Oct 2021 - Present

Campaign Development Technical Lead - cxLoyalty

• Worked closely with product, business, and development teams to complete CRM development and user acceptance testing for General Motors.
• Identified inventory management inefficiencies using customer registration data modeling.
• Participated in on-call rotation and collaboration with operations, development, and business teams to triage and resolve production issues.
• Researched, developed, and implemented batch job logic to automate the creation of 30% of the portfolio's campaign volume.
• Developed 3 large-scale process innovations that were all accepted by GM product leadership to be implemented Q1 2023.
• Created emails, webpages, process flows, and data storage solutions for 1200+ digital marketing campaigns using ReactJS, HTML, CSS, AWS S3, and SQL.
• Conducted daily training "Tech Talks" for private offer programs portfolio team (10 people) and created accompanying documentation repository.

Feb 2021 - March 2022

CRM & Website Developer - Michigan Solar Solutions

• Analyzed and implemented business requirements for CRM and project management software solutions.
• Developed and integrated website with contact and referral forms.
• Utilized AWS DynamoDB and S3 cloud storage solutions for content management, resulting in 56% cost savings first year.
• Created business process solutions with documentation and workflow automation resulting in 35% business efficiency increase in the first year.

June 2021 - Sept 2021

Website Developer - KWM CPAS LLP

June 2017 - March 2019

Process Engineer - General Motors

• Led a 4-person process improvement group responsible for auditing business and manufacturing processes to identify waste and inefficiencies.
• Identified bottlenecks using lead and cycle time data analysis resulting in 10-15% productivity increase.
• Led my team to increase process efficiency approximately +25% with cost savings more than $2M first year.