大學 Tamkang University
Major
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service