CakeResume Talent Search

Advanced filters
On
4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of RUTAYISIRE François Xavier.
Avatar of RUTAYISIRE François Xavier.
Neurosurgery Resident @University of Rwanda
2020 ~ Present
Mental Health Counselor
Within one month
the University of Rwanda, My roles typically encompass a wide range of clinical, educational, and research responsibilities aimed at developing your skills as a neurosurgeon and contributing to the advancement of neurosurgical knowledge. Here's a breakdown of what my roles: Clinical Duties : Participating in patient care under the supervision of attending neurosurgeons. Assisting in the diagnosis and management of various neurosurgical conditions, including traumatic brain injuries, brain tumors, spinal disorders, and peripheral nerve injuries. Performing surgical procedures under supervision, gradually increasing your level of autonomy as you gain experience and proficiency. Participating in rounds, consultations
Employed
Ready to interview
Part-time / Remote Only
6-10 years
University of Rwanda
Bachelor of Surgery - MBBS, Medicine & surgery
Avatar of Boris.
Offline
Avatar of Boris.
Offline
Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司
2018 ~ Present
Team Leader
Within one month
and product knowledge. Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels. Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT). Conversation Skill facilitation and supervision. Recruiting CS Team Lead and representatives. Alphabit Fintech MayAugust 2022 Achievement: Establishment of FAQ/ Help Center by collaborating with PM and Marketing. Collaborating with colleagues to complete internal/ external document translation. Searching and analysing the highlight and downlight of various cryptocurrency wallets.
leadership
Communication
Process Improvement
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
法文
Avatar of the user.
Avatar of the user.
Team Lead Manager of Technical Operation @Finstek - GMI
2023 ~ Present
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within one month
System Maintenance
Technical Support
Active Directory
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
Industrial Engineering
Avatar of the user.
Avatar of the user.
Senior Auditor @surya indah sentra gemilang
2015 ~ Present
Warehouse leader, Admin, warehouse staff, checker
Within one month
Excel
Microsoft Office
Google Drive
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
smk yadika tegal alur
Akuntansi dan Ilmu Komputer
Avatar of 張育銘 Yu-Ming Chang.
Avatar of 張育銘 Yu-Ming Chang.
Technical Product Manager / Proxy Product Owner (Hybrid) @Optum
2022 ~ Present
Software Engineer / Backend Engineer
Within one month
hours to 4 minutes Led intern to automate monthly manual reports, which improves process time by 76% and data accuracy by 10% Business Analyst • DHL Express JuneJune 2018 Worked cross-functionally to automate internal processes by developing VBA and RPA . 9 NPA reports were fully automated and integrated with mailing service and online dashboard; HR offering process was speed up by 92%; enterprise sales promotion was automated, covering ~90 leads each quarter Designed a mechanism to onboard users to new automated process, so that new process could run itself autonomously with minimum supervision EducationNational Chengchi University Business Process Management
Prioritization
Project Management
Problem Solving
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
ALPHA Camp
Web Backend Route
Avatar of the user.
Avatar of the user.
Past
Marketing @Cimb Niaga Finance
2024 ~ Present
Asisten Manajer
Within one month
Microsoft Office
Word
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Universitas Negeri Jakarta
Akuntansi
Avatar of Christian Bangun S.T..
Avatar of Christian Bangun S.T..
Past
IT Support - Computer System Analyst @Petrochina International Jabung Ltd.
2017 ~ 2023
IT Support Technician
Within six months
Petrochina Intl Jabung (Oil & Gas Company), optimizing network performance; executed 100+ hardware and software troubleshooting tasks monthly, reducing downtime by 20% and increasing operational efficiency. JanuaryDecember 2016 Staff IT Komisi Penyiaran Indonesia Daerah (KPID) Provinsi DKI Jakarta I Work as an IT expert staff including computerized network installation and all computerized troubleshooting in the DKI Jakarta Government for the supervision of regional Indonesian broadcasting. EducationUniversitas Gunadarma Informatics Engineering Skills IT Support ( Software/Hardware Instalation ) IT Networking IT Management IT Operations Desaign Microsoft Office Photoshop 3ds max Vray Excel Word Website Creation Language English — Professional Indonesian — Professional
IT Support ( Software/Hardware Instalation )
IT Networking
IT Management
Unemployed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Universitas Gunadarma
Informatics Engineering
Avatar of Manolo Becerra Cantu.
Avatar of Manolo Becerra Cantu.
Senior Civil Superintendent @Hofusan S.A.P.I. DE C.V.
2017 ~ 2022
Within one year
Manolo Becerra Cantu Monterrey, Nuevo Leon, Mexico [email protected] Projects HOFUSAN PHASE 1 Puerto Grande Road, 3.50 Kms. Phase 1 and 2 Interpuerto 1.00 km storm water channel Concrete storm water channel at Interpuerto HOFUSAN PHASE 1 SENIX warehouse Lot 8 and 9 HOFUSAN PHASE 2 Water reservoir, Hofusan, Phase 2 Work Experience DecemberApril 2022 Senior Civil Engineer Hofusan S.A.P.I. DE C.V. Management of planning, reviewal, bid process, engineering projects and on site management and supervision, such as: // HOFUSAN INDUSTRIAL
Word
Excel
excel
Employed
Ready to interview
Full-time / Not interested in working remotely
More than 15 years
UNIVERSIDAD REGIOMONTANA
Civil Engineering
Avatar of 林鈺奇.
Avatar of 林鈺奇.
Project Manager @Jabil
2021 ~ Present
我都想嘗試看看
Within one month
Engineering Consultants INC., Project Manager/Product Marketing Manager, PMM , Oct 2019 ~ Present Government Tenders- • Tender presentation and scheduling control • Collaborated with BIM manager and the project team to complete pre-tender agreement - Underground Garage and Community Service Center Project, Sanhe Park, Yuanlin City – Professional Project Management (including construction supervision) Technical Service - Execution Plan of BIM Construction As-Built Model Implementation Technical Service (Phase II), Taichung City Social Housing BIM Modeling Project • Cooperated with the construction department to establish quality assurance management procedures • Cooperated with the BIM manager and project team to successfully complete BIM modeling project -Public Housing
PowerPoint
專案管理
Excel
Employed
Ready to interview
Full-time / Remote Only
4-6 years
University of Liege 比利時列日大學
EMBA
Avatar of The NATION.
customer service agent
More than one year
Handling Positive Attitude Prioritizing Service Problem Solving 10/2016 to present : Head Waiter & team supervisor at le Bougain-ville Restaurant & cafe Flexibility Excellent communication skills Excellent Team Management and leadership Skills with demonstration Skills : computer advanced skills Excellent customer service skills Team working capabilities Ability to work with minimum supervision in a busy environment. Able to do repetitive tasks accurately over long periods of time. Self-directed individual with substantial experience in the food and beverage industry. Resourceful and enthusiastic with a strong passion for providing exceptional customer services and ensuring recurring business Languages : (Arabic) : native
Ready to interview
Full-time
4-6 years

The Most Lightweight and Effective Recruiting Plan

Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.

  • Browse all search results
  • Unlimited access to start new conversations
  • Resumes accessible for only paid companies
  • View users’ email address & phone numbers
Search Tips
1
Search a precise keyword combination
senior backend php
If the number of the search result is not enough, you can remove the less important keywords
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
Only public resumes are available with the free plan.
Upgrade to an advanced plan to view all search results including tens of thousands of resumes exclusive on CakeResume.

Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Team Leader
TaskUs 美商泰優股份有限公司台灣分公司
2018 ~ Present
Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project Management, Local Manager, CRM Specialist
Fields of Employment
Games, Cyber Security, Software
Work experience
10-15 years work experience (4-6 years relevant)
Management
I've had experience in managing 15+ people
Skills
leadership
Communication
Process Improvement
Problem Solving
Negotiation
Coordination
Trend Analysis
Customer Service
Data Analysis
Languages
English
Professional
Job search preferences
Positions
Team Leader
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
淡江大學 Tamkang University
Major
法文
Print
Profile 00 00@2x e294063b2878e4164ba1dd904aa6b8bae6a97e19937899e4b4af853acf30de5d

Chen, Po-Xun

Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspectsFlexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.


Date of Birth: 1983.09.07︱Nationality: Taiwanese    0926-911-452  [email protected]

 Work Experience

Transcosmos Taiwan

February 2023 - Present, Customer Service Trainer

Achievement:
  • Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
  • Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
  • Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
  • Gaining a certificate of trainer from client in 3 months.
  • CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
  • Collaborating with the client to complete the procedure and conversation skills of escalation cases.

Main Duties:

  • Liaising with the operations manager to determine training needs and schedule training sessions.
  • Conducting workshops, training sessions and performance improvement plan etc.
  • Updating and delivering CS case handling procedure, service spiel development.
  • Reporting to client regarding CS procedure clarification.
  • Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
  • Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
  • Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
  • Conversation Skill facilitation and supervision.
  • Recruiting CS Team Lead and representatives. 

Alphabit Fintech

May 2022 - August 2022

Achievement:
  • Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
  • Collaborating with colleagues to complete internal/ external document translation.
  • Searching and analysing the highlight and downlight of various cryptocurrency wallets.

Main Duties:

  • Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
  • Doing site-check regularly to ensure the statistics on the official websites display correctly.
  • Tracking ticket status and collecting data on Jira platform.
  • Managing Telegram group to deliver the newest update of the company and market trends.
  • Reporting tech issues to the IT department.
  • Other tasks assigned by the supervisor.

TaskUs

Teammate: March 2018 - July 2018

Team Leader: July 2018 - May 2022

Achievement:
  • Leading 10 - 15 teammates to achieve  a 15% higher KPI standard.
  • Promoting teammates into mentor, senior customer service and QA teams.
  • Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
  • Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%. 
  • Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
  • Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
  • Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.

Main Duties:

  • Delivering and cultivating leadership to teammates.
  • Providing appropriate solutions to meet users' needs.
  • Assisting teammates in properly responding to users' concerns.
  • Cooperating with other team leaders to design and complete campaign projects.
  • Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
  • Assisting trainees in building their confidence level during the training.
  • Solving teammates' concerns regarding the suggestions to the company.
  • Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
  • Coordinating with other team leaders and departments to solve unexpected circumstances.

Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti) 

Jan. 2016 - May 2016 (Expiration of the contract)

Achievement:
  • Leading around 20 Haitian employees to match the daily timetable.
  •  Completing construction projects on schedule and preventing unnecessary costs.

Main Duties:

  • Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
  • Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
  • Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
  • Reporting the daily progress of construction sites and relevant expenditures.
  • Managing and ensuring enough stock and reporting to the purchasing department.
  • Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.

Working Experiences in Australia:

Klipspringer Pty. Ltd. / Technician Assistant 
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015

Achievement:
  • Maintaining and manufacturing high-quality natural tennis strings.
  • Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
  • Digested triple orders for the coming Christmas season over two months without delay. 

Main Duties:

  • Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
  • According to orders, collecting and uploading goods with a forklift on time.
  • Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
  • Measuring the company training program.

 Education

Tamkang University - B.A in French, Graduated in June 2006

 Skills


Certificate

  • IELTS: Overall 7 (TOEIC 880 - 950)
  • Award of Dale Carnegie Communication Training
  • Global Trainer Certificate of PMI


Ability

  • Communication
  •  Team leadership
  • Process improvement
  • problem-solving
  • Negotiation and collaboration
  • Data and trend analysis
  • Customer service

 Referees


Name: Barbara Cassar 

Organisation: Klipspringer Pty. Ltd. Position: Supervisor 

Tel: +613-93181000


Name: Chris Yu 

Organisation: Crazysales.com.au Position: Warehouse Manager 

Tel: +613-95480224#114

 Email: [email protected]


Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,) 

Organisation: Long-Hui Interior Design Co., Ltd. 

Tel: 0939-020547 

Email: [email protected]


Name: Chris Han (Former Operations Manager in TaskUS)

Organisation: Uber Eats

Position: Senior Community Operations Manager 

Tel: 0905-511152

 Email: [email protected]


Name: Leo Chang (Former Team Leader in TaskUs) 

Organisation: Industria del Papel Sido

Position: Vice Genetal Manager 

Email: [email protected]


Name: Rita Li

Organisation: TaskUs 

Position: QA Teammate 

 Email: [email protected], [email protected]

Resume
Profile
Profile 00 00@2x e294063b2878e4164ba1dd904aa6b8bae6a97e19937899e4b4af853acf30de5d

Chen, Po-Xun

Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspectsFlexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.


Date of Birth: 1983.09.07︱Nationality: Taiwanese    0926-911-452  [email protected]

 Work Experience

Transcosmos Taiwan

February 2023 - Present, Customer Service Trainer

Achievement:
  • Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
  • Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
  • Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
  • Gaining a certificate of trainer from client in 3 months.
  • CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
  • Collaborating with the client to complete the procedure and conversation skills of escalation cases.

Main Duties:

  • Liaising with the operations manager to determine training needs and schedule training sessions.
  • Conducting workshops, training sessions and performance improvement plan etc.
  • Updating and delivering CS case handling procedure, service spiel development.
  • Reporting to client regarding CS procedure clarification.
  • Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
  • Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
  • Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
  • Conversation Skill facilitation and supervision.
  • Recruiting CS Team Lead and representatives. 

Alphabit Fintech

May 2022 - August 2022

Achievement:
  • Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
  • Collaborating with colleagues to complete internal/ external document translation.
  • Searching and analysing the highlight and downlight of various cryptocurrency wallets.

Main Duties:

  • Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
  • Doing site-check regularly to ensure the statistics on the official websites display correctly.
  • Tracking ticket status and collecting data on Jira platform.
  • Managing Telegram group to deliver the newest update of the company and market trends.
  • Reporting tech issues to the IT department.
  • Other tasks assigned by the supervisor.

TaskUs

Teammate: March 2018 - July 2018

Team Leader: July 2018 - May 2022

Achievement:
  • Leading 10 - 15 teammates to achieve  a 15% higher KPI standard.
  • Promoting teammates into mentor, senior customer service and QA teams.
  • Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
  • Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%. 
  • Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
  • Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
  • Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.

Main Duties:

  • Delivering and cultivating leadership to teammates.
  • Providing appropriate solutions to meet users' needs.
  • Assisting teammates in properly responding to users' concerns.
  • Cooperating with other team leaders to design and complete campaign projects.
  • Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
  • Assisting trainees in building their confidence level during the training.
  • Solving teammates' concerns regarding the suggestions to the company.
  • Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
  • Coordinating with other team leaders and departments to solve unexpected circumstances.

Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti) 

Jan. 2016 - May 2016 (Expiration of the contract)

Achievement:
  • Leading around 20 Haitian employees to match the daily timetable.
  •  Completing construction projects on schedule and preventing unnecessary costs.

Main Duties:

  • Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
  • Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
  • Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
  • Reporting the daily progress of construction sites and relevant expenditures.
  • Managing and ensuring enough stock and reporting to the purchasing department.
  • Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.

Working Experiences in Australia:

Klipspringer Pty. Ltd. / Technician Assistant 
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015

Achievement:
  • Maintaining and manufacturing high-quality natural tennis strings.
  • Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
  • Digested triple orders for the coming Christmas season over two months without delay. 

Main Duties:

  • Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
  • According to orders, collecting and uploading goods with a forklift on time.
  • Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
  • Measuring the company training program.

 Education

Tamkang University - B.A in French, Graduated in June 2006

 Skills


Certificate

  • IELTS: Overall 7 (TOEIC 880 - 950)
  • Award of Dale Carnegie Communication Training
  • Global Trainer Certificate of PMI


Ability

  • Communication
  •  Team leadership
  • Process improvement
  • problem-solving
  • Negotiation and collaboration
  • Data and trend analysis
  • Customer service

 Referees


Name: Barbara Cassar 

Organisation: Klipspringer Pty. Ltd. Position: Supervisor 

Tel: +613-93181000


Name: Chris Yu 

Organisation: Crazysales.com.au Position: Warehouse Manager 

Tel: +613-95480224#114

 Email: [email protected]


Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,) 

Organisation: Long-Hui Interior Design Co., Ltd. 

Tel: 0939-020547 

Email: [email protected]


Name: Chris Han (Former Operations Manager in TaskUS)

Organisation: Uber Eats

Position: Senior Community Operations Manager 

Tel: 0905-511152

 Email: [email protected]


Name: Leo Chang (Former Team Leader in TaskUs) 

Organisation: Industria del Papel Sido

Position: Vice Genetal Manager 

Email: [email protected]


Name: Rita Li

Organisation: TaskUs 

Position: QA Teammate 

 Email: [email protected], [email protected]