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Definition of Reputation Credits
Qi CHEN
A product thinker with a technical background and passion for growth, UX and data.
Melbourne, AU
+61 405 412 388
[email protected]
Skills
Technology & Delivery
• Agile delivery
• Kanban/Scrum
• Story writing
• Distributed team
• Prioritisation
• Emerging technologies
• Software architecture design
UX & Product
• User journey mapping
• Rapid prototyping
• MVP
• Lean canvas
• Competitor analysis
• Business case/ROI
• Product roadmap
Data & Growth
• SQL Data analysis
• Behaviour data analysis tools
• Dashboarding & visualisation tools
• Conversion rate optimisation
• Growth hacking
• SEO
• Content/marketing strategy
Experience
Urban.com.au, June 2018 - Present
Manager - Product & Engineering | Richmond, VIC
Key achievements:
• Increased overall enquiry conversion rate & revenue 400% by lead flow experiments.
• Launched the B2B customer portal for lead management & automation.
• Uplift lead quality with a variety of techniques, including SMS verification.
• Delivered a world-class search experience for consumers to discover new homes.
• Delivered a custom-build email marketing solution for process automation and lead gen.
• Executed product strategy with a distributed engineering team.
• Managed the data strategy across consumer behavioural analytics.
Landchecker, Oct 2017 - May 2018
Product Manager | South Melbourne, VIC
• Validated business ideas by a series of customer research, user testing and rapid prototyping.
• Developed commercial partnership and collaborative product execution, such as RACV, CoreLogic etc.
• Organised delivery cycles with a local engineering team through a lean/agile methodology.
LoungeBuddy, Apr 2017 - Oct 2017
Web Engineer | Melbourne & San Francisco
• Organised and implemented a smooth user migration to Auth0 platform.
• Improved customer support across multiple channels with a transition to Zendesk.
• Managed backlogs for the main web product and internal tools.
REA Group, May 2015 - Apr 2017
RealBiddr Inventor & Product Owner | Melbourne & Sydney
• Invented and prototyped a brand-new commercial product through a series of Hackathon, pitching, user research, co-creation and inception.
• Received $20,000 funding & resources from CEO and Board members of REA Group, through "The Big Idea" competition.
• Demonstrated and iterated the MVP across Victoria and NSW, partnering with McGrath Estate Agents, Gary Peer Real Estate.
• Applied a commercial patent for digital auction system.
REA Group, Mar 2015 - Sep 2016
IT Graduate | Richmond, VIC
• iOS development using Objective-C/Swift at realcommercial.com.au
• Full-stack web development using Ruby on Rails, React.js, Scala at connect.realestate.com.au & 1form.com
• Organised & led internal Agility guild meet-ups
DEK Technologies, Feb 2014 - Feb 2015
Linux Developer | Melbourne, VIC
• Developed core middleware on computer clusters using OpenSAF in Linux environment
• Got involved in the full development cycle, including technical design, coding, testing, integration, and releasing
• Worked in an agile/scrum Research & Development environment
Maptek, Nov 2013 - Feb 2014
Software Engineer Trainee | Adelaide, SA
• Implemented 3D point cloud registration features with laser scan data in I-Site Studio using C++
• Designed the graphical interface and integrated it into the Studio
• Worked in an agile/scrum Research & Development team
Education
The University of Adelaide, 2010 - 2013
Bachelor of Computer Graphics
• Top 15% within the faculty
• Distinction Average
The College of William and Mary, 2012
Exchange Program
• Dean's List
Languages
• Cantonese (Native or bilingual proficiency) . • Mandarin Chinese (Native or bilingual proficiency)
Qi CHEN
A product thinker with a technical background and passion for growth, UX and data.
Melbourne, AU
+61 405 412 388
[email protected]
Skills
Technology & Delivery
• Agile delivery
• Kanban/Scrum
• Story writing
• Distributed team
• Prioritisation
• Emerging technologies
• Software architecture design
UX & Product
• User journey mapping
• Rapid prototyping
• MVP
• Lean canvas
• Competitor analysis
• Business case/ROI
• Product roadmap
Data & Growth
• SQL Data analysis
• Behaviour data analysis tools
• Dashboarding & visualisation tools
• Conversion rate optimisation
• Growth hacking
• SEO
• Content/marketing strategy
Experience
Urban.com.au, June 2018 - Present
Manager - Product & Engineering | Richmond, VIC
Key achievements:
• Increased overall enquiry conversion rate & revenue 400% by lead flow experiments.
• Launched the B2B customer portal for lead management & automation.
• Uplift lead quality with a variety of techniques, including SMS verification.
• Delivered a world-class search experience for consumers to discover new homes.
• Delivered a custom-build email marketing solution for process automation and lead gen.
• Executed product strategy with a distributed engineering team.
• Managed the data strategy across consumer behavioural analytics.
Landchecker, Oct 2017 - May 2018
Product Manager | South Melbourne, VIC
• Validated business ideas by a series of customer research, user testing and rapid prototyping.
• Developed commercial partnership and collaborative product execution, such as RACV, CoreLogic etc.
• Organised delivery cycles with a local engineering team through a lean/agile methodology.
LoungeBuddy, Apr 2017 - Oct 2017
Web Engineer | Melbourne & San Francisco
• Organised and implemented a smooth user migration to Auth0 platform.
• Improved customer support across multiple channels with a transition to Zendesk.
• Managed backlogs for the main web product and internal tools.
REA Group, May 2015 - Apr 2017
RealBiddr Inventor & Product Owner | Melbourne & Sydney
• Invented and prototyped a brand-new commercial product through a series of Hackathon, pitching, user research, co-creation and inception.
• Received $20,000 funding & resources from CEO and Board members of REA Group, through "The Big Idea" competition.
• Demonstrated and iterated the MVP across Victoria and NSW, partnering with McGrath Estate Agents, Gary Peer Real Estate.
• Applied a commercial patent for digital auction system.
REA Group, Mar 2015 - Sep 2016
IT Graduate | Richmond, VIC
• iOS development using Objective-C/Swift at realcommercial.com.au
• Full-stack web development using Ruby on Rails, React.js, Scala at connect.realestate.com.au & 1form.com
• Organised & led internal Agility guild meet-ups
DEK Technologies, Feb 2014 - Feb 2015
Linux Developer | Melbourne, VIC
• Developed core middleware on computer clusters using OpenSAF in Linux environment
• Got involved in the full development cycle, including technical design, coding, testing, integration, and releasing
• Worked in an agile/scrum Research & Development environment
Maptek, Nov 2013 - Feb 2014
Software Engineer Trainee | Adelaide, SA
• Implemented 3D point cloud registration features with laser scan data in I-Site Studio using C++
• Designed the graphical interface and integrated it into the Studio
• Worked in an agile/scrum Research & Development team
Education
The University of Adelaide, 2010 - 2013
Bachelor of Computer Graphics
• Top 15% within the faculty
• Distinction Average
The College of William and Mary, 2012
Exchange Program
• Dean's List
Languages
• Cantonese (Native or bilingual proficiency) . • Mandarin Chinese (Native or bilingual proficiency)