“Every cloud has a silver lining.” is my motto.
By delivering my professional product solution and selling skills, my clients are always willing to share their potential projects and discuss how to implement.
My key achievement and professional experience are summarized as below,
My key achievement and professional experience are summarized as below,
* 16+ years in professional product sale, market research and technical consultant service at industrial and enterprise cloud-based IoT solutions including industrial SaaS & PaaS, IoT devices, and networking infrastructure with networking management system (NMS).
* 13+ years in building global product sale, technical consultant and service support team at 3 companies in industrial and enterprise networking industry located in China, USA and Taiwan.
* 13+ years in managing global technical training program for channels, SI.
* 7 years agile software development, system and software QA testing plan and verification. * 10 roadshow and training programs annually for global industrial networking partners during 2014~2017
* AWS Cloud Practitioner Essentials training
* Google: Fundamentals of Digital Marketing certification
* PMP training; TL9000& ISO9001 training
* Implemented Taiwan 1st 10Gb Ethernet testing lab in ITRI in 2000
* Top 1 customer survey from training of UTM and Wireless LAN in ZyCamp 2011 & 2012
* ZyXEL internal certified corporate trainer
In our life, sometimes down is up and up is down. Positive mind will lead us toward to successful directionlead of customer service, solution sales, pre-sales, project management
* Cloud-based networking & IoT solution consultant
* Building professional technical service team
* Designing network infra. system testing plans and reports in Cloud-based, Ethernet, UTM, Storage, IPAV and Set-top box * Computer & network lab design, setup, administration and troubleshooting
* Agile software development programming in Restful API, HTML, PHP, PHPUnit, C++, SQL, MySQL, MongoDB, Tcl\Tk
* Network testing Tools: IXIA, Spirent SmartBits, Sniffer, Ether real, Fluke cabling tester
• Strategies on product sale activities, market trend research and lead account training program at IoT, Smart Space & scheduling, Digital Signage and KIOSK
• Review for RFI/RFP and propose PoC
• Team up new service-oriented support team including service flow, RMA, training system in Taiwan and USA office
• Avg. 99.8% satisfaction feedback by 500+ accounts at Zendesk
Achievement: Build customer-centric global support team with highly positive feedback
• Pre-sale & Solution selling for IIoT cloud solution, WISE-PaaS and sensor network at Manufacturing/Power Plane/ Steel/ Water Monitoring etc.
• Built up new technical solution team at industrial Ethernet switch, WiFi, Cellular router and serial to Ethernet solution
• Design support service monitoring index to ensure the quality and efficiency at handling customers’ issues
• Implement global training program and roadshow training
• Design integrated Proof-of-Concept solution demo box
• Generate advanced troubleshooting skills and knowledge base for each product line
Achievement: Team up team including WiFi selling and support strategy, beta sites, SQA testing, product line testing plan & technical training,
• Team up industrial wireless & security solution department
• Manage pre-sale strategy and projects
• Manage Industrial Wi-Fi Solution projects including kick-off, negotiation, evaluation, proposal, site survey and implementation
• Initialize Wi-Fi functional & solution verification Lab
• Plan and execute global product & technical training program
* Search engine optimization SEO engineering for client's websites
* SEO Project management
* Pre-sale activities
• Lead a technical service center with 20 members for global projects & key accounts.
• Pre-sale at enterprise solution including UTM, Firewall, 3G/4G router, Ethernet switch, WiFi controller, AP, NAS
• Service quality control & improvement
• Global Project management & Training Program
• ZyCamp Global Technical Training lecturer
-- Top 1 customer review in Enterprise Wireless solution training in 2011 ZyCamp
-- Top 1 customer review in UTM solution training in 2010 ZyCamp
• ZyXEL Internal Training Lecturer
Administrated, designed website and database, managed network and provided troubleshooting
Professional skills includes programming in HTML, PHP, PEAR, Javascripts, managing and tuning performance of Linux server, Redhat Enterprise, configuring and monitoring security for the secured website and network.
Achievement: Built the first 10Gb Ethernet testing lab in Taiwan
• Designed, configured and implemented network system testing plan and verified network protocols.
• Testing Lab Management
Professional skills include configuring IXIA 1600, Spirent SmartBits,
Agilent, Sniffer Pro, programming in Tcl/Tk, designing industrial standard testing plan
Key projects: Taiwan First 10Gb Ethernet Testing Lab
Metro Ether Network System (MENS); Layer 4 Network Load Balancing System (L4NLB);
Layer 2 Intelligent Switch (L2SW); WAN (Frame relay) Interface
“Every cloud has a silver lining.” is my motto.
By delivering my professional product solution and selling skills, my clients are always willing to share their potential projects and discuss how to implement.
My key achievement and professional experience are summarized as below,
My key achievement and professional experience are summarized as below,
* 16+ years in professional product sale, market research and technical consultant service at industrial and enterprise cloud-based IoT solutions including industrial SaaS & PaaS, IoT devices, and networking infrastructure with networking management system (NMS).
* 13+ years in building global product sale, technical consultant and service support team at 3 companies in industrial and enterprise networking industry located in China, USA and Taiwan.
* 13+ years in managing global technical training program for channels, SI.
* 7 years agile software development, system and software QA testing plan and verification. * 10 roadshow and training programs annually for global industrial networking partners during 2014~2017
* AWS Cloud Practitioner Essentials training
* Google: Fundamentals of Digital Marketing certification
* PMP training; TL9000& ISO9001 training
* Implemented Taiwan 1st 10Gb Ethernet testing lab in ITRI in 2000
* Top 1 customer survey from training of UTM and Wireless LAN in ZyCamp 2011 & 2012
* ZyXEL internal certified corporate trainer
In our life, sometimes down is up and up is down. Positive mind will lead us toward to successful directionlead of customer service, solution sales, pre-sales, project management
* Cloud-based networking & IoT solution consultant
* Building professional technical service team
* Designing network infra. system testing plans and reports in Cloud-based, Ethernet, UTM, Storage, IPAV and Set-top box * Computer & network lab design, setup, administration and troubleshooting
* Agile software development programming in Restful API, HTML, PHP, PHPUnit, C++, SQL, MySQL, MongoDB, Tcl\Tk
* Network testing Tools: IXIA, Spirent SmartBits, Sniffer, Ether real, Fluke cabling tester
• Strategies on product sale activities, market trend research and lead account training program at IoT, Smart Space & scheduling, Digital Signage and KIOSK
• Review for RFI/RFP and propose PoC
• Team up new service-oriented support team including service flow, RMA, training system in Taiwan and USA office
• Avg. 99.8% satisfaction feedback by 500+ accounts at Zendesk
Achievement: Build customer-centric global support team with highly positive feedback
• Pre-sale & Solution selling for IIoT cloud solution, WISE-PaaS and sensor network at Manufacturing/Power Plane/ Steel/ Water Monitoring etc.
• Built up new technical solution team at industrial Ethernet switch, WiFi, Cellular router and serial to Ethernet solution
• Design support service monitoring index to ensure the quality and efficiency at handling customers’ issues
• Implement global training program and roadshow training
• Design integrated Proof-of-Concept solution demo box
• Generate advanced troubleshooting skills and knowledge base for each product line
Achievement: Team up team including WiFi selling and support strategy, beta sites, SQA testing, product line testing plan & technical training,
• Team up industrial wireless & security solution department
• Manage pre-sale strategy and projects
• Manage Industrial Wi-Fi Solution projects including kick-off, negotiation, evaluation, proposal, site survey and implementation
• Initialize Wi-Fi functional & solution verification Lab
• Plan and execute global product & technical training program
* Search engine optimization SEO engineering for client's websites
* SEO Project management
* Pre-sale activities
• Lead a technical service center with 20 members for global projects & key accounts.
• Pre-sale at enterprise solution including UTM, Firewall, 3G/4G router, Ethernet switch, WiFi controller, AP, NAS
• Service quality control & improvement
• Global Project management & Training Program
• ZyCamp Global Technical Training lecturer
-- Top 1 customer review in Enterprise Wireless solution training in 2011 ZyCamp
-- Top 1 customer review in UTM solution training in 2010 ZyCamp
• ZyXEL Internal Training Lecturer
Administrated, designed website and database, managed network and provided troubleshooting
Professional skills includes programming in HTML, PHP, PEAR, Javascripts, managing and tuning performance of Linux server, Redhat Enterprise, configuring and monitoring security for the secured website and network.
Achievement: Built the first 10Gb Ethernet testing lab in Taiwan
• Designed, configured and implemented network system testing plan and verified network protocols.
• Testing Lab Management
Professional skills include configuring IXIA 1600, Spirent SmartBits,
Agilent, Sniffer Pro, programming in Tcl/Tk, designing industrial standard testing plan
Key projects: Taiwan First 10Gb Ethernet Testing Lab
Metro Ether Network System (MENS); Layer 4 Network Load Balancing System (L4NLB);
Layer 2 Intelligent Switch (L2SW); WAN (Frame relay) Interface