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4-6 years
6-10 years
10-15 years
More than 15 years
Past
Team Leader @PT. CONCENTRIX SERVICE INDONESIA2019 ~ 2023
・
Administrasi
Within one month
Non Critical Error, dipercaya sampai akhir DesemberPengalaman Organisasi HRD FYP Media District Jakarta FebruaryUntil now Jakarta, Indonesia Bertanggung jawab dalam penyaringan pengurus serta pemberdayaan sumber daya manusia. M emiliki peran untuk harmonisasi antar staff pengurus, mengusahakan harmonisasi antar pengurus, m enyusun program kerja pengembangan Sumber Daya Manusia, m enyusun Standard Operating Procedure (SOP) dan tata tertib panitia, m emberikan apresiasi terhadap kinerja dari panitia baik individu atau divisi, m emberikan sanksi apabila terjadi pelanggaran tata tertib dan menyusun program kerja untuk pengembangan SDM Pendidikan SMA N 60 Jakarta IPS (Ilmu Pengetahuan Sosial) Average Transkrip Nilai Ujian Nasional Tertulis 8
Unemployed
・
Ready to interview
Interested in working remotely
6-10 years
Quality Team Leader @CreditEnable2023 ~ Present
・
Assistant Manager Training and Quality
Within two months
hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Past
Freelance Designer @Nontough Studio2007 ~ Present
・
UI/UX Designer
Within one month
站 APP Role : UI/UX Designer 京站 qsquare APP Role : UI/UX Designer 雜誌插畫 (CHOC) Role : Illustrator Work Experience UI/UX Design Team Leader • Inno Technology AugustPresent 【 Team Leader 】 ◼︎ Design workflow for product development, ensuring project will complete on schedule ◼︎ Design Standard Operating Procedures for the team ◼︎ Actively communicating with departments inside and out, ensuring information and goal are up to date and alined ◼︎ Setting goals for team members future roadmap, individually assisting them accomplish their goals ◼︎ Team building : guiding with Team Core Building, Design Workshop and Long
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
致理科技大學
・
應用外語系
Senior Software Engineer @FIH Moblie LTD.2019 ~ Present
・
Android Developer
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Chung Cheng University
・
Computer Science & Information EngineeringOperation Supervisor & Medical Technologist @Japan Medical Center (My Sheba)2020 ~ Present
・
Medical Technoligist
Within two months
Employed
・
Open to opportunities
Full-time / Not interested in working remotely
6-10 years
SAIC Institute of Medical Technology
・
Laboratory MedicineLeader QC @PT. Oneject Indonesia2021 ~ Present
・
Senior Associate-Quality Control
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Universitas Mercu Buana
・
Bachelor's degree , Industrial Engineering
Infrastructure Service Management @eteam infoservice pvt Ltd2022 ~ Present
・
IT Infrastructure
Within one month
. Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements. Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process. Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives. Major Incident Manager | JulJan 2024 eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.) Provided major incident management support
Employed
Full-time / Interested in working remotely
6-10 years
Saveetha University
・
B.Tech., - Information Technology
Offline
Offline
Site Reliability Engineer @Skyline2018 ~ Present
・
SRE /DevOp engineer
Within one month
VPC peering , Firewall , CloudNat Database Mysql CloudSql Mongo Redis Kafka RabbitMQ Certificate CKA AWS- Solutions Architect –Associate ACTIVITIES EXPERIENCE Pineapple 2023/10 - Now Role : SRE Engineer Environment : AWS、GCP、Azure、Jenkins、EFK、python、nginx 、 I specialize in Python development, leveraging my skills to create chat bots aimed at streamlining Standard Operating Procedure (SOP) tasks for operations and maintenance personnel. My expertise lies in crafting efficient solutions that enhance workflow and ease operational processes Responsible for implementing Jenkins Job Continuous Integration and Continuous Deployment (CICD) pipelines, enabling daily automated deployments to mitigate human errors Revamped Elasticsearch index configuration, consolidating
Employed
Full-time / Interested in working remotely
4-6 years
NTUST
・
Mechanical Engineering
Head of Logistics @PT BIOMASA JAYA ABADI2020 ~ Present
・
Procurement Specialist
Within six months
assets comply with relevant regulations and Health, Safety, and Environmental (HSE) standards. 18 FebruaryMay 2012 Job Title • Procurement Specialist (Contractor Professional Skill) Responsible for the purchase of goods according to project needs based on user requirements and in accordance with the specified lead time. Managing the entire ordering process for all Vico Indonesia, starting from Request for Quotation (RFQ), Purchase Order (PO) creation, approval, through to the release of POs to suppliers. Implementing procurement standards in accordance with Vico Indonesian of Procurement Standard Operating Procedures (SOP) and Vico Indonesian Procurement policies. This includes ...
Employed
Full-time / Not interested in working remotely
6-10 years
University Technology of Surabaya
・
Law
Senior Loan Documentation Processor @Wells Fargo India & Philippines2018 ~ Present
・
Within one year
training employees on the same. Handled EGS production mailbox to answer clarifications and requests from Underwriters, Processors and Closers. Handling ALFRESCO Mailbox for the site and ensuring that all the requests have been responded to within the timeline with appropriate solutions. Side by side on process to other LOBs. Reviewed Standard Operating Procedure to build the gaps in the process. 100% adherence to OSAC and nil security incidents. Assisted Non-BAU's to come up in the learning curve. Mentored FTE's by having a refresher session on the procedure...
Employed
6-10 years
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Definition of Reputation Credits
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Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Leadership
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Professional Background
Current status
Employed
Job Search Progress
Professions
DevOps / System Admin, .NET Developer, Software Engineer
Fields of Employment
Software
Work experience
4-6 years
Management
None
Skills
Languages
English
・
Intermediate
Job search preferences
Positions
SRE /DevOp engineer
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
NTUST
Major
Mechanical Engineering
Hong Chen Hao
Hi I am Hao , Senior DevOps Engineer from a development background with 5+ years experience in Taipei, implementing and automating end-to-end Continuous Build, Integration, Delivery, Release and Deployment processes and pipelines.
Extensive experience with containerization and related technologies like Docker, Kubernetes from creating initial Development Pipelines through to Production.
Site Reliability engineer
Taipei City，TW
[email protected]
0929726993
Skill
DevOps
- Jenkins : pipeline , CronJob , Jenkinsfile , Groovy
- Docker : docker compose ,docker file , Buildx , Build
- K8S : Helm , Deployment , Service , Role biding , DaemonSet , ConfigMap , Ingress ..etc
- Monitor : ElasticSearch , Fluentd , Kibana , Prometheus , Grafana , Kiali
- Nexus
- Git : Gitlab , Github , Gitops
- Automation : Ansible , Shell Script , Terraform
- Cloud : GKE , GCE , CloudArm , CloudSql , Firestore , CloudCDN , LoadBalancing , Cloud VPC peering , Firewall , CloudNat
Database
Mysql
CloudSql
Mongo
Redis
Kafka
RabbitMQ
ACTIVITIES EXPERIENCE
Pineapple
2023/10 - Now
Role : SRE Engineer
Environment : AWS、GCP、Azure、Jenkins、EFK、python、nginx 、
- I specialize in Python development, leveraging my skills to create chat bots aimed at streamlining Standard Operating Procedure (SOP) tasks for operations and maintenance personnel. My expertise lies in crafting efficient solutions that enhance workflow and ease operational processes
- Responsible for implementing Jenkins Job Continuous Integration and Continuous Deployment (CICD) pipelines, enabling daily automated deployments to mitigate human errors
- Revamped Elasticsearch index configuration, consolidating and deduplicating indices to mitigate disk space issues. This initiative aimed to enhance search efficiency by optimizing index structures and reducing unnecessary redundancy.
Skyline
2019/11 - 2023/9
Role : DevOps Engineer
Environment : Jenkins 、Elasticsearch 、Kibana、Prometheus、Mysql、Kafka、Redis、Mongo、NFS、Istio、GKE、GCP、Docker、Kibana、GitLab、Git
CICD
- Used Jenkins pipelines to drive 30+ microservice project builds out to the Docker registry and then deployed to Kubernetes , Created Pods and managed using Kubernetes
- Implement trigger continuous integration (CI) jobs with Gitlab And Jenkins , Send a notification to Slack every time a job fails or success.
- Implement DockerFile To Build up application Image , And using cache layer to speed up build time (raising 30%)
- Automated build and deployment using Jenkins to reduce human error and speed up production processes
- Creating Ansible Playbooks to install the on-premise and Cloud (GCE) service for developer , including Kubernates 、Elasticsearch 、Kibana、Prometheus、Mysql、Kafka、Redis、Mongo、NFS、Istio ...etc.
- Designing, implementing and supporting Continuous Integration and Continuous Delivery processes for development teams using Nexus 、Jenkins Pipeline、Docker 、SonarQube 、ShellSctipt
- Developing custom tools and automated deploy monitoring Dashboard , and Alerting for environments error , Using tool : Kibana , Elasticsearch Alert , Prometheus Alert Manager , Slack Notification
- GCP migration - on-prem VM hosts to GCP，building and provisioning GCP resources including GKE、CloudSql、Mongo Atlas
- Automating backup and recovery processes disaster recovery including CloudSql and MongoAtlas
- Optimising Elasticsearch Search Performance , turning index Management , sharding , scale up 3 Node , And Index Recycle Management ( raising speed 40%)
- Using Helm Charts to pack all the required K8S components for an application to deploy, run and scale. It is also where dependencies are defined, and configurations are updated and maintained.
- Setup HorizontalPodAutoscaler , using load testing to estimate pod resource requests and limits to set max number pod
- Setup HealthCheck (readiness Probe , liveness Probe , setup Probe) on kubernetes to ensure 99% uptime
- Design Build Flow For Muti-Arch (arm64 , amd64 ) Docker Image For Developer , Cause using M1 Mac
Cloud
- migrated the local virtual machine host to GCP, including K8S and VM resources, such as GKE, Cloud SQL, and MongoAtlas .
- Automate backup and disaster recovery processes for Cloud SQL and MongoAtlas.
- The entire GCP related services (VPC, filewall, VM, GKE) through Terraform Provision
- Implemented the establishment of CloudCDN storage StaticFile, bound LoadBalancer to implement the global cache mechanism, and established the CICD file upload function and cache clearing tool for each environment.
- Implement the establishment of External LoadBalancer, bind GKE Ingress and apply WAF rules to avoid DDOS
- Implement the establishment of Internal LoadBalancer to communicate between multiple GKE Clusters and VM machines in different VPCs
- Implement to convert Public VPC to Private VPC to improve security
- Implement Istio On GKE For application , Providing traffic management , inter-application traffic and observability , And Setup load balancing and traffic control.
- GKE implements self-built Istio Ingress, expands multiple LoadBalancers and multiple Ingresses, and implements different WAF rules for different regions.
- Users encounter 502 during peak hours in the Prod environment, handle Scale Out and Scale Up experiences (Node, Pod), GKE Node Cluster tunes the kernel through DaemonSet
- Implement Cloud NAT service to provide unified egress access for virtual machines of different suppliers and give suppliers WhiteList IP.
2018/11 - 2019/11
Role: Backend Developer (.NET Core)
Environment : C#、Mysql、Redis、Mongo、Kafka、Docker
- Using store procedure to performed CRUD in a relational database ( Mysql)
- Develop web crawler to parsing gaming data on .Net Core
- Caching Implementation with C# Using Redis Cache (including Lua Script )
- Implement game data center with .Net Core
- Implement Pub/Sub message queue with Kafka and Implement in .Net Core
National Taiwan University And Science technology
2016/6 - 2018/6
Role : master
- In charged of NC machining simulation and monitoring system using the Augmented Reality (AR) technology. Design CAD mold , Making final integration Report
National Taiwan University And Science technology
2014/1 - 2015/2
Role : bachelor
- Headed the school dance club
Led team to held public performances , which resulted in more numbers of participant
Coordinated a 3-day,100-person summer camp event.
Headed the school dance club, which earned second place in the national dance competition
Education
National Taiwan University of Science and Technology
2016/6 - 2018/6
Master of Science in Mechanical Engineering
National Taiwan University of Science and Technology
2010/2 - 2014/5
Bachelor of Science in Mechanical Engineering
Hong Chen Hao
Hi I am Hao , Senior DevOps Engineer from a development background with 5+ years experience in Taipei, implementing and automating end-to-end Continuous Build, Integration, Delivery, Release and Deployment processes and pipelines.
Extensive experience with containerization and related technologies like Docker, Kubernetes from creating initial Development Pipelines through to Production.
Site Reliability engineer
Taipei City，TW
[email protected]
0929726993
Skill
DevOps
- Jenkins : pipeline , CronJob , Jenkinsfile , Groovy
- Docker : docker compose ,docker file , Buildx , Build
- K8S : Helm , Deployment , Service , Role biding , DaemonSet , ConfigMap , Ingress ..etc
- Monitor : ElasticSearch , Fluentd , Kibana , Prometheus , Grafana , Kiali
- Nexus
- Git : Gitlab , Github , Gitops
- Automation : Ansible , Shell Script , Terraform
- Cloud : GKE , GCE , CloudArm , CloudSql , Firestore , CloudCDN , LoadBalancing , Cloud VPC peering , Firewall , CloudNat
Database
Mysql
CloudSql
Mongo
Redis
Kafka
RabbitMQ
ACTIVITIES EXPERIENCE
Pineapple
2023/10 - Now
Role : SRE Engineer
Environment : AWS、GCP、Azure、Jenkins、EFK、python、nginx 、
- I specialize in Python development, leveraging my skills to create chat bots aimed at streamlining Standard Operating Procedure (SOP) tasks for operations and maintenance personnel. My expertise lies in crafting efficient solutions that enhance workflow and ease operational processes
- Responsible for implementing Jenkins Job Continuous Integration and Continuous Deployment (CICD) pipelines, enabling daily automated deployments to mitigate human errors
- Revamped Elasticsearch index configuration, consolidating and deduplicating indices to mitigate disk space issues. This initiative aimed to enhance search efficiency by optimizing index structures and reducing unnecessary redundancy.
Skyline
2019/11 - 2023/9
Role : DevOps Engineer
Environment : Jenkins 、Elasticsearch 、Kibana、Prometheus、Mysql、Kafka、Redis、Mongo、NFS、Istio、GKE、GCP、Docker、Kibana、GitLab、Git
CICD
- Used Jenkins pipelines to drive 30+ microservice project builds out to the Docker registry and then deployed to Kubernetes , Created Pods and managed using Kubernetes
- Implement trigger continuous integration (CI) jobs with Gitlab And Jenkins , Send a notification to Slack every time a job fails or success.
- Implement DockerFile To Build up application Image , And using cache layer to speed up build time (raising 30%)
- Automated build and deployment using Jenkins to reduce human error and speed up production processes
- Creating Ansible Playbooks to install the on-premise and Cloud (GCE) service for developer , including Kubernates 、Elasticsearch 、Kibana、Prometheus、Mysql、Kafka、Redis、Mongo、NFS、Istio ...etc.
- Designing, implementing and supporting Continuous Integration and Continuous Delivery processes for development teams using Nexus 、Jenkins Pipeline、Docker 、SonarQube 、ShellSctipt
- Developing custom tools and automated deploy monitoring Dashboard , and Alerting for environments error , Using tool : Kibana , Elasticsearch Alert , Prometheus Alert Manager , Slack Notification
- GCP migration - on-prem VM hosts to GCP，building and provisioning GCP resources including GKE、CloudSql、Mongo Atlas
- Automating backup and recovery processes disaster recovery including CloudSql and MongoAtlas
- Optimising Elasticsearch Search Performance , turning index Management , sharding , scale up 3 Node , And Index Recycle Management ( raising speed 40%)
- Using Helm Charts to pack all the required K8S components for an application to deploy, run and scale. It is also where dependencies are defined, and configurations are updated and maintained.
- Setup HorizontalPodAutoscaler , using load testing to estimate pod resource requests and limits to set max number pod
- Setup HealthCheck (readiness Probe , liveness Probe , setup Probe) on kubernetes to ensure 99% uptime
- Design Build Flow For Muti-Arch (arm64 , amd64 ) Docker Image For Developer , Cause using M1 Mac
Cloud
- migrated the local virtual machine host to GCP, including K8S and VM resources, such as GKE, Cloud SQL, and MongoAtlas .
- Automate backup and disaster recovery processes for Cloud SQL and MongoAtlas.
- The entire GCP related services (VPC, filewall, VM, GKE) through Terraform Provision
- Implemented the establishment of CloudCDN storage StaticFile, bound LoadBalancer to implement the global cache mechanism, and established the CICD file upload function and cache clearing tool for each environment.
- Implement the establishment of External LoadBalancer, bind GKE Ingress and apply WAF rules to avoid DDOS
- Implement the establishment of Internal LoadBalancer to communicate between multiple GKE Clusters and VM machines in different VPCs
- Implement to convert Public VPC to Private VPC to improve security
- Implement Istio On GKE For application , Providing traffic management , inter-application traffic and observability , And Setup load balancing and traffic control.
- GKE implements self-built Istio Ingress, expands multiple LoadBalancers and multiple Ingresses, and implements different WAF rules for different regions.
- Users encounter 502 during peak hours in the Prod environment, handle Scale Out and Scale Up experiences (Node, Pod), GKE Node Cluster tunes the kernel through DaemonSet
- Implement Cloud NAT service to provide unified egress access for virtual machines of different suppliers and give suppliers WhiteList IP.
2018/11 - 2019/11
Role: Backend Developer (.NET Core)
Environment : C#、Mysql、Redis、Mongo、Kafka、Docker
- Using store procedure to performed CRUD in a relational database ( Mysql)
- Develop web crawler to parsing gaming data on .Net Core
- Caching Implementation with C# Using Redis Cache (including Lua Script )
- Implement game data center with .Net Core
- Implement Pub/Sub message queue with Kafka and Implement in .Net Core
National Taiwan University And Science technology
2016/6 - 2018/6
Role : master
- In charged of NC machining simulation and monitoring system using the Augmented Reality (AR) technology. Design CAD mold , Making final integration Report
National Taiwan University And Science technology
2014/1 - 2015/2
Role : bachelor
- Headed the school dance club
Led team to held public performances , which resulted in more numbers of participant
Coordinated a 3-day,100-person summer camp event.
Headed the school dance club, which earned second place in the national dance competition
Education
National Taiwan University of Science and Technology
2016/6 - 2018/6
Master of Science in Mechanical Engineering
National Taiwan University of Science and Technology
2010/2 - 2014/5
Bachelor of Science in Mechanical Engineering