CakeResume Talent Search

General Manager •  Cicis

January 2024 - Present

• Ensured compliance with all food safety regulations and sanitation standards.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Maintained weekly labor and food cost goals.
• Performed regular maintenance checks on equipment to ensure proper functioning.

Tour Leader  •  Essor LTD

April 2023 - December 2023

• Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
• Maintained accurate records of attendance, receipts, payments, and expenses incurred throughout the tour period.
• Supervised tour guides onsite when necessary to ensure quality services were provided by them.
• Conducted group briefings at the beginning of each tour to explain safety procedures and rules.

Customer Service & Catering Director  •  Chick-fil-A-Franchise

November 2018 - January 2023

• Managed inbound and outbound calls to customers regarding catering orders.
• Developed maintenance and cleaning protocols for two restaurants.
• Recruited, hired, and trained staff for customer-friendly facing roles.
• Increased customer usage of the company app through email campaigns

General Manager  •  J.P. Licks Homemade Ice Cream Cafe

January 2018 - September 2018

• Directed staff in daily work assignments to maximize productivity.
• Consistently maintained high levels of cleanliness, organization, sanitation, and storage of
  food and beverage products to ensure quality.
• Managed recruitment, hiring, and training process for new team members.
• Built sales forecasts and labor schedules to reflect desired productivity goals.

Marketing & Hospitality Director  •  Chick-fil-A-Franchise

March 2014 - December 2017

• Collaborated with the leadership team to develop increased outside catering sales of over 80% for Q1 2017 by
  developing new business relationships in the community.
• Initiated a new VIP loyalty program by engaging personally with frequent guests of the restaurant.
• Crafted and executed marketing strategy and budget for two multi-million dollar Chick-fil-A franchise locations.
• Collaborated with the Leadership Team to reach quarterly and annual sales and performance goals.
• Developed a new community partnership with a local university that led to a 3-5% monthly sales gain in Q1 2016.
• Coordinated market-level activations (Komen Race for the Cure, Cow Appreciation Day, and other city-wide events)
• Evaluated guest hospitality experience, and coached team members for continuous improvement.
• Managed recruitment process for new team members and conducted initial interviews

Senior Area Manager  •  SMS-NA

November 2013 - January 2014

Consulted with owners of small and medium-size businesses and provide them with services to become more profitable in their business and life.

Financial Advisor  •  Edward Jones

January 2013 - October 2013

• Grew assets to over $200,000 in 4 months. 
• Utilized the most up-to-date investment information, coupled with active listening to determine a client’s suitability.