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sales @PT Mitsubishi Motors Kramayudha Indonesia2021 ~ Present
・
Administrator, Virtual Assistant, Customer Service
Within one month
indah marketing My name is Indah, I am a dedicated professional with experience in the field of Marketing and Digital Marketing. I have an educational background in Information Systems and have worked in various companies where I have developed strong skills in the World of Marketing. During my career, I have been involved in various projects involving Marketing and have managed to achieve significant results. I am confident in my abilities for Digital Marketing-Web Design -Translation(Eng-Eng) -Image Editing, as well as collaborating with a team to achieve common goals.In addition, I am
Employed
・
Ready to interview
Part-time / Interested in working remotely
10-15 years
Institut Teknologi Sepuluh Nopember
・
sistem informasi
OPC Chief Engineer @TSMC2020 ~ Present
・
AI工程師、機器學習工程師、深度學習工程師、資料科學家、Machine Learning Engineer、Deep Learning Engineer、Data Scientist
Within one month
Chun-Jung Huang [email protected] Chiao-Tung University, Ph.D. - Photonics,2015 ~ 2020 Member of The Phi Tau Phi Scholastic Honor Society of the Republic of China. Work Experience TSMC, OPC Chief Engineer (MarPresent) ◆Introduced image anomaly detection techniques to identify and address defects in photomask manufacturing, significantly improving product quality and reducing turnaround time. ◆Managed large-scale data processing tasks, demonstrating expertise in analyzing and handling datasets of hundreds of millions, to bolster model development and optimization. ◆Excelled in distributed computing, optimizing code execution across thousands of systems to
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Chiao-Tung University
・
Ph.D. - Clinical Engineering
Senior HR Executive @Cosmic Indonesia2023 ~ Present
・
Human Resources
Within one month
that goes Live Responsible for checking and approving reimbursement and general expenses of Indonesia employees End-to-end recruitment process Maintaining employment contracts of employees (PKWT/PKWTT) Onboarding new joiners (all countries) then preparing Induction Programs (Physical and Vessel Induction) Preparing Townhall presentation for HR updates and doing a translation for Indonesia employees Onboarding employees who merged with our holding companies Responsible for the retaining programs and employee wellness Traveling to our branch office and handling the employee's dispute HR Consultant (3 months contract) Simbadda Group • JanuaryMarch 2023 Responsible for managing and updating company regulations such as SOP
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Katolik Soegijapranata
・
Bachelor's of Psychology
Staff Software Engineer @全得資通有限公司2019 ~ Present
・
Staff software engineer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
The University of Auckland
・
Computer Science
Sales Control Coordinator @Bosch Taiwan2018 ~ Present
・
Operation Specialist/Logistics Specialist
Within one month
Annual team building arrangement Sales Assistant • Eclat Textile Co. AugustMay 2014 | New Taipei city, Taiwan Outdoor brand customers garment orders processing Achieved export delivery in time for special sport events rush orders Trouble shooting for garment dying quality issue Intern • Bluesign Technologies AG JulyAugust 2011 | St. Gallen Switzerland Translation for yearly conference customer data and invitation Department supporting Education • Taiwan Tunghai University 東海大學 Foreign Language and Literature Department bachelor's degreeSkills Computer: Microsoft office Word/Excel/PowerPoint/OneNote ERP: SAP SD and MM module Languages Mandarin: Native English: Fluent level Japanese: Basic
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tunghai University
・
外國語文學系
Manager of Quality Management @Liberty Resources2024 ~ Present
・
DEI Director
Within one month
Pascale Vallee, MPH Manager at Quality Management, Liberty Resources Inc// [email protected] With nearly a decade of proven leadership and program management, and with a background in rhetoric, pedagogy, and public health, my strengths and passions position me to excel in areas such as public speaking; program design, management, implementation, and evaluation; data analysis; knowledge translation; talent development; as well as diversity, equity, and inclusion (DEI) initiatives. https://www.linkedin.com/in/pascale-vallee Work Experience Liberty Resources 2015-present Liberty Resources, Inc. is a
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Drexel University Dornsife School of Public Health
Past
Frontend Software Engineer @foodpanda2022 ~ 2023
・
前端工程師、全端工程師
Within one month
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
國立中山大學
・
資訊管理Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司2018 ~ Present
・
Team Leader
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
法文
工程師
Within two months
server 規劃建制 Software Engineer，FringeBacker，台北 / Remote 2018 年 6 月年 10 月 - Django 網站功能 refactor - 將商業邏輯進行重構, 移除冗餘的程式碼 - API 文件撰寫 - unit tests - Django translation - 多國語系翻譯 Backend developer，環球誠信，高雄 2017 年 3 月年 4 月 - Django 建立 RESTful API - MySQL 效能調整 index - 網站 API 文件建立 ( use aglio) - 網站功能 refactor - 新舊報
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
高雄應用科技大學
・
電機系
Tutor Prodi PGSD dan Teknologi Pendidikan - Universitas Terbuka @Universitas Terbuka2022 ~ Present
・
English Teacher
Within three months
Aji Budi Rinekso English Language Instructor Indonesia An experienced English language instructor for several programs including TOEFL, IELTS, General English, and Grammar-Writing. Additionally, I am open for qualitative data analysis, journal article review, proofreading, translation (English - Indonesia and vice versa), and research project collaboration/assistance. Pengalaman Kerja Tutor Prodi PGSD dan Teknologi Pendidikan - Universitas Terbuka • Universitas Terbuka OktoberPresent Menyusun materi, melaksanakan proses pembelajaran, dan melakukan asesmen pada mata kuliah Teknik Penulisan Karya Ilmiah, Strategi Pembelajaran Sekolah Dasar, dan Karya Ilmiah. TOEFL Instructor - (Online) • TOP ENGLISH AgustusPresent Assisting participants across various backgrounds including university students, lecturers
Employed
・
Ready to interview
Part-time / Remote Only
4-6 years
Universitas Pendidikan Indonesia
・
English Language Education Study ProgramThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project Management, Local Manager, CRM Specialist
Fields of Employment
Games, Cyber Security, Software
Work experience
10-15 years work experience (4-6 years relevant)
Management
I've had experience in managing 15+ people
Skills
Languages
English
・
Professional
Job search preferences
Positions
Team Leader
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
淡江大學 Tamkang University
Major
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service