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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Field Force CIS Project @PT. Erha Clinic Indonesia2023 ~ Present
・
staff management
Within six months
untuk Head Office. - Menangani keluhan dari pelanggan. Frontliner • PT. Erha Clinic Indonesia DesemberDesemberMelayani registrasi dan transaksi pembayaran pelanggan. - Memberikan informasi terkait produk, promo dan pelayanan yang tersedia. - Melakukan kegiatan administrasi seperti membuat laporan transaksi, laporan harian, dan pelengkapan data pelanggan. - Menangani keluhan pelanggan. Customer Service Officer (Bakti) • PT. Bank Central Asia, Tbk JanuariJuliMelayani nasabah dalam pembuatan dan penutupan rekening tabungan pribadi, deposito, dan lain-lain. - Melayani nasabah dalam pembuatan mobile banking. - Menangani keluhan nasabah terkait kartu hilang, terblokir, dan lain-lain. - Membantu nasabah dalam pengajuan produk bank yang diinginkan
Unemployed
Full-time / Interested in working remotely
6-10 years
Universitas Pamulang
・
Teknik Industri
Bartender @PT. Paramitha Inti Utama2010 ~ 2011
・
Supervisor
Within one year
FAJAR AGUSTIAN Head Restaurant Detail Profile Alamat : Pondok Daru Permai, Citra Raya, Cikupa - Tangerang Status : Menikah Phone :Email : [email protected] Saya memiliki berbagai pengalaman dibidang pelayanan F & B, customer service, warehouse, hospitality perhotelan. Pengalaman Kerja Supervisor Outlet • Yay! Group DesemberPresent Bertanggung jawab operasional restaurant Store Supervisor • PT Boga Group AgustusDesember 2022 Bertanggung jawab mengelola restaurant Front Desk Agent • fave hotel gatot subroto jakarta OktoberAgustus 2021 Melayani tamu yang akan menginap, melakukan Night Audit, membuat pemesanan untuk tamu yang akan menginap. Staff Gudang • PT. Mega Propertindo MaretOktober 2015 Melakukan Inventory ketersediaan barang, membuat Purchase Request
Employed
Full-time / Not interested in working remotely
6-10 years
Pelita Jakarta 1
・
Ilmu Pengetahuan Sosial (IPS)
Executive Chef @Ah Sing Den2018 ~ 2019
・
Pastry Chef
Within one year
— Jacqueline Agans Experienced professional with a demonstrated history of working in the hospitality industry, a strong operations professional committed to quality and community. My heart is in the kitchen. In search of a position that values sustainability, hard work, and the divine connection between humans and the food that we create and consume. Seattle, WA USA Work Experience Pastry Chef Cochineal • JulyPresent Nominated for a James Beard Best Chef Texas 2020 Role Requirements and Responsibilities • Operate and manage the pastry section of the kitchen and liaising with the executive and sous chefs to ensure a successful
Employed
Full-time / Not interested in working remotely
6-10 years
Austin Community College
・
Baking and Pastry Arts/Baker/Pastry Chef
Full-time / Interested in working remotely
4-6 years
The University of York
・
TESOL
Director of Sales and Marketing @Cathay Hospitality Management2022 ~ Present
・
Sales Director | Marketing Director | eCommerce Director | General Manager
More than one year
Penny Chang Experienced Head Of Sales Marketing with a demonstrated history of working in the hospitality industry. Skilled in Customer Service, Sales, Marketing Strategy, Sales Management, and Hospitality Industry. Strong marketing professional graduated from National Kaohsiung University of Hospitality and Tourism. Kaohsiung City，TW [email protected] Mobile:Objective With more than 15 year work experience in Travel Agent and Hotel industry, I am looking for a platform which is able to have my experience and knowledge contributed to, and which is able to give me a higher scope. Education National Kaohsiung University of
Employed
Full-time / Interested in working remotely
More than 15 years
National Kaohsiung University of Hospitality and Tourism
・
Tourism & HospitalityIT Infrastructure and Digitalist @PT. Rentash Mandiri Sejahtera 2022 ~ Present
・
Customer Service representative
More than one year
Interested in working remotely
4-6 years
University of Gunadarma
・
Bachelor of System Information
Past
Asisten Restaurant Manager @PT. Fast Food Indonesia Tbk.2014 ~ 2021
・
Asisten Restaurant Manager
Within one year
2021 saya pernah bekerja di Restaurant cepat saji Indonesia, (PT. Fast Food Indonesia) selama kurang lebih 7 tahun terhitung Sejak 26 November 2014 S/D 01 JuniJabatan terakhir saya adalah Asisten Restaurant Manager, Saya bertugas dan bertanggung jawab penuh terhadap Keamanan pangan (food safety) Memastikan Produk sampai ke customer dalam keadaan Aman, dan Halal Secara berkesinambungan. Serta membuat Schedule karyawan, membuat target sales Harian, bulanan, dan tahun. Menjaga Service / keramahan karyawan terhadap customer (Hospitality), memastikan keamanan dan keselamatan kerja (K.3) Saya Pernah dinobatkan menjadi Asisten Restaurant Terbaik 2019 Karena berhasil meraih target Perusahan
Unemployed
Full-time / Interested in working remotely
6-10 years
SMAN 1 SURADE
・
IPA
Offline
Offline
Manager in Training @Cici's2024 ~ Present
・
Manager
Within one month
allocated time frame. Maintained accurate records of attendance, receipts, payments, and expenses incurred throughout the tour period. Supervised tour guides onsite when necessary to ensure quality services were provided by them. Conducted group briefings at the beginning of each tour to explain safety procedures and rules. Customer Service & Catering Director • Chick-fil-A-Franchise NovemberJanuary 2023 Managed inbound and outbound calls to customers regarding catering orders. Developed maintenance and cleaning protocols for two restaurants. Recruited, hired, and trained staff for customer-friendly facing roles. Increased customer usage of the company app through email
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Eastern Nazarene College
・
Communications
Custodial/Hospitality @StaffEz2023 ~ Present
・
Data Entry or Customer Services
Within one month
Deborah Hopper Driven and Competitive Driven professional seeking to use acquired knowledge and experience to fill a position in the Henderson or Jackson TN area. Team player with exceptional communication skills and customer service skills and a highly competitive approach to improve overall efficiency. Henderson, TN 38340, USA Work Experience MarchPresent Manager HotShots Grill *Responsible for scheduling and providing excellent customer service. *Open and close the facility. *Payroll entry FebruaryMarch 2023 Child Care Provider Self Employed *Home-based child care center/provider *Responsible for providing a safe, clean and healthy environment for children. *Responsible
Employed
・
Ready to interview
Full-time / Remote Only
6-10 years
Devry University
・
Health Information ManagementReady to interview
Full-time / Interested in working remotely
6-10 years
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Tour Leader | Restaurant Management | Marketing Communications
Cici's
・
2024 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Restaurant Management
Fields of Employment
Work experience
6-10 years
Management
Skills
Languages
English
・
Fluent
Job search preferences
Positions
Manager
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
Eastern Nazarene College
Major
Communications
Roger L. Snook Jr.
Guest Services | Restaurant Management | Marketing Communications
[email protected] • 682-346-7153 • Burleson, TX 76028
Energetic restaurant professional with strong teamwork skills. Determined and responsible with a commitment to improving organizational efficiency, labor costs, and food expenditures. Engaging guests with dynamic brand storytelling.
Work Experience
General Manager • Cicis
January 2024 - Present
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained weekly labor and food cost goals.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Tour Leader • Essor LTD
April 2023 - December 2023
- Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
- Maintained accurate records of attendance, receipts, payments, and expenses incurred throughout the tour period.
- Supervised tour guides onsite when necessary to ensure quality services were provided by them.
- Conducted group briefings at the beginning of each tour to explain safety procedures and rules.
Customer Service & Catering Director • Chick-fil-A-Franchise
November 2018 - January 2023
- Managed inbound and outbound calls to customers regarding catering orders.
- Developed maintenance and cleaning protocols for two restaurants.
- Recruited, hired, and trained staff for customer-friendly facing roles.
- Increased customer usage of the company app through email campaigns
General Manager • J.P. Licks Homemade Ice Cream Cafe
January 2018 - September 2018
- Directed staff in daily work assignments to maximize productivity.
- Consistently maintained high levels of cleanliness, organization, sanitation, and storage of
food and beverage products to ensure quality. - Managed recruitment, hiring, and training process for new team members.
- Built sales forecasts and labor schedules to reflect desired productivity goals.
Marketing & Hospitality Director • Chick-fil-A-Franchise
March 2014 - December 2017
- Collaborated with the leadership team to develop increased outside catering sales of over 80% for Q1 2017 by
developing new business relationships in the community. - Initiated a new VIP loyalty program by engaging personally with frequent guests of the restaurant.
- Crafted and executed marketing strategy and budget for two multi-million dollar Chick-fil-A franchise locations.
- Collaborated with the Leadership Team to reach quarterly and annual sales and performance goals.
- Developed a new community partnership with a local university that led to a 3-5% monthly sales gain in Q1 2016.
- Coordinated market-level activations (Komen Race for the Cure, Cow Appreciation Day, and other city-wide events)
- Evaluated guest hospitality experience, and coached team members for continuous improvement.
- Managed recruitment process for new team members and conducted initial interviews
Senior Area Manager • SMS-NA
November 2013 - January 2014
Consulted with owners of small and medium-size businesses and provide them with services to become more profitable in their business and life.
Financial Advisor • Edward Jones
January 2013 - October 2013
- Grew assets to over $200,000 in 4 months.
- Utilized the most up-to-date investment information, coupled with active listening to determine a client’s suitability.
Direct Sales Manager • FamilyLife
May 2006 - January 2013
- Led an e-commerce team that generated $2.0 million in annual revenue utilizing SEO tools and email marketing campaigns.
- Initiated resource selection, pricing, merchandising, and promotion for online store utilizing email, SEO, and social media.
- Provided an excellent guest experience for person-to-person and phone sales.
Eastern Nazarene College
Communications
Apr 2018 - Jan 2020
Gordon College
Business Administration
Apr 2018 - Jan 2020
Skills
- Microsoft Office • Training • Team Building
Languages
- English — Fluent
Roger L. Snook Jr.
Guest Services | Restaurant Management | Marketing Communications
[email protected] • 682-346-7153 • Burleson, TX 76028
Energetic restaurant professional with strong teamwork skills. Determined and responsible with a commitment to improving organizational efficiency, labor costs, and food expenditures. Engaging guests with dynamic brand storytelling.
Work Experience
General Manager • Cicis
January 2024 - Present
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained weekly labor and food cost goals.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Tour Leader • Essor LTD
April 2023 - December 2023
- Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
- Maintained accurate records of attendance, receipts, payments, and expenses incurred throughout the tour period.
- Supervised tour guides onsite when necessary to ensure quality services were provided by them.
- Conducted group briefings at the beginning of each tour to explain safety procedures and rules.
Customer Service & Catering Director • Chick-fil-A-Franchise
November 2018 - January 2023
- Managed inbound and outbound calls to customers regarding catering orders.
- Developed maintenance and cleaning protocols for two restaurants.
- Recruited, hired, and trained staff for customer-friendly facing roles.
- Increased customer usage of the company app through email campaigns
General Manager • J.P. Licks Homemade Ice Cream Cafe
January 2018 - September 2018
- Directed staff in daily work assignments to maximize productivity.
- Consistently maintained high levels of cleanliness, organization, sanitation, and storage of
food and beverage products to ensure quality. - Managed recruitment, hiring, and training process for new team members.
- Built sales forecasts and labor schedules to reflect desired productivity goals.
Marketing & Hospitality Director • Chick-fil-A-Franchise
March 2014 - December 2017
- Collaborated with the leadership team to develop increased outside catering sales of over 80% for Q1 2017 by
developing new business relationships in the community. - Initiated a new VIP loyalty program by engaging personally with frequent guests of the restaurant.
- Crafted and executed marketing strategy and budget for two multi-million dollar Chick-fil-A franchise locations.
- Collaborated with the Leadership Team to reach quarterly and annual sales and performance goals.
- Developed a new community partnership with a local university that led to a 3-5% monthly sales gain in Q1 2016.
- Coordinated market-level activations (Komen Race for the Cure, Cow Appreciation Day, and other city-wide events)
- Evaluated guest hospitality experience, and coached team members for continuous improvement.
- Managed recruitment process for new team members and conducted initial interviews
Senior Area Manager • SMS-NA
November 2013 - January 2014
Consulted with owners of small and medium-size businesses and provide them with services to become more profitable in their business and life.
Financial Advisor • Edward Jones
January 2013 - October 2013
- Grew assets to over $200,000 in 4 months.
- Utilized the most up-to-date investment information, coupled with active listening to determine a client’s suitability.
Direct Sales Manager • FamilyLife
May 2006 - January 2013
- Led an e-commerce team that generated $2.0 million in annual revenue utilizing SEO tools and email marketing campaigns.
- Initiated resource selection, pricing, merchandising, and promotion for online store utilizing email, SEO, and social media.
- Provided an excellent guest experience for person-to-person and phone sales.
Eastern Nazarene College
Communications
Apr 2018 - Jan 2020
Gordon College
Business Administration
Apr 2018 - Jan 2020
Skills
- Microsoft Office • Training • Team Building
Languages
- English — Fluent