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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Community Manager @Iron Fish Foundation2023 ~ Present
・
Product Manager / Project Manager / Business Development / Growth Manager
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中興大學
・
Chinese and Language studies
Past
founder @三媽從來不說謊2017 ~ Present
・
專案管理, 事業開發, 行銷, 關係維護
Within one month
— 蔡舜柔 Sama Tsai 擅長線上與實體社群行銷操作、KOL/創作者關係、 團隊營運 。 工作年資十五年，曾創立 web3 行銷團隊 ComDAO，於區塊鏈及遊戲業任行銷職七年多，擁有近十年社群運營及 創作者關係媒合經驗 。[email protected] LINE / WeChat：samatsai TG： https://t.me/samatsai Taipei City
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
世新大學 Shih Hsin University
・
觀光學系觀光規劃暨資源管理組
運維工程師 DevOps @愛盛娛樂科技有限公司2019 ~ Present
・
Java 軟體工程師
Within one month
RESTful API 後端並用 hibernate reactive panache 開發可支持高併發的專案 - (作品集) 使用過 ant Design 開發 react 前端網頁配合 OpenAPI 串接後端 - (作品集) 使用 laravel 開發 telegram bot - 撰寫域名管理腳本，每日大量撈取並檢查公司不同平台的域名狀態，並回報備案、到期、封鎖等狀態 - 各大雲端平台 aws、aliyun
Employed
・
Ready to interview
Full-time / Remote Only
4-6 years
National Kaohsiung First University of Science and Technology
・
電腦與通訊工程系
資深軟體工程師 @畢竟科技股份有限公司2022 ~ Present
・
Software Manager / Senior Backend Engineer
Within one month
Docker, Git Highlight: BITGIN Exchange add unit test framework for project to make sure code's quality coupon and point system for marketing develop Defi strategy tool to make user more easy to participate in Defi investment questionnaire system for EKYC flow REYIELD.fi design and implement project framework telegram bot design and develop uniswapv3 bot with very simple flow: support auto rebalance to make investor get higher profit workflow framework to manage event handling Technical Product Manager And Backend Team Lead at 天堂遊戲 (Paradise Soft) ，2020 //05 Skills: Golang, MySQL, Redis, Kafka, MongoDB
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立暨南大學
・
財務金融學系
Human Resources Business Partner @Dynamo2022 ~ Present
・
HR Manager
Within one month
作經歷 Human Resources Business Partner • Dynamo 十一月Present 1.招募：負責海內外人員招募及開發招募管道以解決公司的人力需求，使用104人力銀行、Linkedin、Telegram、CakeResume招聘，在任職期間，降低30%的離職率，並在半年之內遞補了55人 招募職缺如下： (1)前端工程師 (2)後端工程師 (3)UI/UX設
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
致理科技大學 Chihlee University of Technology
・
企業管理系產品專案經理/全端工程師 @FITI Foxsemicon (Foxconn Technology Group)2018 ~ Present
・
Maker
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
國立台灣海洋大學 (NTOU)
・
系統工程暨造船學系Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司2018 ~ Present
・
Team Leader
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
法文
Engineer @NEXCOM International Co., Ltd.2023 ~ Present
・
工程師
Within one month
WU YI-HONG 1. Name: Yi-Hong, Wu Region: New Taipei, Taiwan Phone Number:E-mail: [email protected] Other Contact Method: LINE ID：wuuemingWhatsapp：Telegram：WeChat: wuuemingGithub: https://github.com/YeeHong HackMD: https://hackmd.io/@ebCv20MXS0y-pa8XsRnrOw 2. Skills Programming: Python, Docker, C, C++, bash Operating System: Linux (server building, network management) Tool: Docker, Git, SVN Languages: Mandarin, Hokkien, English, Cantonese (Little) Engineer Taipei，Taiwan [email protected] Work Experience NEXCOM International Co., Ltd., Engineer, Dec 2023 ~ Current Job description
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National ChangHua University of Education
・
Information Management
Past
Back End Developer @PT. Mandiri International Technology2023 ~ 2023
・
Software Engineer / Backend Engineer
Within one month
irfan putranto Indonesia || [email protected] I am a software engineer with 4 years experience. Experienced in making eCommerce applications for several large companies in Indonesia through Icube. Pengalaman Kerja Back End Developer • PT. Mandiri International Technology JuliDesember 2023 | Taipei, Taiwan Placement as backend developer at Ministry of Agriculture - Build inventory application for Ministry of Agriculture, using Microservices architecture - Build Microservice system, SSO system, Telegram Bot Associate Software Engineer • ICUBE by SIRCLO AgustusJuni 2023 | Taipei, Taiwan - Build e-commerce applications for large companies. - Create a rest api system, graphql for order, product, shipping needs
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Gajayana University
・
Teknologi Informasi
Solidity, Go and Rell developer @ChromaWay2022 ~ Present
・
Full Stack & Blockchain Developer
Within two months
Fatima Maldonado Software developer, Author, CyberSecurity specialist Blockchain, Blockchain Security Crypto, VR/AR, iCommerce: 2013-Today Java, Networking & Network Security:Networking & Network Security:You can see my book at: https://www.amazon.com/Introduction-Blockchain-Ethereum-transactions-decentralized/dp/REACH OUT: directly on LinkedIn linkedin.com/in/fatima-castiglione-maldonado [email protected] [Email and Calendar, Meet, Zoom] US number:[Voice and SMS] International number:[Voice and Whatsapp] @Fatima_cm [Telegram] Available from: 1:00 pm to 1.00 am London Time 9:00 am
Employed
・
Ready to interview
Full-time / Remote Only
10-15 years
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project Management, Local Manager, CRM Specialist
Fields of Employment
Games, Cyber Security, Software
Work experience
10-15 years work experience (4-6 years relevant)
Management
I've had experience in managing 15+ people
Skills
Languages
English
・
Professional
Job search preferences
Positions
Team Leader
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
淡江大學 Tamkang University
Major
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service