Christine Maike · Virtual Assistant · Customer Service Representative· Data Entry Specialist· ESL Teacher Cebu City, Cebu, Philippines Personal Details Date of birth: November 7, 1995 Gender: Female Nationality: Filipino Civil Status: Single Skills Email Management Calendar Management Chat Support Data Entry Shopify VA Microsoft Office/Google Docs Administrative Skills Work Experience Data Entry Specialist/Booking Agent • E-assist Virtual Outsourcing Services NovemberPresent As a Data Entry Specialist/Booking Agent, I was tasked with performing more essential transportation tasks. Tasks include quoting customer requests, tracking shipments, scheduling pending shipments, tracking and tracing existing shipments and shipment updates to

up customer cases/inquiry. Make report lost parcel to the client and followed up with the claims team. Outbound email/calls to the client regarding the delivery exception (Bad address/Rejected by the consignee/Prohibited items). A day 30/ticket. Customer Support ECommerce PT Bimasakti Multi Sinergi, Indonesia • OctoberJune 2020 Interaction with customers using multiple channels, such as: Calls: Both Inbound & Outbound, Live Chat, Freshdesk email, WhatsApp Business, Social Media Platform. Monitoring and ensuring all payment/order from customers running well with helpdesk tools (CPanel/API), and minimizing

on in-built tools to help ease the process for the development teams. Have working Experience with TFS server, MTM. Worked with PSExec tool to execute test cases on remote machines for verifying remote assist related test cases. [2 machines are involved for such scenarios]. Projects : Support Soft - A self-heal plus assisted support product. The product has both desktop and web applications. It is a highly technical product which contains modules like Chat Support, Ticket Request System, Account Management, Remote Support and self-heal. Centralized Run Environment - Project uses TCM.exe

cuối năm Support the team to prepare ingredients for cooking for year-end parties and events Baker • Petit coffee and bread thángtháng| partime job Hỗ trợ công việc nướng bánh vào ca đêm với sự sắp sếp của quản lý . Đảm bảo sản phẩm bánh đúng số lượng và chất lượng Support baking work on night shift . Make sure bread products are correct and quality Demi • Minamoto Japanesse restaurant thángtháng| hot-cold kitchen Chịu trách nhiệm làm cá , sushi , sashimi . Kiểm tra hàng hoá và kiểm kê số lượng tồn kho hàng tháng để vừa đánh ứng

and development of the new projects. Analysis and compilation of requirements. Develop new functionality to applications in production. Management of MySQL databases. Creation of web services (SOAP, REST) Studies Universidad Autónoma de Occidente, 2013 Computer technologist Idioms Native Spanish Intermediate English Projects ChatPlus Application to give support (CHAT) in real time Backend: API rest with NodeJs, Express, mongoDB and WebSockets with (Socket.io) Frontend: Angular 4, TypeScript, JavaScript, HTML, CSS Creation of a widget to embed the chat in the different clients Pymes+2 Accounting software Develop different modules that make up the application

enlightenedservices.org - Provide wealth solutions to clients – https://brighttrades.net General Manager • 波思貝有限公司 - Posebay AugustApril 2023 Marketing agency - Hire and manage a marketing team : marketing manager, operations manager, and customer service agents and manager. - Set up and manage live chat, advertising, support ticketing, social media, SEO & build websites - Manage client's marketing budget in the cryptocurrency, casino and camping industries Finance Manager • Iron Group SeptemberOctoberHired and mentored accountants & payment-assistant - Centralized consolidation and month-end processes across all entities which caused closing and consolidation times to be halved.

saleem/ Work Experience FebruaryPresent Lahore, Pakistan Freelancer at PeoplePerHour https://www.peopleperhour.com/freelancer/business/zahid-saleem-customer-support-email-support-qvwaymm#offers Market research & Sales (Remote), Lead Generate (Remote), Appointment Setter (Remote), Data Entry & Research (Remote), Customer Service (Remote), Customer Support - Live Chat, Email handling & Phone Calls (Remote), Virtual Assistant (Remote), Debt Collector (6 month project - Remote), Complaints Handling (Remote), Social media Post Creation (Posts, Videos at Canva), Virtual Assistant Business Development JanJan 2023 Lahore, Pakistan Customer Support Supervisor Digital Billing Services Leading a team & managing customer service representatives.